Market Personal Training Manager

Epic Crunch Jobs; Broken Arrow (OK); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free Crunch Fitness membership

Career advancement opportunities

Competitive pay

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Market Personal Training Manager to lead PT teams, coach leaders, and drive member engagement across the market. The role emphasizes rapid, high-quality service delivery, staff development, and consistent performance reviews.

You will oversee PT operations, ensure accurate administration, and report metrics to executive leadership while maintaining a strong focus on member outcomes and growth opportunities within a fast-expanding franchise network.

Qualifications

• 1–2 years experience as a personal training manager.
• Demonstrates integrity, judgment, confidence, humility and kindness.
• Understanding of labor control and staffing levels.

Responsibilities

• Hire, train, and manage PTM performance; coach club leaders on engagement, acquisition, and retention.
• Conduct 1:1s with Market Partners, MPs, and PTMs to review performance.
• Ensure accurate PT administration, certifications, and progress tracking.
• Maintain staffing and certifications; respond to member inquiries within 24 hours.
• Report KPIs and action plans to leadership and RVP.

Skills

People management

Coaching

Customer service

Communication

Fitness industry knowledge

Education

ACSM CPT

ACE CPT

NASM CPT

Tools

dotFIT

Job description

# Market Personal Training Manager* English## Job DescriptionWe're not just opening gyms, we're building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we're on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there's never been a better time to grow your career with us!Here's why you'll love being part of the Tribe:**Bold, High-Energy Culture**At Crunch Fitness, Undefeated Tribe, you're not just an employee, you're part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.**Unbeatable Perks**Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You'll work in an environment built around health, strength, and community.**Unlimited Growth**With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.Join the Tribe. Find Your People. Build Your Future.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Position Overview**We are looking for a Market Personal Training Manager that supports a high-performance, high-care culture that operates with speed and urgency in delivering outcomes through member experience, service, and results. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a \"no judgments\" environment.The MPTM position is a key member of our leadership team reporting to the RVP of Personal Training and is responsible for assisting the Market Partners, Managing Partners and PT Managers with daily club operations and delivering \"WOW\" service for team members and members alike! The MPTM is looked at as a Subject Matter Expert in everything Personal Training and will be leveraged to help grow and develop our current leaders and next level leaders.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**What You'll Do:**As a Market Personal Training Manager at Crunch, you hire, train, and manage PTM performance while coaching club leaders on client engagement, acquisition, and retention. You conduct 1:1s with Market Partners, MPs, and PTMs to review performance, motivate goal achievement, and master CrunchOne Kickoffs for member conversions. You ensure accurate PT administration (dotFIT, goal tracking, audits), maintain staffing/certifications, respond to members within 24 hours, and report KPIs/action plans to leadership. You drive excellence through weekly club visits, continuing education, resource alignment, and clear communication/feedback loops to hit revenue targets**.**\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**What Success Looks Like:*** PT teams fully staffed/certified, hired/trained/managed effectively; PTMs coached via 1:1s with Market/MPs.* The PT teams in the market have CrunchOne Kickoff mastered - converting members to PT services through demos, coaching on engagement/prescription, with accurate dotFIT/supplement/goal tracking and progress reports.* Market KPIs achieved via precise data/reports, resource alignment, weekly club visits/audits, continuing education, and clear reporting to Exec Leadership and RVP* Market staffing is optimized for labor control, and effective communication/feedback loops driving performance and motivation.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**About You:**You motivate and organize teams to perform at a high level, regardless of formal authority, by providing clear direction, maintaining alignment to plans, and reinforcing accountability for outcomes. Supporting and developing team members remains a consistent priority.You make timely, practical decisions and consistently meet established standards while encouraging others to exceed them; demonstrating the stamina and focus required to manage long-term challenges effectively.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Responsibilities:*** Consults and assists in hiring, training, and performance management of a team of qualified Personal Training Managers and Assistant Personal Training Managers* Meet both new client acquisition and existing client retention targets for the club and market* Coach and guide Club Leaders on how to engage, prescribe, acquire, and retain clients* Conduct 1:1 meetings with Market Partners, Managing Partners and PTMs to review performance, motivate, inspire, and guide to achieving individual and company goals* Demonstrates the ability to communicate clearly across all levels of leadership while closing feedback loops to ensure issues are addressed and resolved.* Manage the CrunchOne Kickoff process through demonstrating, coaching, and guiding PT Team members on how to engage with members with the goal of converting the members to personal training services* Ensure accurate administration of PT services including, but not limited to, usage of dotFIT program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports* Maintain accurate reports and data for clarity into performance of the business* Manage, align, direct resources informed by department KPIs & organizational priorities* Provide excellent customer service by responding to all member inquiries within 24 hours* Report to Executive Leadership, RVP of Operations and RVP of PT on key results and action plans* Ensure Club level PT staffing maintains appropriate levels to service our customers and business needs* Maintain accurate and up-to-date certification/CPR records of all personal training staff* Responsible for conducting weekly club visits, completing club audits and reporting results to all stakeholders* Responsible for conducting and leading continuing education courses as assigned\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Required Qualifications:*** 1-2 years experience as a personal training manager required* Prior management experience leading 15+ employees required* Demonstrates integrity and judgment, confidence, humility and kindness* Previous multi-unit management is preferred but not required* Basic understanding of fitness industry, market and key business drivers* Understanding of labor control, optional staffing levels and controls over time* CPR/AED certification required (can be obtained within 30 days of hire)**Certification required in one or more approved Nationally Accredited Certifications:*** American College of Sports Medicine (ACSM)* Certified Personal Trainer* Health Fitness Specialist* American Council on Exercise (ACE)* Personal Trainer Certification* The Cooper Institute* Personal Trainer Certification* International Fitness Professionals Association (IFPA)* Personal Fitness Trainer Certification* National Academy of Sports Medicine (NASM) Certified Personal Trainer* Corrective Exercise Specialist (CES)* Performance Enhancement Specialist (PES)* National Exercise and Sports Trainers Association