Marine Underwriting Associate

The Hanover Insurance Group; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401K match

Tuition reimbursement

PTO

Holidays

Flexible work arrangements

Cultural Awareness Day

Job summary

The Hanover Insurance Group is seeking an Underwriting Associate to join our Marine Underwriting team at Itasca, IL; Bloomington, MN; Howell, MI; and Dublin/Cincinnati, OH. This full-time, non-exempt, hybrid role requires 2 days in the office.

You will support underwriting activities, prepare accounts, assist with quotes and issuance, and coordinate with Billing, Premium Audit and Claims to ensure a smooth, compliant experience.

Qualifications

• Associate’s degree or equivalent required.
• 1–2 years of Commercial Lines/Specialty insurance experience.
• Fundamental underwriting practices, procedures, workflows, systems and tools.
• Robust knowledge of product offerings and solid business acumen.
• Strong analytical, organizational and time management skills.
• Attention to detail and ability to work cross-functionally.

Responsibilities

• Supports the Underwriter in new business and renewal activities.
• Account preparation: data collection and analysis with complete file documentation.
• Assists with quoting and issuance cycle.
• Updates work management system statuses throughout the policy lifecycle.
• Documents new and renewal accounts using underwriting tools and information from external resources.
• Responds to agent inquiries and supports epolicy processing.
• May assist cross-training UA teammates and coordinate with Premium Audit/Agency accounting as needed.

Skills

Associate degree

Commercial Lines experience

Underwriting knowledge

Analytical skills

Organizational skills

Detail oriented

Cross-functional collaboration

Education

Associate’s Degree or equivalent

Tools

Billing systems

Premium Audit tooling

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Marine team is seeking an Underwriting Associate to join their growing team in our Howell, MI, Bloomington, MN, Itasca, IL, or Dublin/Cincinnati, OH location. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office).

POSITION OVERVIEW

This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross-training peers. As applicable, UA may have designated level of UW authority.

IN THIS ROLE, YOU WILL

• Supports the Underwriter in new business and renewal activities
• Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
• Helps to support the quoting and issuance cycle
• Updates work management system statuses throughout the cycle of the policy and monitors work in queue
• Documents all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines
• Completes loss control ordering form at issuance and monitors Task Assistant and monthly report to advise underwriter of report availability
• Handles legal notice requests that must be sent at the direction of the Underwriter
• May partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation
• Consistently executes to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
• Facilitates transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses
• Uses appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely
• Serves as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.
• Responds to account inquiries such as accounting status and billing issues
• Manages account information ensures accuracy of input into all appropriate systems
• Demonstrates working knowledge of underwriting systems, workflows, procedures and compliance rules
• Can assist with cross-training support of UA teammates
• Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goal
• Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment

WHAT YOU NEED TO APPLY

• Associate’s Degree or equivalent
• 1-2 years of Commercial Lines/Specialty insurance experience
• Fundamental underwriting, practices, procedures, workflows, systems & tools
• Robust functional knowledge of product offerings and solid business acumen
• Strong analytical skills
• Strong organizational and time management skills
• Strong attention to detail - comprehensive understanding of systems and workflows
• Ability to work cross-functionally

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.