Manager, Volunteer Services

Socket.dev; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Second Helpings is hiring to manage our volunteer program, serving as the primary liaison to volunteers and coordinating with staff, committees, and volunteers to meet organizational needs in Indianapolis. The role involves developing procedures, documenting policies, and ensuring effective volunteer engagement.

The position requires flexible scheduling with evenings and weekends, and a focus on customer service, teamwork, and reliability to support our mission of addressing hunger and building

Qualifications

• Experience leading volunteer programs or teams.
• Ability to recruit, screen, select, and train volunteers.
• Strong communication and organizational skills.

Responsibilities

• Plan recruitment, training, and retention strategies for volunteers.
• Provide leadership and oversight to the Volunteer Services Coordinator.
• Improve volunteer experience through training, registration, and sign-ups.
• Design volunteer schedules in collaboration with program leadership.
• Maintain accurate records of volunteer hours, shifts, and retention.

Skills

Customer service

Teamwork

Reliability

Education

Degree in related field

2–3 years management/ supervisory experience

Volunteer experience preferred

Tools

Database management

Word processing

HTML documents

Job description

Description

About Second Helpings

At Second Helpings, we envision a community where everyone has enough nourishing food and ample opportunities to thrive. Our mission is to address hunger today and build self-sufficiency to prevent hunger tomorrow.

Founded in 1998 by three chefs, Second Helpings remains true to its core mission while the ability to serve our community has continued to grow. To date we have rescued nearly 55 million pounds of food and distributed nearly 21 million meals through our 200 + area partners.

The Second Helpings building is a vibrant and active one, fostering a collaborative work environment. The organization relies on a steady and dedicated volunteer corps that is in the building during most open hours, and it sees present and former culinary job training students coming and going regularly. Food and food culture are ever-present.

JOB SUMMARY

Manage the Second Helpings volunteer program which includes recruiting, screening, selecting, and training volunteers. Function as the primary liaison to volunteers. Develop, implement and document all procedures and policies relating to the volunteer program. Collaborate with staff, committee members, and volunteers to best meet organizational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

• Plan and implement recruitment, training, and retention strategies for volunteers.
• Provide leadership, professional development, and oversight to the Volunteer Services Coordinator.
• Research and improve, where appropriate, means to enhance the volunteer experience with Second Helpings including training, registration, mobile app, and group sign-ups.
• Design volunteer schedules to meet the needs of Second Helpings' programs, in close collaboration with program leadership. Use applications, references, and personal interviews to effectively place volunteers in meaningful positions.
• Keep neat, accurate records and files of the volunteer program, including hours contributed, shifts filled, and retention. Ensure that community service and court ordered volunteer records are kept up to date and reported to the proper agencies.
• Coordinate and conduct orientation (both in person and virtual) for all new volunteers, including sanitation training, volunteer rights and responsibilities, and reviewing job descriptions. Plan, implement, and oversee necessary or opportunistic training for volunteers.
• Communicate regularly with volunteers verbally, through data base postings, monthly newsletters, e-mail, and postings in the building.
• Use a variety of recognition forms to meet the needs of volunteers, including plaques, written features, community/corporate programs, giveaways, surveys, advancement opportunities, etc.
• Recommend budget needs and monitor expenses of approved budget.
• Create procedure manuals for volunteer program and keep updated.
• Order volunteer supplies, uniforms, and recognition items as needed.
• Provide assistance in other areas as requested and when time permits.

Requirements

CORE COMPETENCIES

To perform the job successfully, an individual should demonstrate the following Second Helpings core competencies.

• Customer Service: Responds promptly to customer needs and resolves conflict appropriately; solicits customer feedback to improve service; treats others with respect; responds to requests for service and assistance; meets commitments; communicates effectively.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes constructive feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed by assisting colleagues willingly and by meeting commitments; able to build morale and group commitments to reach goals and objectives.
• Reliability: Keeps absenteeism and tardiness to a minimum; ensures work responsibilities are covered when absent; manages time effectively so as to meet schedules.

JOB REQUIREMENTS

This position requires a flexible schedule to include occasional evenings and weekends. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possess an understanding of and adherence to policies and procedures outlined in the Second Helpings Employee Handbook.

EDUCATION and/or EXPERIENCE

• One to three years management and/or supervisory experience required.
• Degree in related field preferred.
• Prior experience as a volunteer and demonstrated community involvement required.

KNOWLEDGE, SKILLS, ABILITIES

• Understand basic volunteer motivation and management.
• Possess an excellent memory (especially names) and a high degree of patience.
• Adept at relationship building, both internally and externally.
• Strong computer skills with experience in database management, word processing, and creating HTLM documents.
• Must have excellent oral and written communication as well as organizational skills.
• Must be detail oriented and have the ability to handle multiple tasks.
• Able to understand instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
• Regularly lift and/or move up to 50 pounds, with assistance if needed.
• Vision (with correction if necessary) capabilities include close and distance, peripheral, depth perception, and ability to adjust focus.
• Exposure to wet, humid and/or extreme heat conditions.
• Occasional exposure to fumes, flame, airborne particles, moving mechanical parts, risk of electric shock, and moderate to high noise levels.

Second Helpings embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Second Helpings maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, disability, citizenship status, sexual orientation, gender identity, military status, genetic information, and any other legally protected status. The organization does not discriminate in any aspect of employment based on any of these characteristics.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any employment visa at this time.

Second Helpings is proud to be a certified Good Wages employer.