Manufacturing Technician

Mobius Mobility; Manchester (NH); On-site; USD 42,000 - 66,000; Full time

Job summary

Mobius Mobility in Manchester, NH seeks a Manufacturing Technician to support manufacturing, product testing, and user delivery. You will assist Assistive Technology Professionals in configuring seating, manage documentation, and track user contacts in CRM tools.

The role offers medical device exposure and interaction with clinicians and users to resolve issues, with a focus on safety and quality. You will build devices to spec, perform testing, and help ensure smooth distribution.

Qualifications

• 3–5 years in a technical service or mechanical technician role with customer interaction.
• As degree or equivalent in engineering discipline preferred.
• Medical device experience preferred; disability community exposure a plus.
• Experience using hand and/or power tools.
• Experience servicing electromechanical equipment or devices.
• Detail-oriented with focus on safety, QA, and Good Documentation Practices.
• Ability to maintain confidentiality with sensitive information.
• Ability to diagnose problems and see solutions through to completion.
• Ability to think quickly in unique situations.
• Salesforce CRM experience preferred; familiarity with Microsoft Office.
• Strong written and verbal communication and teamwork skills.
• Experience handling customer complaints; high-quality customer service.
• Ability to prioritize and multi-task; capable of supporting team goals.
• Willingness to work additional hours, including weekends.

Responsibilities

• Build user and demo devices to meet specifications.
• Identify recurring issues and recommend resolutions.
• Thrive in a fast-paced, professional, customer-oriented environment.
• Perform final system integration and testing.
• Assist Supplier ATPs with specific assembly/modification requests.
• Maintain calibration and QA documentation needs.
• Attend and support trade shows and industry events as needed.

Skills

Customer facing experience

Hand and power tools

Electromechanical equipment service

Attention to detail

Communication and teamwork

Salesforce CRM experience

Microsoft Office proficiency

Diagnose and solve problems

Multi-tasking

Willingness to work extra hours

Education

AS Degree or equivalent in engineering discipline

Job description

At Mobius Mobility, we’re not just building technology—we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level—all with grace and independence.

Manufacturing Technician

The Manufacturing Technician supports company activities related to manufacturing, product testing, and delivery to users. This includes assisting Assistive Technology Professionals in configuring user seating on a case-by-case basis, receiving and managing documentation, and tracking user contacts using the provided CRM tools. The role also involves providing technical support to clinicians and users, while identifying recurring issues and offering recommendations for resolution. Additionally, the Manufacturing Technician prepares manufacturing and distribution-related documentation and readies materials for shipping.

Responsibilities

• Build user and demo devices to meet specifications
• Identify reoccurring issues and recommend constructive resolution
• Thrive in a fast paced, professional, customer-oriented company.
• Perform final system integration and testing
• Assist Supplier ATPs with specific assembly/modification requests
• Maintain calibration and other QA documentation needs
• Attend and support trade shows and industry events as needed

Requirements/Qualifications

• 3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.
• AS Degree or equivalent with engineering discipline preferred.
• Medical device experience preferred, working with the disabilitycommunity a plus
• Experience using hand and/or power tools
• Experience servicing electromechanical equipment or devices
• Attention to detail, safety and quality oriented, with ability to follow Good Documentation Practices
• Ability to maintain confidentiality when provided with sensitive information
• Ability to diagnose problems and see the solutions through to completion
• Ability to think quickly to handle unique situations
• Salesforce CRM experience preferred
• Good computer skills including proficiency using Microsoft Office
• Must demonstrate strong communication and teamwork skills
• Excellent written and verbal communication skills – Internally and Externally
• Experience with handling customer complaints
• Outstanding customer service skills and ability to maintain a high level of quality
• Ability to prioritize work and multi-task effectively
• Ability to work as part of a team and provide support to departmental and company goals
• Be able and willing to work additional hours when required, including weekends

Physical Requirements

• Ability to complete all tasks that require the use of a computer and office equipment
• Ability to move throughout the building and grounds and communicate with employees, customers and others
• Ability to meet the requirements/contraindications of the ibot® PMD
• Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
• Ability to travel as needed domestically (~20%)