Manager Training & Standards Food and Beverage - Grand Canyon South Rim

XANTERRA TRAVEL COLLECTION; Chicago (IL); On-site; USD 44,647 - 54,568; Full time

Benefits offered by this job

On-site meals

Free on-site laundry facility

Free Grand Canyon National Park pass

Retail, Lodging and Travel discounts

Referral Bonus Program

Job summary

Xanterra Travel Collection at Grand Canyon South Rim is seeking a dedicated Food & Beverage Training & Standards Manager to lead hands-on training, ensure program compliance, and close skills gaps across all F&B outlets. The role focuses on delivering effective onboarding, ongoing coaching, and multi-format training aligned with company standards.

The position collaborates with L&D and F&B leadership, manages LMS records, and supports seasonal ramp-ups while maintaining

Qualifications

• Five or more years of F&B management experience.
• Demonstrated experience in food and beverage operations; front-of-house in high-volume settings preferred.
• Must hold or be able to obtain ServSafe Food Handler, ServSafe Manager, and TIPS Alcohol Awareness trainer certifications.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Experience with Learning Management Systems; ability to enter, track, and report training data.
• Strong written and verbal communication skills and organizational ability.

Responsibilities

• Provide active, side-by-side training to new hires and transfers across F&B outlets.
• Deliver training across in-person, side-by-side, and group formats for diverse learning styles.
• Administer orientation and position-specific training until staff reach standard proficiency.
• Coordinate compliance training (ServSafe, TIPS, etc.) and corporate programs.
• Track training completions in the LMS and ensure audit-ready records.
• Collaborate with L&D and outlet managers to align training with programs and schedules.
• Prepare training materials and onboarding logistics for peak season.

Skills

F&B management

F&B operations

Communication

Organizational skills

Project management

Flexibility

Education

ServSafe Food Handler

ServSafe Manager

TIPS Alcohol Awareness

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Tools

Learning Management Systems (LMS)

Absorb LMS

Job description

Overview

Live. Work. Explore. as a part of our Food & Beverage team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Food and Beverage Training & Standards Manager to Live. Work. Explore. at the south rim of the Grand Canyon!

Job Summary

The Manager, Training & Standards - Food and Beverage is an embedded training leader who works side-by-side with F&B team members, ensuring all F&B employees can confidently execute their roles before working independently and after established in the role, providing continuous and ongoing training for staff within F&B. This position sits within the Food and Beverage department and is responsible for the hands-on delivery and ongoing tracking of all training – from corporate programs to the site-specific knowledge, systems, and service standards unique to the location. This role monitors training completion, closes skills gaps in real-time, and ensures that every required program is documented, current, and compliant.

The Details

Position Type: Full-Time, Year-Round

Pay: $49,608 per year

Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Housing: This position is eligible for a 1-bedroom apartment. The rent would be $352 per month (includes utilities), plus a $352 housing deposit. The person is responsible for paying for their own Wi-Fi.

Why Grand Canyon South Rim?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim

• On-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

Core Responsibilities

• Provide active, side-by-side training support to new hires and transfer employees across F&B outlets during onboarding and throughout the season.
• Provide strong facilitation and coaching skills; comfortable working in live operational environments while training.
• Deliver training across multiple formats (in-person, side-by-side, group sessions) and adapt to a wide range of learning styles.
• Facilitate orientation and deliver position-specific training for all F&B roles (front-of-house servers, bussers, hosts, bartenders, cashiers, and support roles) until employees can perform independently to standard.
• Facilitate required compliance training (e.g., ServSafe Food Safety, ServSafe Manager, TIPS Alcohol Awareness, Cash Handling) and corporate programs such as Workplace Essentials and Legendary Hospitality.
• Provide continuous and ongoing training to all staff within Food & Beverage.
• Co-facilitate property-wide New Employee Orientation and deliver refresher or corrective training, or other training as needed.
• Track all training completions in the Learning Management System (LMS), ensuring records are accurate, timely, and audit-ready.
• Monitor compliance training expiration dates and proactively schedule renewals to prevent lapses in required certifications.
• Conduct regular audits of training records across F&B outlets, ensuring corporate-mandated timelines and completion requirements are met for every employee.
• Follow up with new hires and supervisors to confirm successful onboarding and skills transfer.
• Work closely with the L&D Manager, F&B Director, Culinary Director, and outlet managers to align training with company-wide programs, priorities, and schedules.
• Participate in pre-season planning to prepare training materials and onboarding logistics for major arrival periods and follow all Company and departmental safety and operational policies.

Location-Specific Responsibilities

• Ensure all GCSR-specific F&B standards – including menu knowledge, outlet procedures, POS system operation, allergen protocols, and service sequences – are embedded into training and can be demonstrated by new team members.
• Partner with F&B leadership and subject matter experts to keep training content current, accurate, and reflective of how work is actually done at each outlet, developing job aids and reference materials in partnership with L&D.
• Identify gaps between how work is trained and how it is executed at GCSR outlets, surfacing those gaps to F&B leadership with recommended solutions.
• This position will have a strong dotted line reporting relationship to the Manager, Learning & Development.

Qualifications

Required Qualifications

• Five or more years of F&B management experience.
• Demonstrated experience in food and beverage operations; front-of-house experience in a high-volume setting strongly preferred.
• Must hold or have the ability to obtain ServSafe Food Handler, ServSafe Manager, and TIPS Alcohol Awareness trainer certifications.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Experience with Learning Management Systems; ability to accurately enter, track, and report training data.
• Strong written and verbal communication skills and organizational ability.
• Ability to work independently, manage competing priorities, follow through, initiate projects, and meet deadlines.
• Valid driver’s license (or ability to obtain Arizona driver’s license); compliance with company Driver Safety Program.
• Willingness to work holidays, weekends, and flexible shifts to meet training demand.

Preferred Qualifications

• Familiarity with F&B POS systems (e.g., Simphony) and inventory/ordering platforms.
• Experience with Absorb LMS or similar systems.
• Prior experience developing training materials, job aids, or position guides.
• Knowledge of Xanterra or similar large-scale hospitality operator standards.

Physical Requirements include

Frequently: Stand, walk, sit, handle, reach outward, lift/carry up to 10 lbs.

Occasionally: Reach above shoulders, climb, squat/kneel, bend, lift/carry up to 50 lbs., push/pull up to 40 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.