Managing Director, People & Transformation, Change Management| Strategic Communications

FTI Consulting (SC) Inc.; Chicago (IL); On-site; USD 198,000 - 357,000; Full time

Job summary

FTI Consulting is seeking a Managing Director in our People & Transformation practice to lead change management, leader enablement, and employee engagement across multi-disciplinary teams supporting integration and transformation.

This senior strategist will work directly with C-suite, build programs aligned with client culture and goals, and navigate fast-paced environments while mentoring staff and managing budgets and timelines.

Qualifications

• Bachelor’s degree in a relevant field.
• 10 years of experience in communications and leading large transformations.
• Prosci or similar change management certification (preferred).
• Proven ability to act as a trusted advisor to clients at the seniormost levels of an organization, providing strong, experienced-based counsel while also remaining adaptable to alternative approaches and points of view.
• Proven project management skills and the ability to proactively manage a client relationship in ways that achieve client goals and ensure all deadlines are met.

Responsibilities

• Lead day-to-day client mandates across multiple accounts.
• Develop and implement change management and communication strategies.
• Manage budgets and billing, and track program KPIs.
• Mentor and coach junior team members.
• Grow the practice and develop new offerings.

Skills

Change management

Leadership

Project management

Communication skills

Client advisory

Education

Bachelor’s degree in a relevant field

Prosci certification

Job description

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact?

About The Role

FTI Strategic Communications is currently looking for a Managing Director in our People & Transformation practice who will lead change management, leader enablement, and employee engagement programs as part of multi-disciplinary teams supporting integration and transformation. The successful Managing Director will apply a human-centric approach to change management, with a focus on effective communication, training, leader enablement and feedback loops – NOT process or program management. As a senior strategist working directly with C-suite management, Boards and other advisors, the Managing Director must be able to nimbly build programs aligned with clients’ culture and goals. They must thrive in fast-paced environments, be able to adapt proven best practices to the realities of an individual client’s situation, remain adaptable to other points of view and ways of working, and bring stakeholders along in each stage of the process. We are looking for someone who still loves to be in the work, teach as they do, and deliver exceptional outcomes for our clients in a wide variety of situations. A successful Managing Director understands and lives by FTI’s values, Code of Ethics and the Strategic Communications Rules of Practice. Additional information about FTI’s values, Code of Ethics and the Strategic Communications Rules of Practice can be accessed here. FTI professionals must act with the highest level of integrity at all times and hold our clients accountable for the same. The Managing Director must be able to manage multiple clients, direct and coach teams of varying experience levels, ensure projects remain on schedule and on budget, and proactively identify opportunities to expand the relationship both during and after the restructuring event. Some travel may be required ─ including the possibility of being a key contributor to onsite client engagements, but this is NOT a traditional on-the-road consulting role. Travel is more the exception than the norm.

What You’ll Do

The Managing Director will lead client mandates on a day-to-day basis and serve in a variety of roles from strategist to counselor to implementer. Our team prides itself on maintaining an inclusive spirit in which all team members are encouraged to offer ideas and stretch their abilities on an ongoing basis. We work diligently to make opportunities available, and all roll up our sleeves to support our clients and each other with tasks large and small. As a result, there is no such thing as typical day for our team members, but you can expect your work will include the following:

• Client Delivery
  • Serve as a day-to-day client lead on accounts, managing the overall quality of work and representing the team in client meetings, video calls and while working at client sites.
  • Present confidently to C-suite executives as a trusted advisor and keep stakeholders engaged at each stage of the project; work as a supportive partner to your client leads.
  • Develop and lead the execution of communication strategies that ensure all stakeholders receive timely and accurate information about the planned change(s); demonstrate a deep understanding of the communications ecosystem beyond the employee audience and incorporate expertise from across the FTI platform to deliver the best outcomes for our clients.
  • Complement effective communication with change management strategies designed to build capability, accelerate progress, mitigate resistance, address feedback, and otherwise support client objectives.
  • Track program KPIs as part of a broader PMO structure, adapting strategies and execution as needed to keep projects on time and on budget; be able to propose more than one strategy to achieve a goal.
  • Manage up and down – often across multiple teams – to ensure work is tightly coordinated.
  • Develop and manage to client budgets and oversee billing.
  • Anticipate client needs and concerns and proactively work with senior leaders to address them.
• Business Development
  • Build internal and external referral sources via ongoing networking, collaborating seamlessly as part of a client’s advisory team and earning trust for future engagements.
  • Originate, win and expand engagements through the development of strong client and referral source relationships, offerings tailored to the moment and to repeatable points of sale, strategic proposals, thought leadership and other related initiatives.
  • Demonstrate a deep understanding of FTI’s capabilities and create opportunities beyond their own expertise.
  • Lead the development of new offerings that address needs in the marketplace.
• Practice Leadership
  • Participate as a member of the People & Transformation senior leadership team, shaping our strategic direction and talent development strategy.
  • Serve as a subject matter expert in change management and employee engagement, continually advancing your own knowledge and helping to grow the bench in the specialty area.
  • Contribute to practice leadership, including efforts to mentor and train other team members; share and continue to build upon best practices and foster trusted relationships with colleagues across the business.
  • Participate in firm initiatives (e.g., learning and development, diversity and inclusion, community service and or other task forces) designed to create a strong culture and/or build FTI Consulting's brand externally.
  • Coach more junior team members, helping to set SMART goals, providing ongoing feedback and support and delivering thoughtful semi-annual reviews.

How You’ll Grow

Direct access to our most senior leaders and defined long-term career planning will ensure you continue to develop your skills as a client practitioner and trusted advisor with a keen sense of the business. You will continue to be challenged as you partner with internal teams in various specialty areas (both within Strategic Communications and with other FTI business segments) to tackle a myriad of client challenges in a variety of industries, and you will be given opportunities to take ownership of certain aspects of our restructuring offering.

What You Will Need To Succeed

Basic Qualifications

• Bachelor’s degree in a relevant field.
• 10 years of experience in communications, including demonstrated experience leading the people side of major business transformations such as integrations, restructurings, cost take-outs, operating model shifts, technology and AI adoption, etc.
• Prosci® or similar change management certification (preferred).
• Proven ability to act as a trusted advisor to clients at the seniormost levels of an organization, providing strong, experienced-based counsel while also remaining adaptable to alternative approaches and points of view.
• Proven project management skills and the ability to proactively manage a client relationship in ways that achieve client goals and ensure all deadlines are met.
• Proven people/team management skills and experience; candidates must demonstrate a strong desire to teach, an openness to differing points of view, and an ability to remain positive under pressure.
• Excellent written and oral presentation skills.
• Strong time and priority management skills and an ability to juggle multiple client accounts.
• Desire and ability to work in a fast-paced, multi-tasking, deadline-oriented, dynamic environment.
• High level of integrity and sensitivity to confidential information.
• Service-oriented attitude.
• Strong work ethic and an ability to be a self-starter.

This role requires travel to clients and FTI offices.

Compensation

Minimum Pay:$198,000.00 Maximum Pay:$356,500.00

Compensation Disclosure: The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.

With more than 8,100+ employees located in 32 countries and territories around the globe, we are the leading global expert firm for organizations facing crisis and transformation. Our experts have led organizations, shaped policy, driven investigations, managed crises, advised world leaders and built businesses from the ground up.

Learn more about the work we do and how we're helping clients around the world turn their biggest challenges and opportunities into stories of success.

Learn more about our impact.

We are committed to creating an inclusive culture where our people can grow and achieve their full potential.

To learn more about FTI Consulting, visit www.fticonsulting.com/careers and connect with us on Instagram and LinkedIn.