Managing Director Operations Services

RiseMe; Dallas (TX); On-site; USD 226,000 - 251,000; Full time

Benefits offered by this job

Fly for free

401(k) match

Profit sharing

Health insurance

Employee travel privileges

Job summary

Southwest Airlines is seeking a Managing Director of Operations Services to build and lead a new business unit focused on providing operational services to other airlines. This role requires a strategic leader with strong financial and commercial acumen to develop, market, and deliver services such as aircraft maintenance, ground handling, and cargo operations.

The Managing Director will be responsible for the end-to-end financial performance, strategic vision, and operational excellence of the

Qualifications

• Bachelor’s degree in Engineering, Aviation Management, Business, or Finance is required.
• High School Diploma or GED is required.
• Experience leading cross-functional and executive-facing initiatives is preferred.

Responsibilities

• Leads cross-functional coordination across Technical Operations, Ground Operations, Network Operations, and Commercial.
• Owns end-to-end financial performance and strategy for the Operations Services portfolio.
• Develops scalable operating models and governance for external service offerings.
• Manages external partnerships and customer relationships at the executive level.
• Drives pricing strategy, contracting, and profitability for external services.

Skills

Airline operations

Financial acumen

Business development

Commercial contracts

Executive communication

Education

Bachelor’s Degree in Engineering, Aviation Management, Business, or Finance

High School Diploma or GED

Job description

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Role summary

Southwest Airlines is seeking a Managing Director of Operations Services to build and lead a new business unit focused on providing operational services to other airlines. This role requires a strategic leader with strong financial and commercial acumen to develop, market, and deliver services such as aircraft maintenance, ground handling, and cargo operations. The Managing Director will be responsible for the end-to-end financial performance, strategic vision, and operational excellence of the new service offerings, building scalable processes and strong external partnerships. This position requires extensive experience in commercial aviation operations, business development, financial management, and leading cross-functional teams in a complex, regulated environment. The role is based in Dallas, TX, and requires onsite presence.

Department:

Technical Operations

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As the Managing Director Operations Services, you'll have the unique opportunity to build a new business for Southwest from the ground up. You'll lead the strategy, growth, and day-to-day execution of operational services that allow Southwest to partner with and support other airlines through capabilities such as aircraft maintenance, ground handling, cargo operations, deicing, and more. Working across Technical Operations, Ground Operations, Commercial, Finance, and other Teams, you'll help transform Southwest's operational expertise into valuable services for external partners while building strong relationships throughout the airline industry. This role combines business strategy, commercial development, operational leadership, and Customer engagement as you create scalable service offerings, drive revenue growth, and ensure exceptional delivery. Your work will help unlock new opportunities for Southwest, creating sustainable growth and expanding the impact of our operational excellence well into the future.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• Travel: Short-duration travel is required as needed to support partner engagement, business development, and operational oversight.
• U.S. citizenship or current authorization to work in the U.S.requiredand no current or future work authorization sponsorship available.

We’recommitted to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Leads cross-functional coordination across Technical Operations, Ground Operations, Network Operations, and Commercial teams to develop, deliver, and continuously improve service offerings that balance revenue generation, operational performance, and compliance. Accountable for end-to-end financial performance of the Operations Services portfolio, including revenue growth, cost management, and overall service-line profitability.
• Serves as the primary interface for external partners and internal operating stakeholders, ensuring services are delivered with the highest standards in safety, compliance, reliability, and in alignment with Company standards.
• Works effectively through a team of senior individual contributors, building scalable processes, governance, and performance frameworks to enable long-term growth of the Operations Services business.
• Own end-to-end performance of the Operations Services function, including service delivery, revenue generation, and compliance
• Own financial performance of the Operations Services portfolio, including revenue targets, cost structure, margin performance, and long-term profitability
• Define and execute the strategic vision, operating model, and growth roadmap for external Operations Services offerings
• Serve as the primary interface with external partners and customers, establishing trusted relationships and ensuring successful contract execution
• Partner across Technical Operations, Ground Operations, and other internal teams to identify service opportunities and align capabilities to external demand
• Establish scalable operating models, governance frameworks, and performance metrics across service offerings
• Allocate resources and prioritize efforts to support both external service delivery and internal operational alignment (e.g., process design, analytics, quality oversight)
• Lead development of contracting, pricing, and commercial terms in partnership with Commercial, Finance, and Supply Chain functions
• Ensure alignment between contracted services, operational capabilities, and delivery performance across all offerings
• Drive pricing strategy, cost transparency, and financial discipline to ensure services are competitively positioned and financially sustainable
• Oversee implementation of standardized processes, service-level agreements (SLAs), and operational playbooks across locations
• Establish and maintain performance management systems, including KPIs, reporting cadence, and continuous improvement mechanics
• Ensure compliance with safety, regulatory, and Company standards across all service offerings
• Lead cross-functional issue resolution, risk mitigation, and escalation processes related to service delivery and partner commitments
• Build and evolve organizational structure, talent strategy, and capabilities to support growth and scalability of the function
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of airline operations across one or more domains (e.g., line maintenance, ground handling, deicing, cargo, or related functions)
• Strong financial and commercial acumen, including experience managing P&L, pricing strategy, and cost structures within an operational environment
• Strong business acumen with demonstrated ability to build and scale new business lines or service offerings within a complex organization
• Expert ability to translate operational capabilities into commercial service offerings, including pricing, contracting, and delivery models
• Ability to influence senior leaders and drive alignment across multiple operational and corporate functions
• Strong understanding of operational performance management, including KPI development, reporting, and continuous improvement
• Ability to design and implement scalable operating models, governance structures, and standardized processes
• Proven ability to manage external partnerships and customer relationships at the executive level
• Ability to lead without heavy organizational hierarchy, driving outcomes through senior individual contributors
• Strong problem-solving capability with the ability to operate in ambiguous, fast-paced, and evolving environments
• Excellent communication skills with the ability to tailor messaging to executive, operational, and external audiences
• Ability to evaluate operational risk, compliance impact, financial performance, and strategic value to inform decision-making

Education

• Required: High School Diploma or GED
• Required:Bachelor’s Degree with an emphasis on Engineering, Aviation Management, Business Management, or Finance

Experience

• Demonstrated experience in directly or indirectly leading team(s)
• Advanced level Business Acumen in functional area
• Seasoned and specialized knowledge in:
  • Commercial aviation operations
  • Finance and business management
  • Leading operational change, process modernization, and/or transformation initiatives in a regulated environment
  • Developing strategies, governance models, execution plans

Licensing/Certification

• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Frequent travel with some overnight stays and extended work hours may be required

Compensation Template

Pay & Benefits:

• Competitive market salary from $225,800- $250,900* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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