Manager Utilization Care Management

Carolinas Medical Center; Charlotte (NC); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Family benefits

Defined contribution retirement plans

Educational Assistance Program

Job summary

Carolinas Medical Center is seeking a clinical leader for Utilization Management in the Case Management department (11200 Atrium Health Union). This full-time role requires a Master’s degree and an active RN or NP license, plus two years of related nursing experience and strong leadership capabilities.

You will monitor UM metrics, drive process improvements, mentor staff, and collaborate across departments to ensure regulatory compliance and optimal care.

Qualifications

• Master's degree required.
• Current RN license or temporary RN license as a Registered Nurse Practitioner in the work state; or meet licensure requirements if staying in NLC state.
• Two years of related nursing experience required; five years preferred.

Responsibilities

• Manages Utilization Management development and monitors department goals to align with system strategy.
• Monitors UM program effectiveness, analyzes metrics, reports results, and leads process improvement projects.
• Provides leadership, mentoring, and coaching to direct reports; ensures cross-department collaboration and compliance.

Education

Master's degree

RN license or NP license

Job description

Department:

11200 Atrium Health Union - Case Management

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F 8am -430pm; occ holidays and weekends

Pay Range:

$47.50 - $71.25

Essential Functions

• Manages the Utilization Management development; monitors and maintains department specific goals and objectives ensuring alignment with system strategy, vision, mission, and values.
• Monitors the effectiveness/outcomes of the UM program by identifying and applying appropriate metrics; evaluating the data; reporting results to various audiences; and designing and implementing process improvement projects as needed.
• Leads and/or actively participates in process improvement initiatives, working with a variety of departments and multi-disciplinary staff.
• Maintains current and accurate knowledge of commercial and government payers and regulatory bodies related to UM activities.
• Ensures the UM program maintains documented, up-to-date policies and procedures and UM key processes have valid outcome measures monitored for compliance and improvement.
• Provides leadership, mentoring, and coaching to direct reports.
• Promotes effective communication and collaboration among members of the Care Management team; Physician Advisor(s); Hospital Billing; Coding; Corporate Compliance; IAS (Information Analytics Services); and other disciplines as appropriate.
• Facilitation, participation, and oversight of the following: Annual updates of Utilization Review Screening Tools (i.e., InterQual/Milliman Care Guidelines) and Interrater Reliability in collaboration with IAS
• Provides ongoing education and competencies to utilization review nurses, senior utilization review nurses, and other colleagues as desired
• Participation in UM Committee and UM activities
• Serves as a clinical leader and system resource UM expert
• Ensures departmental compliance with regulatory standards are met and maintained.

Physical Requirements

Work requires walking, standing, lifting, reaching, bending, and stooping. Must lift a minimum of thirty-five pounds. Ability to travel/drive between various locations is required for this position. Requires frequent verbal and written communication in English. Must have intact sense of sight and hearing, finger dexterity, critical thinking, and ability to concentrate. Must be ableto respond quickly to changes in assignments. Occasional intermittent noise and exposure to conditions such as dust, fumes, and chemicals.

Education, Experience and Certifications

Master's degree required. Current RN license or temporary license as a Registered Nurse Practitioner in the state in which you work and reside or if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Practitioner required in the state where the RN works. Two years of related nursing experience required; five years preferred. Experience includes but not limited to case management/discharge planning/utilization management/denial management/medical necessity review in one of the following settings: acute care, home care, long term care, physician office, or insurance plan. Appropriate Professional certification required within 3 years of hire per Clinical Care Management Certification Guidelines. Clinical competence and critical thinking in disease management and case management principles. Must possess excellent interpersonal communication and negotiation skills, problem-solving skills, strong organizational and time management skills, and the ability to work independently and as a member of the care team.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

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