Manager, US Commercial Contract Operations

Moderna Therapeutics; West Windsor (NJ); Hybrid; USD 109,000 - 175,000; Full time

Benefits offered by this job

Competitive healthcare

Well-being programs

Family planning benefits

Generous Paid time off

Savings & investments

Location-specific perks

Job summary

Moderna Therapeutics is seeking a Manager, Market Access Contract Operations to lead contract implementation, pricing, and payments across systems. You will drive process improvements, oversee outsourced services, and partner with internal teams and external wholesalers to ensure timely settlements and accurate data.

The role emphasizes SOX controls, governance, and scalable procedures; a 70/30 in-office work model supports collaboration and mentorship in a fast‑growing environment.

Qualifications

• Bachelor’s degree in business, healthcare, or related field.
• 5+ years in contract management, pricing, or Market Access in pharma/healthcare.

Responsibilities

• Implement and maintain contracts and pricing terms across systems.
• Ensure accurate and timely payments for chargebacks and rebates; resolve disputes with partners.
• Coordinate with internal teams and external partners for smooth workflow and governance.
• Develop and report operational metrics and dashboards; monitor timeliness, backlog, data quality, and outcomes.
• Ensure SOX controls are met and support audits and compliance initiatives.
• Drive continuous improvement of contracting processes and operational efficiency.

Skills

Contract mgmt

Pricing knowledge

SOX compliance

Data analysis

Leadership

Cross-functional collaboration

AI tools

Education

Bachelor’s degree

Tools

Model N

Excel

Dashboard tools

Job description

The Role

Moderna is looking for a strong candidate to support the Contract Operations Team. This role will play a key part in ensuring accurate and timely implementation of Market Access contracts and payments while leading improvements to processes and collaboration across teams. The Manager, Market Access Contract Operations will work closely with Moderna’s US Commercial organization and external partners to manage contract-related activities. The ideal candidate will be detail-oriented, solutions-driven, and able to balance strategic thinking with operational excellence. This role requires adaptability to support a growing portfolio, a focus on compliance, and a commitment to achieving Moderna’s goals.

Here's What You'll Do

Responsibilities will vary and may include contract implementation and maintenance, pricing, customer eligibility and membership, chargebacks, and rebates.

The Manager will combine hands‑on execution with process oversight, cross‑functional coordination, and continuous improvement.

Own and directly execute implementation and maintenance activities within assigned areas, translating executed contract terms into accurate system setup and operational requirements.

Oversee accurate and timely payments for Chargebacks and Rebates within assigned areas and ensure effective resolution of any disputes in partnership with internal teams and external Wholesaler partners.

Manage outsourced Contract Operations services, where applicable, by holding service providers accountable for delivering high‑quality results and meeting company standards.

Design and perform quality‑assurance, reconciliation, and monitoring processes across internal systems and external partner data; investigate discrepancies, identify root causes, and drive resolution.

Build strong collaboration with internal teams (Commercial Operations, Finance, Digital, and Sales) and external partners (Wholesalers/Distributors and Contract Owners) to ensure smooth workflows and transparency.

Lead the creation and reporting of operational metrics and dashboards covering timeliness, backlog and aging, data quality, issue trends, payment activities, and service‑provider performance, as applicable, providing insights that drive better decisions and improve performance.

Ensure all SOX controls are met and documented, and provide support for audits and compliance initiatives.

Maintain scalable operating procedures, controls, workflow governance, logs, training materials, and business‑continuity practices for assigned Contract Operations activities.

Drive continuous improvement by streamlining contracting processes and enhancing operational efficiency to meet stakeholder needs.

Responsibly leverage AI‑enabled tools and automation to improve data validation, analysis, and operational efficiency, while applying appropriate human judgment and adhering to company policies and data governance requirements.

Here's What You'll Need (Minimum Qualifications)

Bachelor’s degree in business, healthcare, or a related field.

At least 5 years of experience in contract management, pricing, or Market Access in the pharmaceutical or healthcare industry.

Knowledge of contract administration or revenue management systems and processes relevant to the assigned area, such as Pricing, Customer Eligibility, Membership management, Chargebacks, or Rebates.

Model N experience preferred.

Experience managing operational processes and driving accountability for results across internal teams and external partners.

Here's What You'll Bring to the Table (Preferred Qualifications)

Expertise in Contract Operations: Strong understanding of U.S. pharmaceutical market dynamics, including pricing, reimbursement, and contracting.

Proficiency in interpreting and operationalizing executed contract terms to meet business needs.

Familiarity with SOX compliance and contract governance processes.

Data and Systems: Strong Excel, reporting, dashboard, and data‑analysis skills; experience with system enhancements, testing, automation, or AI tools is a plus.

Leadership and Collaboration Skills: Ability to lead cross‑functional teams and hold external partners accountable for outcomes.

Proven track record in driving process improvements and creating innovative solutions to operational challenges.

Experience building strong relationships across teams to align priorities and achieve goals.

Problem‑Solving and Communication: Strong problem‑solving skills, with the ability to anticipate challenges and develop effective solutions.

Excellent written and verbal communication skills, with the ability to explain complex topics clearly.

Confidence in negotiating and influencing outcomes with internal and external stakeholders.

A desire to make an impact as part of a high‑growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Our Working Model

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Pay & Benefits

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well‑being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year‑end shutdown
• Savings and investments to help you plan for the future
• Location‑specific perks and extras

The salary range for this role is $109,200.00 - $174,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.

The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world‑class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

At Moderna, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Equal Opportunities

Moderna is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow.

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodations

We're focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [e-mail].

Reasonable Accommodation Notice

Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform the company's personnel representative by calling 617-460-9346 or emailing [e-mail] if you need assistance completing any forms or to otherwise participate in the application process. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Our Mission and Vision

At Moderna we are pioneering the development of a new class of drugs made of messenger RNA (mRNA). This novel drug platform builds on the discovery that modified mRNA can direct the body’s cellular machinery to produce nearly any protein of interest, from native proteins to antibodies and other entirely novel protein constructs that can have therapeutic activity inside and outside of cells. We have a clear mission to propel the field of mRNA science forward and deliver new medicines to patients and a unique vision for how to achieve this mission.

Our Mission: To deliver on the promise of transformative messenger RNA (mRNA) science to bring new medicines to patients.

Our Vision: To unlock the potential of mRNA by establishing an ecosystem of teams and partners that will work together to develop the broadest possible array of drugs, across diverse therapeutic areas and routes of administration, for serious diseases that are not treatable today.

Third Party Staffing Agencies

Moderna does not accept unsolicited resumes from any source other than directly from candidates