Manager, Warehousing Operations

Estes Forwarding Worldwide; Joliet (IL); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Holidays

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life and AD&D insurance

Job referral bonus program

Job summary

Estes Forwarding Worldwide seeks a Manager, Warehousing Operations to lead the Joliet location, directing daily duties, safety, and profitability. You will oversee site operations, guard service levels, and align with the regional network.

The role requires strong leadership, P&L experience, and hands-on ability to improve processes, while ensuring compliance with C-TPAT/TSA and company policies. A Bachelor’s degree and 5–7 years in transport with supervisory experience are preferred.

Qualifications

• Bachelor’s degree (or equivalent) and 5–7 years of experience.
• 5–7 years’ experience in the transportation industry preferred.
• 5 years of supervisory or managerial experience is desired.

Responsibilities

• Maintain profitable, cost-efficient operations and guide sales efforts.
• Lead, direct, and manage site operations for profitability and customer service.
• Assist with moving freight, stock, or materials as needed.
• Manage location resources to ensure quality and efficiency.
• Establish and maintain productive customer relations and resolve issues.
• Review location P&L and adjust goals to maintain profitability.
• Ensure safe and timely freight expediting and a safe warehouse environment.
• Comply with C-TPAT and TSA procedures.

Skills

Forklift operation

Issue resolution

Financial management

Vendor management

Product knowledge

Communication skills

Team leadership

Employee coaching

Safety procedures

Problem solving

Education

Bachelor's degree (or equivalent)

Job description

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range $90,000.00-$95,000.00 annually

The Manager, Warehousing Operations is accountable for all fiscal and operational functions within their assigned location of Estes Forwarding Worldwide. The Manager, Warehousing Operations is responsible for leading, directing, and managing operations and sales to ensure a consistently high level of service, quality, and customer satisfaction.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts, and compliance with all company policies and procedures as well as any regulatory guidelines.
• Lead, direct, and manage site operations to ensure maximum profitability and superior customer service.
• May assist the team with moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment.
• Manage location and company resources to facilitate quality and efficient operations.
• Establish and maintain positive, productive customer relations while managing daily resolution of issues.
• Establish and continuously improve processes to ensure excellent customer relations.
• Review and evaluate location P&L performance and continually adjust short and long-term goals to maintain profitability at or above company expectations.
• Ensure that freight is being expedited in a safe and timely manner and that the warehouse location provides a safe and professional environment for all staff.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

Skills And Abilities

• Required to operate forklifts or pallet jacks once authorized.
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to manage all financial aspects of designated warehouse locations.
• Experience managing external service providers (cartage, truckload, and linehaul).
• In‑depth knowledge of all products and services.
• Effective verbal, written, and interpersonal communication skills at a management level, including performance feedback, employee development, coaching, and counseling skills.
• Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution, and consensus‐building abilities desired.
• Respond well to questions.
• Ability to read, interpret, and comply with written information and documents such as safety rules, operations/procedure manuals, and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi‑standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must pass a pre‑employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• Estes Forwarding Worldwide offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions semi‑autonomously and position directly/indirectly supervises 6‑10 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience

Minimum of a Bachelor's degree (or equivalent) and 5-7 years of experience. Five to seven years of experience within the transportation industry is preferred. Five years of supervisory or managerial experience is desired. However, a combination of experience and/or education will be taken into consideration.

LICENSES/CERTIFICATIONS

None required.

TRAVEL

None required.

PHYSICAL DEMANDS

Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping.

WORK ENVIRONMENT

Normal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.