Manchester Teller

The Bank of Bennington; Bourne Brook (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

The Bank of Bennington is seeking a reliable Teller to handle deposits, withdrawals, loan payments, and cash handling with accuracy and courtesy. The ideal candidate brings strong numerical skills and a customer‑minded approach, and thrives in a team setting at our Bourne Brook branch.

You will greet customers, answer questions about accounts and electronic banking, balance your cash drawer, and support branch operations while upholding security and internal policies.

Qualifications

• High school diploma or equivalent required.
• Clerical, cash handling, or customer service experience preferred.
• Knowledge of customer service principles.
• Proficient with Word and Excel.
• Familiar with office equipment and basic data entry.
• On-the-job training provided.

Responsibilities

• Process deposits, withdrawals, loan payments, and cashing checks.
• Record night drop and mail transactions.
• Redeem U.S. Savings Bonds.
• Secure and move cash drawer to/from vault.
• Count and bundle coins and currency.
• Reconcile cash drawer totals.
• Greet customers and provide banking information.
• Cross-sell bank products and refer to specialists.
• Prepare forms for research and account maintenance.
• Maintain confidentiality and comply with security policies.

Skills

Strong numerical ability

Good listening and communication

Customer service orientation

Accuracy and attention to detail

Time management

Problem solving

Honesty and Integrity

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Office equipment

Job description

Description

ESSENTIAL JOB FUNCTIONS:

1. Transaction Processing:

A. Provides account services to customers by processing deposits, withdrawals and loan payments, cashing checks, and issuing cashier and bank checks.

1. IRA Contributions are made using the correct code for year and type as authorized by the customer

2. IRA Distributions are referred to the CSRs for proper processing

3. Loan Payment tickets are created to properly process various payment types as instructed by the customer, including regular payments, principal only, past due, late fees, etc.

B. Records night drop and mail transactions in accordance with dual-control functions.

C. Redeems U.S. Savings Bonds

2. Cash Handling:

A. Secures and moves cash drawer to and from vault at start and end of shift.

B. Counts and bundles coin and currency for sale to vault teller in order to maintain cash drawer limit.

C. Reconciles cash drawer by proving transactions totals against Horizon Teller:

1. Balancing average is 85% or better each month (calculated by dividing the number of days balanced to the penny by the number of days worked).

2. No more than 3 customer/transaction errors per month (these are errors reported by the customer).

3. No more than 5 accounting and 5 proof errors returned per month: (these are errors reported by the back office, image center, or audit).

D. May assist other tellers with cash drawer balancing or audit.

3. Customer Service:

A. Greets customers in a friendly, professional manner both in-person and on the telephone. Addresses customers by name and thanks them for their business.

B. Ability to answer (and properly refer to CSRs) customer inquiries regarding deposit products and services including electronic banking suite (OLB, mobile banking, mobile wallet, online bill payments, eStatements, SecurLock Equip, P2P, etc. ).

C. Cross sells bank products by answering inquiries, informing customers of new services and product promotions. Directs customers to other bank personnel for bank services, including new accounts, loans, and investments.

D. Prepares request forms for research and account maintenance and forwards to appropriate department for processing.

E. Completes written communication with by letter, email, and secure email; all correspondence is professional, formatted in accordance with bank standard, and proof read/spell checked for accuracy.

F. Provides customer entry to Safe Deposit Boxes – properly IDs customer, logs customer in and out of box

4. Team Work:

A. Arrives on time, is prepared, and participates in scheduled bank, branch, and/or department staff meetings.

B. May be asked to provide coverage in other branches and/or areas of the bank.

5. Compliance:

A. Maintains customer confidence by keeping information confidential.

B. Completes all periodic and mandatory training courses as assigned by the Compliance Officer(s) and Human Resources to ensure ongoing compliance with internal policies and procedures and applicable laws.

C. Maintains current knowledge of bank compliance standards and performs all aspects of the job in accordance with those standards; including, but not limited to Bank Secrecy Act, Privacy, Security and consumer protection laws.

1. Bank Secrecy Act: Completes Currency Transactions Reports (CTRs) and monetary instrument logs in accordance with BSA Policies and Procedures. Recognizes and reports unusual or suspect activity (SAR) to Head Teller and BSA Officer.

2. Privacy: Maintains confidentiality of customer information by securing documents and not disclosing non-public information. Reports privacy and information security concerns to Head Teller and Privacy Officer.

3. Security: Follows established Security Policy procedures for entering and exiting the building and cash handling. Promptly reports security related concerns to Supervisor and Security Officer.

4. Information Security: Understands information security, does not share system passwords, does not open email attachments or click on email links from unknown senders. Promptly reports concerns to supervisor or IT Manager. Knows how to disconnect PC from network to minimize impact of malware or viruses embedded in phishing emails

D. Logs customer complaints (and compliment) on the appropriate log. Forwards written complaints to supervisor or Senior Manager immediately.

6. Education:

A. Completes orientation training[1] as assigned by Human Resources.

B. Completes mandatory compliance training classes[2] as assigned by Human Resources.

C. Completes all other training assignments as assigned.

[1] Principles of Banking must be completed within one year of hire per TBOB Service Culture Standards.

[2] ICBA online assignments scheduled annually by HR and as needed by department manager.

Requirements

KNOWLEDGE AND EXPERIENCE:

• High school diploma or equivalent
• Clerical, administrative, cash handling, sales or service experience preferred.
• Knowledge of customer service principles.
• Relevant computer skills – Microsoft Word and Excel.
• Use of office equipment including adding machine, copier, postage machine and scale, fax.
• On-the-job training usually provided.

SKILLS AND ABILITIES:

• Strong numerical ability.
• Good listening and communication skills – ability to read, write, speak and understand English.
• Customer service orientation.
• Accuracy and attention to detail.
• Time management – ability to handle multiple priorities effectively.
• Problem solving.
• Honesty and Integrity.
• Teamwork.