Market Banker I

Primis Bank; McLean (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

Primis Bank in McLean, VA is seeking a Customer Service Representative to assist customers with transactions, new accounts, and referrals while adhering to regulatory requirements.

The role emphasizes strong communication, accuracy, and teamwork within a busy retail banking environment. A High School diploma and retail banking experience are preferred for candidates applying today.

Qualifications

• High School diploma or equivalent.
• Customer service experience in a retail environment.
• Previous retail bank experience preferred.

Responsibilities

• Perform customer transactions and inquiries according to standards.
• Proactively offer solutions to customers' financial needs and sales goals.
• Refer customers to suitable Primis staff for complex needs.
• Balance cash operations and adhere to audit guidelines.
• Assist with services such as foreign currency, wires, and deposits.

Skills

Customer service

Retail banking

Sales orientation

Communication skills

Detail orientation

Education

High School diploma

Tools

CRM software

Job description

• Pay or shift range: $17 USD to $24 USD
  The listed pay range represents a good faith estimate of the compensation for this position. Final compensation offers are determined based on a variety of factors, including but not limited to the candidate's skills, experience, geographic location, qualifications, and other job-related considerations.
• Retail Banking
• Full-Time
• Requisition #: MARKE003137

Description

Position Summary: Responsible for providing exceptional customer service while assisting new and existing customers with their financial needs through the handling of transactions, new account openings and appropriate partner referrals while complying with regulations, policies and procedures.

Essential Functions

• Perform a variety of customer transactions and inquiries in accordance with the Bank's customer service standards and policies/procedures (i.e. handling deposits, check cashing, account holds, customer inquiries, and stop payments).
• Proactively conduct sales activities to offer solutions to customer's financial needs while also meeting sales goals.
• Display customer focus and team orientation by referring customers to the Primis employee that can best meet their financial needs.
• Adhere to operational guidelines ensuring Balancing Standard Guidelines are met and satisfactory Audit and MIC scores are achieved.
• Complete arrangements and documents for special services such as foreign currency/items, direct deposits, and the origination of outgoing wires and services or government bond transactions.
• Perform market center functions and support other market center employees or job duties including but not limited to, servicing overdrawn/past due accounts, OFAC review, Back Counter Processing, ATM management, vault, main vault, night depository responsibilities and opening. Plan, monitor and adhere to the cash requirements of the market center; place cash order and prepare shipment.
• Maintain knowledge and a strong understanding of the Bank's products/services, pricing, and the Bank's customer relationship management software.
• Assist other market center employees as needed to ensure satisfactory audit ratings are achieved at the market center level; including, but not limited to, responsibility for completing portions of the market center's Monthly Internal Control Report (MICR) and creating documentation specific to other operating policies/procedures.
• Regular, reliable and predictable attendance.

Marginal Functions

• Set, achieve and exceed standards by adhering to established Service Quality Standards.
• Assist as needed with ATM, vault, and night depository responsibilities, including, but not limited to, opening, replenishing, or balancing the market center's ATM.
• Embrace cross training on other responsibilities in an effort to develop and grow professionally. Demonstrate ongoing improvement in all areas of performance.
• Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

Minimum Educational & Experience Requirements

• High School diploma or equivalent
• Customer service experience in a retail environment
• Previous retail bank experience (highly preferred)

Minimum Skill Requirements

• Able to successfully complete required training programs
• Professional and effective communication skills including ability to ask questions to uncover and identify varying customer needs
• High level of detail orientation
• Proven team player
• Able to present product features and benefits effectively and provide sound guidance
• Strong organizational skills
• Effective and professional verbal and written communication skills

Physical Demands

In terms of an 8-hour workday, "occasional" equals 1% to 33%, "frequent" equals 34% to 66% and "continuous" equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense.

• Frequent bending and squatting to access cash supply
• Continuous sitting or standing in forward facing position
• Frequent movement to different areas of bank including teller windows in lobby and Drive Thru.
• Frequent moving about office to access needed office equipment
• Frequent lifting of up to 20 pounds
• Continuous counting/money handling
• Continuous interaction with customers
• Continuous repetitive use of hands and arms
• Continuous communication: in-person, phone, written and electronic

Retail Bank setting with some travel to other market centers

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

High School diploma or equivalent

Customer service experience in a retail environment

Previous retail bank experience (highly preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.