Manager, Underwriting Support

IAT Insurance Group; Kansas City (MO); Hybrid; USD 80,800 - 127,900; Full time

Benefits offered by this job

Hybrid work environment

401(k) match

Profit sharing

Paid time off + holidays

Career development

Healthcare benefits

Training programs

Dress for Your Day

Job summary

IAT Insurance Group seeks a Manager, Underwriting Support to lead Operations staff for the Management Liability segment in a hybrid office setting (Mon–Wed in office; Thu–Fri optional remote) across select office locations including Kansas City, MO. The role focuses on strategic leadership, process improvement, workforce planning, and cross-functional alignment with underwriting and operations leadership.

It requires 5+ years in underwriting/insurance operations and 3+ years of people

Qualifications

• Associate’s degree required.
• 5+ years of underwriting or insurance operations experience.
• 3+ years of people management experience.
• Strategic mindset with hands-on operational expertise.
• Strong leadership and change management capabilities.
• Advanced analytical and problem-solving skills.
• Project and process management skills.
• Deep understanding of underwriting workflows and insurance systems.
• Excellent executive level communication and stakeholder management skills.
• Authorized to work in the United States; visa sponsorship not available.

Responsibilities

• Lead, mentor and develop account managers and supervisors.
• Oversee end-to-end underwriting support operations: new business set up, policy issuance, renewals and endorsements.
• Ensure consistent application of procedures, workflows and best practices.
• Manage volume fluctuations and resource allocation to support underwriting demand.
• Own quality management processes, including audits, remediation and reporting.
• Ensure regulatory compliance, internal controls and adherence to underwriting guidelines.
• Identify operational risks and implement mitigation strategies.
• Lead process optimization initiatives to improve efficiency, accuracy and customer experience.
• Partner with technology and underwriting teams on system upgrades, automation and data initiatives.
• Analyze KPIs and performance data to inform decisions and improvements.
• Serve as a key operational partner to underwriting leadership.
• Communicate performance, risks, and recommendations to senior leadership.
• Collaborate to support product growth and operational initiatives.
• Support budget planning, forecasting and vendor or outsourcing strategies as applicable.
• Optimize staffing models and leverage tools/automation to manage costs and scale operations.

Skills

Underwriting

Leadership

Strategic thinking

Analytical skills

Communication

Project management

Process improvement

Education

Associate's degree

Bachelor's degree

Job description

IAT Insurance Group has an immediate opening for a Manager, Underwriting Support to work out of one of the following IAT office locations:

• Scottsdale, Arizona
• Rolling Meadows, Illinois
• Kansas City, Missouri
• Omaha, Nebraska

This role is primarily responsible for the strategic and operational leadership for Operations staff supporting the Management Liability business segment. The role ensures scalable, efficient and high-quality underwriting support services while driving process improvement, workforce planning, and cross functional alignment with underwriting and operations leadership.

This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.

Responsibilities

• Leadership & Strategy: Lead, mentor and develop account managers and supervisors. Establish team goals, performance metrics and capacity plans aligned with business objectives. Drive a culture of accountability, quality and continuous improvement.
• Operational Excellence: Oversee end-to-end underwriting support operations new business set up, policy issuance, renewals and endorsements. Ensure consistent application of procedures, workflows and best practices. Manage volume fluctuations and resource allocation to support underwriting demand.
• Quality, Risk & Compliance: Own quality management processes, including audits, remediation and reporting. Ensure regulatory compliance, internal controls and adherence to underwriting guidelines. Identify operational risks and implement mitigation strategies.
• Process Improvement & Transformation: Lead process optimization initiatives to improve efficiency, accuracy and customer experience. Partner with technology and underwriting teams on system upgrades, automation and data initiatives. Analyze KPIs and performance data metric trends to inform decisions and improvements.
• Stakeholder Management: Serve as a key operational partner to underwriting leadership. Communicate performance, risks, and recommendations to senior leadership. Collaborate to support product growth and operational initiatives.
• Financial and Resource Management: Support budget planning, forecasting and vendor or outsourcing strategies as applicable. Optimize staffing models and leverage tools/automation to manage costs and scale operations.

Qualifications - Must Have

• Associate’s degree
• 5+ years of underwriting or insurance operations experience
• 3+ years of people management experience, managing supervisors or a large team
• Strategic mindset with hands‑on operational expertise
• Strong leadership and change management capabilities
• Advanced analytical and problem‑solving skills
• Project and process management skills
• Deep understanding of underwriting workflows and insurance systems
• Excellent executive level communication and stakeholder management skills
• Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the above requirements
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes

Preferred Qualifications

• Bachelor’s degree

Compensation

Please note, that the annual gross salary range associated with this posting is $80,800 – $127,900. This range represents the anticipated low and high end of the base salary for this position. Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit‑sharing opportunities, and more.

To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits

Benefits

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance‑based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug‑free workplace and participate in E‑Verify.