Market Sales Manager

TruGreen; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

TruGreen is seeking a Sales Director to oversee development and performance of all sales activities within a branch and a defined market of multiple locations. You will staff and lead a sales team to increase volume, maximize profit, and coach Branch Sales Managers to expand the customer base.

You will drive market plans, forecasts, and marketing programs, while managing budgets and ensuring staff performance in a high-volume environment.

Qualifications

• Bachelor’s degree or 2–3 years of related experience in the lawn/horticulture agronomic field required, or an equivalent combination of education and experience
• 2-4 years supervisory experience required
• 2-3 years outside sales experience required
• Certificates, licenses and registrations as required by federal and state law

Responsibilities

• Manages a team of sales managers and is responsible for their development, performance, and results.
• Develops market-level sales plans and forecasts. Ensures achievement of sales objectives within budgets.
• Assists in the execution of marketing programs to expand TruGreen’s services and shares local market knowledge with Marketing.
• Compiles lists of prospective customers and assists in closing sales as needed.
• Works to resolve customer complaints and retain customers; analyzes sale cancellation requests.
• Plans and conducts on-going training for sales personnel in customer service and selling techniques.
• Determines work procedures, prepares schedules, and tracks sales efficiencies.
• Develops, implements and maintains performance standards, measurements and corrective devices to achieve goals.
• Ensures recruiting, interviewing and staffing of personnel are conducted to staff the sales function.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Drives Results – Consistently achieving results under tough circumstances.
• Develops Talent – Developing people to meet career and organizational goals.
• Drives Engagement – Creating a climate where people are motivated to perform.

Skills

Sales leadership

Team management

Customer focus

Strategic planning

People development

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Responsible for the development and performance of all sales activities within an assigned TruGreen branch and oversees the performance of a defined market comprising of multiple locations and Branch Sales Managers. Staffs and leads a sales team to increase sales volume and maximize profit. Develops strategies and coaches Branch Sales Managers to expand customer base in the marketing area. Creates and grows the sales function in the market by leading and achieving business expectations through the appropriate management of sales resources.

Responsibilities

• Manages a team of sales managers and is responsible for their development, performance, and results.
• Develops market-level sales plans and forecasts. Ensures achievement of sales objectives is within designated budgets.
• Assists in the execution of marketing programs (door-to-door, direct mail, inside, outside) to ensure the profit, growth, and expansion of TruGreen’s services. Shares local market knowledge and customer experiences with Marketing department.
• Compiles lists of prospective customers for use as sales leads, based on information from direct mail and other advertisements, community activities, trade shows and business seminars, and other resources. Assists in closing sales as needed.
• Works to resolve customer complaints regarding sales and service. Analyzes and distributes new sale cancellation requests in an attempt to retain customers.
• Plans and conducts on-going training for sales personnel in customer service skills, selling technique and safety policies and procedures.
• Determines work procedures, prepares work schedules, and expedites workflow. Tracks sales efficiencies of each salesperson.
• Develops, implements and maintains performance standards, measurements, and corrective devices through which approved plans and goals are accomplished within the sales organization.
• Ensures recruiting, interviewing and staffing of personnel are conducted to efficiently staff the sales function. Evaluates staff performance, makes salary recommendations and administers disciplinary actions consistent with company policy.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Develops Talent – Developing people to meet both their career goals and the organization’s goals.
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Education and Experience Requirements

• Bachelor’s degree or 2 – 3 years of related experience in the lawn/horticulture agronomic field required, or an equivalent combination of education and experience
• 2-4 years supervisory experience required
• 2-3 years outside sales experience required
• Certificates, licenses and registrations as required by federal and state law

Knowledge, Skills and Abilities

• Demonstrated knowledge of the organization, products, and/or services
• Strong understanding of customer and market dynamics and requirements
• Proven leadership and ability to drive sales teams
• Ability to manage managers
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume
• Ability to write reports, business correspondence and procedure manuals; ability to effectively present information and respond to questions from groups of managers, specialists, customers and the general public
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)