Market Financial Center Manager

Bank of America; Vancouver (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a backup financial center leader to support operations and foster client engagement. The role requires leadership skills in managing diverse teams, driving service excellence, and ensuring operational effectiveness at financial centers. Ideal candidates will have strong financial acumen and a commitment to customer satisfaction, alongside the ability to engage with clients and lead effectively.

Qualifications

• 1+ years leadership experience through coaching or motivating a diverse team.
• Strong customer service skills with proven problem resolution.
• Experience in interpreting financial reports to drive profitability.

Responsibilities

• Operates as backup financial center leader within a market.
• Manages client traffic and fosters client retention.
• Drives operational excellence and manages market-level initiatives.

Skills

Leadership

Customer Service

Financial Acumen

Collaboration

Organizational Skills

Communication

Education

High School Diploma / GED / Secondary School

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Required Qualifications:
• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs (for example, Microsoft Office)
• Availability to work weekends and/or extended hours as required to run the business
• Must be able to travel to any financial center within the defined market

Desired Qualifications:
• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
• Bachelor’s Degree in related field
• Bilingual (fluent verbal and written)

Minimum Education Requirement:
• High School Diploma / GED / Secondary School or equivalent