Manager, Vendor Paid Sales - Initio

Macy's, Inc.

New York (NY)

Hybride

USD 70 000 - 110 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Health benefits

401(k) match

Paid time off

Paid holidays

Career development

Volunteer opportunities

Résumé du poste

Macy's in New York is seeking a Manager of Sales & Customer Service to lead a dynamic team and elevate the customer experience on the sales floor. You will drive loyalty initiatives, coach staff, and ensure Macy’s standards are upheld while fostering a welcoming, high-energy environment.

The role emphasizes coaching, talent development, and cross-functional collaboration across OMNI, Style, and Asset Protection, with a flexible schedule to cover peak hours.

Qualifications

Candidates with a bachelor’s degree or equivalent work experience in retail leadership are encouraged to apply.
3–5 years of management experience in retail is required.
Ability to lift and move standard store equipment and merchandise as needed.

Responsabilités

Build and lead a productive, enthusiastic team delivering memorable shopping experiences.
Exceed sales goals through coaching, recognition, and productivity optimization.
Utilize Sales and Star Rewards data to improve results and recognize colleagues.
Manage selling support including stockroom, signing, equipment, and merchandising.
Support OMNI, Style, and Asset Protection operations.
Conduct talent analysis and establish career progression plans for key roles.
Fill open positions, prioritizing internal candidates in Customer Experience and Specialized Selling.
Interview, hire, train, coach, and discipline staff to meet performance expectations.
Foster inclusion and authentic connections with colleagues and customers.
Work a flexible retail schedule including days, evenings, holidays, and weekends.

Connaissances

Leadership

Customer Service

Sales Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Formation

Bachelor's degree or equivalent

High School diploma or equivalent

Outils

Microsoft Office

Handheld devices

Description du poste

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences

Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency

Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results

Manage selling support, including the stockroom, signing, equipment, and merchandising

Support other operational areas such as OMNI, Style, and Asset Protection

Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover

Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas

Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Work a flexible retail schedule, including days, evenings, holidays, and weekends

Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues

Communication Skills: Consistently clear and effective communicator, writer, and presenter

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.

Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail.

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment

Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

About Macy’s

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Job Info