Market Manager - Bilingual

Masis Staffing Solutions; El Paso (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Masis Staffing Solutions is seeking a results-driven leader for its El Paso, TX operations. You will oversee business development, drive client relationships, mentor a high-performing team, and align service delivery with growth goals.

You will recruit, coach, and guide staff while managing proposals, contracts, and performance metrics to deliver best-in-class staffing solutions and expand market share.

Qualifications

• Bachelor’s degree in business, marketing or related field required.
• 5 years of client/account management or customer service experience.
• Ability to exercise independent judgment and discretion.
• Strategic, competitive yet team-focused service approach.

Responsibilities

• Meet or exceed productivity and performance goals.
• Lead, mentor and develop Service Coordinators as required.
• Promote new and existing business development through prospecting and account management.
• Maximize business potential through timely sourcing and fulfillment of orders.
• Prepare proposals, contracts, RFPs and marketing material as needed.
• Collaborate with executives and teams to improve client satisfaction.

Skills

Client management

Account management

Customer service

Leadership

Communication

Education

Bachelor’s degree in Business Administration/Marketing or related field

Job description

Job Description

PURPOSE

To ensure top quality staffing services are provided to clients and candidates in designated branch while achieving new business goals and existent business goal. Contributes to the efficient Masis operations by performing their duties accurately and in a timely manner.

ROLE AND RESPONSIBILITIES

• Meet or exceed productivity and performance goals established by the executive team.
• Lead mentor and develop Service Coordinators as required.
• Meet or exceed safety standard goals established by the Risk Department.
• Promote new and existing business development through prospecting and account management.
• Maximize business potential through timely sourcing and fulfillment of all open orders.
• Ensure adherence of company policy in designated branch.
• Responsible for awareness of performance goals and revenue growth within the Business Development Team.
• Develop and maintain and end-to-end consumer touch point map and establish key indicators that will be routinely monitored to ensure delivery of our planned consumer experience and compliance with all service standards.
• Prepare proposals, contracts, RFPs, and marketing material according to client needs.
• Partners with EVP and Customer Service to improve client satisfaction.
• Collaborates with other operations and support personnel to design client specific strategies.
• Works in partnership with clients, branch personnel, and other key stakeholders to deliver the best possible service in the industry.
• Lead overall market operations and business growth
• Build customer relationships and develop new business
• Recruit, coach, and lead a high-performing team while managing operational and financial performance
• Contribute to the growth of market share and profit of the company.
• Take initiative, prioritize matters with an eye to the bigger picture.
• Performs other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Requires a Bachelor’s Degree in Business Administration, Marketing, or related field.
• 5 years of successful client management, account management or customer service experience.
• Must have the ability to exercise independent judgment and discretion.
• Must be an achiever who is competitive, yet team focused with a strategic service approach.
• Proficiency in multiple computer software applications is necessary.

PREFERRED SKILLS

• Ability to inspire, coach and develop others through a shared vision and purpose.
• Ability to select high quality/caliber talent.
• Ability to engage and lead team meetings.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with Microsoft Office Suite or related software.
• Ability to report to multiple levels of management.
• Ability to successfully communicate with all levels of workforce.
• Proven leadership and team development (lead self, lead others, lead forward.)
• Proven track record driving & executing best in class service.
• Proven sales and staffing expertise.
• Drive a culture of execution.
• Understand Financial reporting/statements.
• High level of concentration.

ADDITIONAL NOTES

Routine office environment and various customer location visits. May require extended daily work schedule, occasional weekends, and travel.