Market Development Specialist, Robotics & Navigation (West)

Internetwork Expert; Carlsbad (CA); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Alphatec Spine, Inc. seeks a Specialist, Market Development in the United States to provide clinical service, technical support, training, and implementation of the Valence robotic navigation system and other intraoperative technologies in spine surgeries.

Occasional travel to develop geographies is required. Responsibilities include demonstrations, installations, case support, and training surgeon and clinical teams, while collaborating with sales leadership to achieve objectives.

Qualifications

• Bachelor’s degree in a clinical/science concentration or business, marketing or related field; or equivalent combination of education and experience.
• 3+ years of successful sales and/or account management experience in spine or orthopedics; sales, market development, navigation/robotics and operating room experience highly preferred.

Responsibilities

• Perform demonstrations, installations, new customer and ongoing case support for spinal procedures with Alpha Informatix technologies.
• Work with Sales Agents, Surgeons, OR personnel, and Biomedical departments to support the Valence system and other Alpha Informatix tech.
• Conduct on-site training sessions to credential surgeons on intraoperative system features and best practices.
• Train and mentor local support teams for clinical and technical assistance.
• Ensure proper system setup and calibration during procedures; assist teams as needed.
• Troubleshoot issues during surgery and provide real-time solutions to maintain workflow.
• Provide remote support and consultation to ensure standardized procedures and adoption.

Skills

Spinal robotics

Intraoperative navigation

Sales experience

Training delivery

Clinical support

Education

Bachelor’s degree in clinical/science or related field

Tools

Power BI

Microsoft Word/Excel

Job description

The primary purpose of a Specialist, Market Development, Robotics & Intraoperative Technologies is to provide competent clinical service, technical support, training, and implementation of the Valence™ Robotic Navigation System and other ATEC enabling intraoperative technologies in spine surgeries to hospitals, surgeon customers, and sales agent representatives, in one or two assigned development geographies. Responsibilities include procedural setup and calibration, training surgeon and clinical teams, sales demonstrations, delivering clinical case support, and educating regional sales teams who will support cases with gained proficiency. Further, this role aligns closely with marketing and sales leadership to achieve strategic company objectives in those geographies while using and growing skills as a driver of market development plans. This position requires travel.

Essential Duties and Responsibilities

• Perform demonstrations, installations, new customer and on-going case support of degenerative and deformity spinal procedures involving Alpha Informatix technologies, primarily the Valence Robotic Navigation System.
• Work closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Departments to support the Valence Robotic Navigation System and other Alpha Informatix technologies.
• Conduct on-site training sessions to credential surgeons with the intraoperative system's features, functionalities, and best practices for optimal performance.
• Train and mentor local support teams, ensuring their proficiency in providing clinical and technical assistance.
• Ensure proper system setup of equipment, including the required calibration steps are achieved.
• Assist surgical teams during procedures, ensuring proper setup, workflow, and utilization.
• Troubleshoot technical issues during surgery and provide real-time solutions to maintain the continuity of the procedure.
• Provide ongoing remote support and consultation to local teams, ensuring consistent delivery of procedural standardization.
• Partner closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
• Build strong relationships with key stakeholders, including surgeons, hospital administrators, and support teams, to ensure effective integration and adoption of technologies.
• Collect and understand relevant spinal technology market development data.
• Align regularly with Marketing and Sales Leadership and identifies opportunities to achieve strategic objectives.
• Maintain a knowledge base of procedures, implant systems and instruments through Alphatec Spine’s education training programs.
• Adhere to written procedures for troubleshooting and support of ATEC products.
• Actively participate in field-based core and advanced trainings to employees, Sales Agent representatives, and Surgeons.
• Proactively assist with collection and dissemination of feedback provided by customers.
• Provide prompt and accurate complaint reports per the quality system requirements.
• Continuously increase knowledge of new developments within the assigned market as well as Alpha Informatix / ATEC Spine products to perform as a subject matter expert.
• Complete required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
• Participate in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
• Maintain all current Certifications and Vendor Hospital Credentialing.
• Actively participate in development programs focused on surgeon and sales relationship building / management.
• Complete other duties as assigned.

• Relevant knowledge and experience with spinal intraoperative robotics and navigation technologies
• Relevant knowledge and experience with spinal implant procedures, instruments, and products
• Excellent oral and written communication skills
• Experience, understanding, and appreciation of clinical/surgical environments and workflow
• Proficiency in Microsoft Word, Excel, PowerPoint, Power BI, Windows, and internet applications
• Strong relationship building skills, a strong work ethic and strong attention to details
• Ability to perform multiple tasks in a fast-paced, team focused environment
• Demonstrated success working as an integral cross-functional team member
• Aptitude to learn medical and technical information quickly
• Ability to work autonomously and achieve results as both an individual and team contributor
• Ability to travel up to 80 percent of the time

Education and Experience

• Bachelor’s degree in a clinical/science concentration or business, marketing or related field; or equivalent combination of education and experience.
• 3+ years of successful sales and/or account management experience in spine or orthopedics; sales, market development, navigation/robotics and operating room experience highly preferred.

Equal Employment Opportunity & Other Disclosures

ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.

For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

At this time, ATEC Spine does not sponsor employment visas for this position. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Salary Range

Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $95,000 to $110,000 Full-Time Annual Salary