Market Sales Coordinator

United Rentals; Westerville (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development

Early Wage Access (Payactiv)

Paid Sick Leave

Job summary

United Rentals is seeking a Market Sales Coordinator to support strategic account managers by handling orders, sourcing equipment, coordinating transportation, and coordinating account terms. You will work closely with managers on pricing, fulfillment, and customer satisfaction while expanding profitable equipment mix across UR branches.

You will use UR One, UR Control, Total Control, Salesforce, and mobile apps to deliver accurate orders, reporting, and timely communication with customers.

Qualifications

• Bachelor’s degree preferred or 3 years of customer service experience
• Strong customer service orientation
• Strong communication and presentation skills
• Solid computer skills and knowledge of most current business software
• Independent worker with strong self-imposed structure
• Knowledge of equipment rental industry, ERP systems, and pricing for rates, freight, and overtime
• Ability to multi-task and interact with customers via phone, email, text or web
• Strong sense of urgency

Responsibilities

• Capture and execute customer orders with urgency
• Source equipment, coordinate transportation, and process orders across UR branches
• Provide equipment alternatives when items are unavailable
• Maintain familiarity with UR One, UR Control, Total Control, mobile apps, and Salesforce
• Identify opportunities to increase profitability and diversify equipment mix
• Provide equipment, on-rent, and invoice level reporting as requested
• Respond to and diffuse customer objections
• Monitor customer feedback surveys and act as needed
• Other duties as assigned

Skills

Customer service

Communication skills

Independent/self-starter

Multi-tasking

Sense of urgency

Education

Bachelor’s Degree preferred

Tools

UR One

UR Control

Total Control

Salesforce

Mobile apps

Job description

Great Company. Great People. Great Opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider,

come build your future with United Rentals! As a Market Sales Coordinator, you will support Strategic Account Managers and Market Sales Managers by being a dedicated point of contact for orders, sourcing, logistics and account coordination. You will work closely with these assigned Managers on contract terms, pricing and fulfillment. Your primary focus is on capturing rental equipment orders and fulfillment but will also participate in activities that support building customer trust, retention and promoting UR total value proposition. You will do so in a manner that supports customer advocacy and United Rentals revenue growth for all business units. Your overall objective is to deliver the highest possible levels of order fulfillment and customer satisfaction.

What You’ll Do

• Constantly capture and execute customer orders with a high degree of urgency
• Work with Inside Sales Reps from all business units in the market, actively source equipment, arrange transportation, and develop orders accurately across all UR general rental and Specialty branches
• Provide customers viable, well thought-out equipment alternatives if certain equipment is not available
• Maintain high familiarity and skill within UR One, UR Control, Total Control, mobile apps and Sales Force
• Identify and communicate opportunities to increase profitability and expand customer equipment mix
• Provide equipment, on‑rent, and invoice level reporting to customers as requested or scheduled
• Respond to and diffuse customer objections
• Monitor customer feedback surveys and interject as needed
• Other duties as assigned.

Requirements

• Bachelor’s Degree preferred or 3 years of customer service experience
• Strong customer service orientation
• Strong communication and presentation skills
• Solid computer skills and knowledge of most current business software
• Independent worker and self-starter with strong self-imposed structure
• Knowledge of equipment rental industry, Total Control, ERP systems, and pricing for rates, freight, and overtime
• Ability to multi-task and interact with customers via phone, email, text or web
• Strong sense of urgency

Why join us?

Benefits

We don’t just “talk the talk!” We’re an award‑winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people – That’s why we offer best‑in‑class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits,

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.