Market Director

Wonder; New York (NY); On-site; USD 138,000 - 159,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k) Plan

HSA match

Learning & Development

Employee Stock

Employee Discount

Job summary

Wonder is seeking a Market Director to lead operational excellence across a multi-unit restaurant region, spanning multiple cities. This role focuses on guest satisfaction, standards, and profitability, guiding restaurant leadership in day-to-day operations, long-term planning, and talent development.

As part of the Operations Leadership Team, you will drive strategy, coach senior leaders, oversee hiring and training, ensure compliance, and partner cross-functionally to drive market growth and

Qualifications

• 7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 8+ stores.
• Proven leadership in developing, coaching, and retaining high-performing teams.
• Strong financial acumen with experience managing market-level P&L and driving profitability.
• Excellent communication, organization, and decision-making skills, especially under pressure.
• Ability to travel frequently across the market to maintain operational oversight and lead by example.
• Bachelor's degree or equivalent work experience is preferred.

Responsibilities

• Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values.
• Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies.
• Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement.
• Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control.
• Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning.
• Collaborate with cross-functional teams to evaluate and approve market growth opportunities.
• Lead new restaurant openings by playing an active role in recruitment, training, and operational setup.
• Ensure compliance with food safety, labor laws, and other regulations across the market.
• Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions.
• Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization.
• Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success.

Skills

Multi-unit management

Leadership development

Financial acumen

Communication

Travel readiness

Bachelor's degree (preferred)

Education

Bachelor's degree or equivalent

Job description

About Wonder

Everything’s on the menu at Wonder. Except compromise.

About Wonder

Everything’s on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About The Role

As a Market Director, you will lead operational excellence across a multi-unit restaurant region, spanning multiple cities and locations. This role will focus on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. As part of the Operations Leadership Team, you will ensure the company's strategic initiatives are successfully executed at the market level, fostering a culture of high performance, accountability, and growth.

Responsibilities

• Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values
• Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
• Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
• Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
• Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
• Collaborate with cross-functional teams to evaluate and approve market growth opportunities
• Lead new restaurant openings by playing an active role in recruitment, training, and operational setup
• Ensure compliance with food safety, labor laws, and other regulations across the market
• Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
• Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
• Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success

The Experience You Have

• 7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 8+ stores
• Proven leadership in developing, coaching, and retaining high-performing teams
• Strong financial acumen with experience managing market-level P&L and driving profitability
• Excellent communication, organization, and decision-making skills, especially under pressure
• Ability to travel frequently across the market to maintain operational oversight and lead by example
• Bachelor's degree or equivalent work experience is preferred
• Passion for developing talent, driving operational excellence, and exceeding guest expectations

This role is ideal for a results-driven leader with a passion for restaurant operations, talent development, and strategic market growth. If you thrive in a dynamic environment and excel at leading teams to success, this is a great opportunity to make a significant impact.

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availabilityMust have the means of transportation and ability to travel from site to site within assigned region
• Food Manager Certificate as required by State, County or Local Health Departments
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

• Salary Range: $138000 per year - $159000 per year
• Multi-Location Role, Travel Required
• Reports to: Regional Vice President

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

Wonder uses an AEDT in its hiring process. Click here for more information. At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.