Manager, Workforce Planning

Walmart; Bellevue (WA); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Walmart is hiring a Manager, Workforce Management to lead the end-to-end WFM function for Marketplace Operations in Bentonville, AR. You will supervise Schedulers and Real-Time Analysts and partner with Operations, Finance, Product, Analytics, HR, and BPO teams to optimize staffing, forecasting, and intraday execution.

You will drive governance, process improvements, and strong performance across KPIs, ensuring service levels and employee experience are balanced.

Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, Engineering, or related field.
• 8+ years in Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations.
• 3+ years of people leadership experience.
• Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
• Advanced Microsoft Excel skills and strong analytical abilities.

Responsibilities

• Lead end-to-end Workforce Management across assigned business areas.
• Own forecast intake, scheduling, intraday management and reporting.
• Establish governance and best practices for WFM.
• Lead schedule creation, optimization and change management.
• Balance staffing needs with business requirements and employee experience.
• Manage intraday operations to achieve service levels and occupancy targets.
• Monitor KPIs, drive corrective actions and efficiency improvements.
• Partner with Operations, Finance, Product, Analytics, HR, and BPO teams.
• Oversee vendor and BPO WFM across outsourced operations.
• Drive automation and continuous improvement in WFM processes.

Skills

Workforce Management

Scheduling

Intraday Operations

Leadership

Data Analysis

Vendor Management

Education

Bachelor's degree in Business, Operations, Supply Chain, Engineering, or related field

Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field

Tools

NICE IEX

NICE CXone WFM

Verint

Aspect

Genesys

Job description

Bellevue, WA: The pay range will be discussed during the hiring processBentonville, AR: $80,000 - $155,000/yr Show more Regular/ PermanentSalariedLoading map...Bellevue, WA: The pay range will be discussed during the hiring processBentonville, AR: $80,000 - $155,000/yr Show more Regular/ PermanentSalaried

Position Summary... Location: Bentonville, AR (onsite) The Manager, Workforce Management is responsible for leading the end-to-end Workforce Management function for assigned Marketplace Operations business areas. This role oversees workforce planning execution, scheduling, real-time operations, staffing optimization, vendor performance, and operational governance while partnering across Operations, Forecasting, Finance, Product, Analytics, and BPO teams. The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders.

What you'll do

• Workforce Management LeadershipLead the end-to-end Workforce Management function across assigned business areas.
• Own workforce execution from forecast intake through scheduling, intraday management, and reporting.
• Establish Workforce Management governance and best practices.
• Scheduling & Workforce PlanningLead schedule creation, optimization, publication, and schedule change management.
• Optimize staffing while balancing business requirements and employee experience.
• Intraday & Real-Time OperationsLead intraday workforce execution to achieve service levels.
• Manage schedule adherence, occupancy, staffing risks, overtime, VTO, and contingency plans.
• Operational PerformanceMonitor workforce KPIs and drive corrective actions.
• Conduct workforce reviews to improve efficiency and operational performance.
• Cross-Functional PartnershipPartner with Operations, Forecasting, Finance, Product, Analytics, HR, Engineering, and BPO partners to execute workforce strategies.
• Vendor & BPO Workforce ManagementOversee Workforce Management execution across outsourced operations.
• Ensure vendor staffing and scheduling align with business expectations.
• Continuous ImprovementDrive automation, process improvements, and Workforce Management system enhancements.
• Standardize Workforce Management processes and documentation.
• People LeadershipLead, coach, and develop Schedulers and Real-Time Analysts.
• Establish performance expectations and support career development.

Minimum Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field.
• 8+ years of Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations experience.
• 3+ years of people leadership experience.
• Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
• Advanced Microsoft Excel skills and strong analytical abilities.

Preferred Qualifications

• Retail, eCommerce, Marketplace, or omnichannel operations experience.
• Experience managing BPO workforce operations.
• Experience with SQL, Tableau, or Power BI.
• Knowledge of Erlang, scheduling optimization, and intraday management.

Success Metrics

• Service Level AchievementSchedule EfficiencySchedule AdherenceOccupancyStaffing VarianceOvertime & VTO OptimizationProductivityWorkforce UtilizationStakeholder Satisfaction

Core Competencies

• Workforce Management
• Scheduling
• Intraday Operations
• Operational Excellence
• Leadership
• Continuous Improvement
• Data-Driven Decision Making
• Cross-Functional Collaboration

Why This Role Matters

This role translates workforce strategies into operational execution, ensuring Marketplace Operations consistently delivers strong service levels, operational efficiency, and an excellent customer and seller experience. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years' experience in data management, business analytics, statistics, or related area OR 4 years' experience in data analysis, statistics, computer science, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you'll enjoy

• Discount CardGet 10% offWalmart associates are eligible for a 10% discount card on most regular‑priced items and fresh produce in‑store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U100% coveredEarn a degree or in‑demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Walmart AcademyGrow your skillsReady to grow your career? Walmart Academy offers job‑specific retail training and leadership courses to help Associates reach their career goals.
• Financial perksEnjoy 401(k) matching and stock purchase plans.
• Paid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and more.
• Comprehensive health benefitsMedical, dental, vision, and wellness programs for you and your family.
• Wellbeing programsAccess mental health resources and assistance programs for life's challenges.
• Career growth opportunitiesTraining, leadership programs, and clear paths to advance. Learn more
• Life at WalmartImagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech‑enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on‑site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work‑life balance isn't just a goal-it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world‑class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small‑town charm and big‑city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.This isn'tjustaworkplace-it'sadestinationforleaderseagertomakeadifference.