Market Manager - NW Arkansas/SW Missouri

Boyd Group; Springfield (MO); Presencial; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Paid parental leave

Paid holidays

Medical, dental & vision insurance Day

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses stipend

Uniform stipend

Voluntary Daily Pay

Descripción de la vacante

Gerber Collision & Glass in the United States is seeking a Market Manager to oversee operations across multiple locations within a defined market. The role focuses on leadership, internal and external development, and profitability, while ensuring WOW customer service across all stores.

The ideal candidate has at least five years in collision repair and three years in management, with ICAR Platinum certification preferred and an estimating license if applicable in the state.

Formación

• Ability to read and understand financial statements.
• Extensive estimating experience.
• Experience managing multiple locations and teams is preferred.
• ICAR Platinum certification is preferred or equivalent.

Responsabilidades

• Ensure WOW plan execution across all locations.
• Coordinate with General Managers to drive profitability and customer satisfaction.
• Coach staff on SOPs and performance, and address customer concerns.
• Lead daily market load leveling and regular communication with location managers.
• Recruit, interview, and train new hires; participate in external marketing activities as needed.
• Promote safe, clean working conditions and enforce safety policies.
• Engage with area insurance contacts and referrals to grow the market.
• Review location performance against goals and provide coaching to maximize potential.

Conocimientos

Financial literacy

Estimating

Educación

ICAR Platinum certification

Estimating license

Descripción del empleo

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.

• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. Monitor capture rates to insure stores are taking full advantage of opportunities.

• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.

• Be the conduit for load leveling for the market by holding daily calls.

• Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.

• Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.

• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.

• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).

• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.

• Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.

Education and/or Experience Required

• Minimum of five years collision repair industry

• Minimum of three years of management

• ICAR Platinum certification preferred

• Estimating license if applicable in the state

Required Skills/Abilities

• Ability to read and understand financial statements

• Extensive estimating experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans

• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

• 6 paid holidays annually

• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

• 401(k) Retirement Plan with company match

• Employer Paid Short-Term Disability & Life Insurance

• Additional Voluntary Life Insurance

• Continuing Education Opportunities

• Free Prescription or Non-Prescription Safety Glasses annually

• Annual Voluntary Uniform Stipend

• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$100,000 - $140,000 / Year

Compensation is commensurate with skill, education and experience.

Supplemental Pay:This position may also be eligible for Bonus opportunities tied to individual or business initiatives

Market Managers must be in or able to commute regularly to the region they support