Market Support Manager

NAPA Auto Parts; Warren (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

NAPA Auto Parts in Warren, MI is seeking a Market Support Manager to cover store leadership gaps across multiple locations. The role ensures seamless operations by stepping into Store Manager or Assistant Store Manager positions as needed, maintaining customer service standards and sales execution.

You will travel within the market to support different stores, train team members, and reinforce standard operating procedures while adapting to varied store environments and workflows.

Qualifications

• Leadership experience in automotive aftermarket preferred.
• Store Manager or Assistant Store Manager experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Flexibility to travel within the market and adjust working hours as needed.

Responsibilities

• Provide temporary coverage for store roles within the assigned market, including Store Manager and Assistant Store Manager.
• Step into stores experiencing absenteeism, staffing shortages, or operational spikes.
• Maintain stable store operations and leadership during coverage assignments.
• Ensure compliance with company policies, operational procedures, and service standards.
• Support sales execution, inventory management, and daily store operations.
• Assist stores during periods of increased workload or seasonal demand.
• Travel between stores within the market as directed by the Market Director of Stores.
• Adapt quickly to different store teams and operational needs.

Skills

Leadership experience

Communication skills

Problem solving

Retail experience

Tools

POS systems

Parts cataloging

Microsoft Office

Internet research

Job description

Warren, MI, USA Full time

Job Summary

The Market Support Manager ensures uninterrupted store operations within an assigned market by filling temporary leadership and staffing gaps caused by absenteeism, vacations, staffing shortages, or unexpected business needs. This role provides operational support across multiple store locations and may assume responsibilities at any store level, including Store Manager. The Market Support Manager must be highly adaptable and able to quickly integrate into different store environments to maintain operational performance and customer service standards.

Responsibilities

Market Coverage

Provide temporary coverage for store roles within the assigned market, including Store Manager and Assistant Store Manager.
Step into stores experiencing absenteeism, staffing shortages, or operational spikes.
Maintain stable store operations and leadership during coverage assignments.

Operational Support

Ensure compliance with company policies, operational procedures, and service standards.
Support sales execution, inventory management, and daily store operations.
Assist stores during periods of increased workload or seasonal demand.

Training and Team Support

Provide hands‑on support and coaching for store team members as needed.
Reinforce operational standards and best practices.

Flexibility

Travel between stores within the market as directed by the Market Director of Stores.
Adapt quickly to different store teams and operational needs.

Qualifications

• Leadership experience in the automotive aftermarket industry preferred.
• Prior experience as a Store Manager or Assistant Store Manager preferred.
• Strong communication, organizational, and problem‑solving skills.
• Ability to work effectively in a fast‑paced retail environment.
• Working knowledge of point‑of‑sale systems and parts cataloging.
• Proficiency in Microsoft Office and internet‑based parts research.
• Flexibility to travel within the market and adjust working hours as needed.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customers success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Make balanced decisions and thinks strategically by being a forward thinker.
• Develops high‑performing teams by providing inclusive leadership, attracting, and developing world‑class talent, providing ongoing feedback, and building trust across the organization.

Position Performance Measures

• Continuity of store operations during staffing gaps
• Market sales performance against quota
• Market gross profit (GP) performance against quota
• Market expense control
• Market EBITDA performance
• Customer service standards during coverage periods
• Operational execution across supported stores

Physical Demands / Working Environment

• Regular travel up to 75% of the time- within markets
• Regularly required to stand, walk, talk, and hear.
• Frequently required to sit, stoop, kneel, crouch, climb, and crawl.
• Frequently required to lift and move products weighing up to 60 pounds.
• Must be capable of moving heavy equipment such as engine blocks and core barrels using appropriate moving aids.
• May be exposed to fumes or airborne particles in store or warehouse environments.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

See DescriptionPI288075475