Manufactured Home Services Specialist

YES! Communities; Detroit (MI); On-site; USD 50,000 - 60,000; Full time

Job summary

YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. The Manufactured Home Services Specialist helps ensure homes are acquired, placed, and managed in compliance with legal, regulatory, and budget requirements.

The role applies independent judgment to evaluate home intakes, resolve exceptions, and address complex issues involving manufacturers, vendors, and community teams, supporting accurate inventory records and informed

Qualifications

• 2+ years of experience in inventory management, logistics or related field.
• Strong organizational, analytical, and problem-solving skills with high attention to detail.
• Ability to manage multiple processes and work independently within guidelines.
• Strong written and verbal communication skills across teams.
• Proficiency with Microsoft Office and inventory data systems.

Responsibilities

• Review new home orders to ensure alignment with budget and approve actions as needed.
• Audit invoices for accuracy and resolve variances.
• Guide home removals and assess budget estimates vs. actual costs.
• Serve as main contact for logistics issues between manufacturers and field teams.
• Collect data to support inventory decisions and present findings to leadership.
• Participate in monthly and quarterly planning and improve internal processes.
• Assist field teams to meet intake criteria and regulatory requirements.
• Ensure compliance with intake, documentation, and regulatory requirements.

Skills

Inventory management

Logistics

Supply chain

Attention to detail

Communication

Education

Associate or Bachelor’s degree

Tools

Microsoft Office

Inventory data systems

Job description

YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude.

Life at YES

YES Communities strives to hire a diverse workforce that shares our vision. We empower our employees to develop a strong sense of community because we know that happy, dedicated employees make the difference. Our culture is one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day.

Position Summary:

The Manufactured Home Services Specialist position plays a key role in supporting YES Communities’ manufactured home inventory operations by ensuring homes are acquired, placed, and managed in compliance with legal, regulatory, and budget requirements. The role applies independent judgment to evaluate home intakes, resolve exceptions, and address complex issues involving manufacturers, vendors, and community teams. By partnering closely with field leadership and corporate stakeholders, this position helps maintain accurate inventory records, supports sound financial and operational decisions, and contributes to consistent, compliant, and efficient home inventory practices across the YES Communities’ operations.

Key Responsibilities:

• Review new home orders that have passed Financial Planning & Analysis approval to ensure alignment with the approved annual budget; analyze exceptions and collaborate with management to determine appropriate actions for orders that fall outside budget parameters, including order postponement, cancellation, or budget adjustment proposals.
• Audit invoices for new home orders to ensure accuracy and alignment with original quoted amounts; evaluate variances and identify, investigate, and resolve discrepancies as needed.
• Provide guidance and consultation on home removals, evaluate used home intakes, and support decision-making by reviewing and assessing new home budget estimates in comparison to actual costs.
• Serve as the primary point of contact for resolving complex logistics-related issues between manufacturers and field leadership.
• Collect and analyze relevant data and documentation to support home demolition recommendations and present professional assessments and findings to leadership for decision-making.
• Participate in short and long-term organizational planning through regular meetings, including monthly team meetings and quarterly goal-setting sessions; contribute to the development, documentation, and continuous improvement of internal processes.
• Support field teams in understanding and meeting intake criteria by clearly communicating the rationale and compliance implications when a home intake is rejected due to missing documentation or unmet requirements.
• Support field teams in achieving full compliance with intake, documentation, and regulatory requirements through guidance, consultation, and problem resolution.
• Interpret company policies and applicable regulations to confirm all legal requirements for home ownership are met; apply independent judgment and discretion to exercise authority to decline home intakes when requirements are not satisfied.
• In defined situations, such as reports of unprofessional conduct by manufacturers or drivers, exercise judgment to communicate concerns directly with the manufacturer and collaborate on resolution.
• Coordinate next steps when homes are delivered damaged, working with manufacturers or vendors to determine appropriate remedies, responsibilities, and timelines.
• Manage federal HUD reporting by collecting required documentation and advising Community Managers to ensure accurate and timely completion and submission.
• Obtain and manage manufacturer marketing materials; update internal systems and website assets and prepare initial marketing descriptions for new homes.
• Process site change requests by verifying information, securing required approvals, and communicating updates to internal and external stakeholders.
• Monitor site occupancy status (SOS) codes to ensure inventory accuracy and identify opportunities to improve recovery rates and reduce defects.
• Identify warranty recovery opportunities; evaluate eligibility and documentation, submit billbacks, and monitor approvals and payments.
• Maintain internal systems data integrity related to inventory by validating requested changes and supporting accuracy across reporting and operational tools.
• Perform additional duties as assigned; responsibilities may change as deemed appropriate by management.

Required Experience & Skills:

• 2+ years of experience in inventory management, logistics, supply chain or related field.
• Strong organizational, analytical, and problem-solving skills with high attention to detail.
• Ability to manage multiple processes simultaneously and work independently within established guidelines.
• Strong written and verbal communication skills with the ability to collaborate across teams.
• Proficiency with Microsoft Office and inventory data systems.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Operations, or a related field, or equivalent work experience.
• Experience working with inventory management systems or operational data tracking tools.

Physical Requirements & Work Environment

Physical Requirements: This role primarily involves computer-based work, including reviewing documents, entering and validating data, analyzing reports, and communicating with internal and external stakeholders. The position requires the ability to:

• Remain in a stationary position for extended periods while working at a computer.
• Move about the office to access files, office equipment, or attend meetings as needed.
• Operate standard office technology, including computers, phones, printers, scanners, and web-based systems.
• Communicate effectively through email, virtual platforms, phone and in person.
• Review electronic and written information.

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Work Environment: Work is performed in a professional office environment with standard lighting, temperatures, and noise levels. The role requires frequent use of computer systems, databases, and virtual communication tools. Employees may occasionally participate in meetings across different company locations or collaborate virtually with field teams and external vendors.

COMPENSATION: $50,000 - 60,000 + 10% annual bonus opportunity