Market Grille Clerk

Hy-Vee Inc; Overland Park (KS); On-site; USD 18,000 - 23,000; Full time

Job summary

Hy-Vee Inc. is hiring a Market Grille Clerk to support the in-store Market Grille with friendly, prompt service and accurate order handling. You will greet customers, take orders, and help maintain a clean, organized counter area.

Responsibilities include assisting with food preparation, restocking, operating the register, and collaborating with team members to deliver a positive customer experience in a fast-paced environment.

Qualifications

• Customer service aptitude and ability to greet customers warmly.
• Good communication and listening skills for order taking and questions.
• Ability to work well in a team in a fast-paced retail/food service setting.

Responsibilities

• Provide prompt, friendly service and greet customers warmly.
• Take orders at the Market Grille counter and answer phones.
• Review daily orders and ensure food supply is ready and fresh.
• Handle food safely and maintain a clean work area.
• Operate the register, process payments, and give change when needed.
• Work with coworkers to ensure customer satisfaction and store guidelines.

Skills

Customer service

Communication

Teamwork

Tools

POS system

Cash register

Job description

Job Description

Job Title: Market Grille Clerk Department: Market Grille FLSA: Hourly Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

Our Market Grille Clerks are at the center of one of the most exciting parts of the Hy-Vee store, serving up fresh, made-to-order food and creating a warm, welcoming experience for every customer who walks up to the counter. In this role, you'll keep things running smoothly by staying on top of orders, handling food safely, and working as part of a team that takes pride in quality and service. If you enjoy a fast-paced environment, like working with food, and love making customers happy, this could be a great fit for you.

What You'll Do

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every visit a positive one
• Take customer orders at the Market Grille counter and answer the telephone promptly, providing helpful service including taking product orders
• Review daily orders, anticipate product needs, and prepare and replenish product as necessary
• Pull product from the cooler or freezer to prepare for cooking and ensure an adequate food supply is ready and on hand
• Handle food safely and review the status and appearance of food for freshness at all times
• Maintain a clean, sanitary work area throughout your shift
• Check in product, put product away, and review invoices as needed
• Run the department register, receive payment, and make change where applicable
• Remove trash in a timely manner and wash dishes as necessary
• Price and order product and deliver orders as needed
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy‑Vee policies and store guidelines
• Report to work when scheduled and on time

Your Skills

Follow detailed written or verbal instructions and work through tasks with a few concrete variables. Perform simple addition and subtraction, copy figures, and count and record accurately. Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing. Work effectively as part of a team to deliver a great customer experience.

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers

Education and Experience

No education requirement; we will provide all the training you need to succeed Six months or less of similar or related work experience; prior food service experience is a plus

Physical Requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas Where applicable to the role: ability to safely use sharp knives and blades for food preparation Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This role is performed in a store kitchen environment where things stay busy and engaging throughout your shift. You'll have exposure to noise, equipment movement, temperature extremes, and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment contingencies

Employment is contingent upon the successful completion of a pre employment drug screen.