Market Development Advisor

Humana Inc; Northern (KY); Hybrid; USD 95,000 - 131,000; Full time

Job summary

Humana Inc. is seeking a Provider Services Advisor to guide strategic and day-to-day operations of the Provider Services team, developing and executing provider communications and materials, and supporting market implementation activities.

The role partners with cross-functional teams to drive KPI infrastructure, support Medicaid LTSS/HCBS initiatives, and contribute to provider journey improvements, with travel for training as needed.

Qualifications

• Must reside in Illinois.
• 6+ years of related experience (provider relations/engagement, provider communications and education, or health plan operations).
• 2+ years of project management experience.
• Strategic thinker with ability to solve complex problems.
• Experience working in Illinois Medicaid.
• Excellent written, oral, and presentation skills with management teams.

Responsibilities

• Advise on strategic and day-to-day operations of the Provider Services team.
• Establish KPI infrastructure to ensure compliance with contractual requirements.
• Develop and update the market's Provider Support Plan and state reporting.
• Oversee provider communications content and approval processes.
• Lead training and education strategy for market-based materials.
• Support market go-live and implementation of contractual requirements.
• Drive process improvement to standardize and improve efficiency within Illinois.

Skills

Strategic thinking

Project management

Interpersonal skills

Communication skills

Education

Bachelor's Degree

Master's Degree

Job description

Become a part of our caring community The Provider Services Advisor (Market Development Advisor) will be responsible for the strategic and tactical support of the Provider Services team. They will advise the Provider Services Director on the day-to‑day and strategic operations of the team, process development and improvement to drive standardization and efficiencies across the team. They will complete related state reports, develop and execute upon a provider communication, and provider materials development strategy. Initially, the Provider Services Advisor (Market Development Advisor) will play a key role in supporting new market implementation activities. They will partner cross‑functionally within the market and across the enterprise on matters of significance. This Provider Services Advisor exercises independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision. They use independent judgment requiring analysis of variable factors and determining the best course of action.

Position Responsibilities

• Advises Provider Services Director on strategic and day-to‑day operations of the overall Provider Services team, which includes provider relations, claims education, provider engagement, and provider performance improvement.
• Establishes infrastructure to measure KPIs and other metrics to ensure compliance with related managed care contractual requirements.
• Develops initial and manage annual updates of the market's Provider Support Plan, in partnership with the Director, as well as any other related required state reporting.
• Oversees provider communications (fax blasts, emails, bulletins, website, or provider portal content updates) end‑to‑end process, including development of content and management through the approval process.
• Manages provider training and education strategy, including advising on and/or creating market‑based provider materials and contributing to provider manual and required training materials.
• Prior to market go‑live, contributes to implementation of contractual requirements and day‑to‑day business processes/functions.
• Leads process development or improvement and communicates them to team members to drive efficiencies, standardization, and best practices for Illinois.
• Drives development of ad‑hoc strategic initiatives to execute on the Medicaid Long‑Term Services and Support (LTSS)/Home and Community Based Services (HCBS) provider journey, provider relationship management model, and other strategic initiatives.
• Facilitates workgroup calls/meetings/discussions to ensure successful execution of Provider Support Plan.
• Partners with corporate Medicaid Provider Services team to rollout new segment‑wide process or technology enhancements in support of the overall Provider Services team.

Required Qualifications

• Must reside in the state of Illinois.
• Bachelor's Degree.
• 6+ years of related experience, including provider relations or engagement, provider communications and education, and/or related health plan operations.
• 2+ years of project management experience.
• Strategic thinker with the ability to identify, prioritize, and solve complex business problems.
• Experience working in Illinois Medicaid.
• Excellent interpersonal, organizational, written, and oral communication and presentation skills with proven experience writing and delivering presentations to members of the management team and internal business partners.

Preferred Qualifications

• Master's Degree.
• Understanding of managed care contracts, including contract language and reimbursement.
• Familiarly with LTSS/HCBS providers and/or DSNP/Medicaid-Medicare integration.
• Strong understanding of health plan operations.
• Experience operating in a matrixed environment.
• Project management certification.

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25Mbps and an upload speed of 10Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40 Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About Humana

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.