Manager Training & Compliance - BRTA

Keolis Commuter Services; Pittsfield (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

Keolis is seeking a Manager Training & Compliance role in the BRTA area to design, implement, and oversee training programs for transit operators and staff. You will ensure regulatory compliance, lead safety initiatives, and manage onboarding/certification processes within a dynamic, safety-focused environment.

The role requires TSI trainer certification, MA CDL Class B with endorsements, and prior progressive transit experience.

Qualifications

• Must be a certified Transportation Safety Institute (TSI) bus operator trainer.
• Must have MA CDL Class B with Passenger and Airbrakes endorsements.
• Must have at least 3 years progressive transit experience with class B vehicles in a fixed route transit system.
• Knowledgeable with DOT policies, OSHA, NIMS, EPA standards and ADA requirements.
• Experience developing and implementing safety program plans and procedures; conducting investigations, analyzing data, and identifying and recommending corrective action.
• Must maintain confidentiality and safeguarding of sensitive material.
• Conducting oral presentations, relaying technical information in understandable terms.
• Demonstrated ability to work effectively in a diverse workforce.

Responsibilities

• Design, implement, and evaluate comprehensive training programs for transit operators, maintenance personnel, and supervisory staff.
• Ensure all training meets regulatory requirements (FTA, DOT, state agencies) and organizational standards.
• Oversee onboarding, certification, and recertification programs.
• Lead monthly in service meetings and safety committee meetings.
• Monitor training effectiveness through assessments, audits, and performance metrics.
• Develop and track KPIs related to training effectiveness and compliance.
• Prepare reports and presentations for senior leadership and regulatory agencies.

Skills

TSI trainer

Adult education

Communication (oral/written)

Organizational & interpersonal skills

Microsoft Access

Excel

Word

Regulatory interpretation

Time management

Education

High school diploma

College degree preferred

Tools

Microsoft Access

Excel

Word

Job description

• Must be a certified Transportation Safety Institute (TSI) bus operator trainer
• Must Have MA CDL Class “B” Commercial Driver Licensew/Passenger and Airbrakes endorsements
• Must have at least 3 years’ progressive transit experience with commercial class “B” vehicles in a fixed route transit system
• Knowledgeable with DOT policies, OSHA, NIMS, EPAstandardsand ADA requirements
• Experience developing and implementing safety program plans and procedures; conducting investigations, analyzing data, andidentifyingand recommending corrective action
• Mustmaintainconfidentiality and safeguarding of sensitive material
• Conducting oral presentations, relaying technical information in understandable terms
• Demonstrated ability to work effectively in a diverse workforce

Skills:

• Possess a working knowledge of adult education principles and practices
• Possess the skills necessary to write and express oneself orally in a logical,comprehensive,and intelligent manner, as well as good organizational skills
• Possess the temperament necessary formaintainingamiable relations with various levels of company personnel
• Possess a working knowledge of Microsoft Access, Excel, and Word
• Ability to interpret and explain regulations to others
• Must have excellent communication skills (written and oral).
• Excellent time management skills withabilityto prioritize.

Key Accountabilities

Training & Development

• Design, implement, and evaluate comprehensive training programs for transit operators, maintenance personnel, and supervisory staff.
• Ensure all training meets regulatory requirements (e.g., FTA, DOT, state agencies) and organizational standards.
• Oversee onboarding, certification, and recertification programs.
• Lead monthly in service meetings.
• Lead safety committee meetings.
• Monitor training effectiveness through assessments, audits, and performance metrics.
• Lead initiatives to enhance workforce capability, safety awareness, and service quality.
• Provides backup student operator classroom instruction as required.
• Other duties as assigned

Compliance & Regulatory Oversight

• Ensure compliance with all applicable federal, state, and local transit regulations and safety standards.
• Interpret and communicate regulatory changes and implement required updates.
• Manage compliance programs, including audits, inspections, and reporting processes.

Safety & Risk Management

• Promote a strong safety culture across the organization.
• Partner with the Transportation and Maintenance Departments to identify risks and implement mitigation strategies.
• Analyze incidents, accidents, and performance data to identify trends and drive improvements.
• Support corrective action plans and continuous improvement initiatives.
• Manage a high-quality Drive Cam Program focused on continuous safety improvement, coaching and risk mitigation.
• Promote safety events, weekly campaigns, location postings, and annual safe operator awards.

Leadership & Team Management

• Lead, mentor, and develop a team of training and compliance professionals.
• Establish performance expectations and provide ongoing coaching and feedback.
• Collaborate with operations, HR, and safety teams to align training with operational goals.
• Manage budgets, vendor relationships, and external training providers.
• Develop and track key performance indicators (KPIs) related to training effectiveness and compliance.
• Prepare reports and presentations for senior leadership and regulatory agencies.
• Identify process improvement opportunities and implement best practices in training and compliance.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also becontingent upon completion of abackground check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life atKeolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we canbecome the safesttransportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities wherewe operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization:“Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Manager Training & Compliance - BRTA

Salary Range: $65,000 - $69,999

Knowledge and Experience

• High school diplomarequired; college degree preferred
• Must be a certified Transportation Safety Institute (TSI) bus operator trainer
• Must Have MA CDL Class “B” Commercial Driver Licensew/Passenger and Airbrakes endorsements
• Must have at least 3 years’ progressive transit experience with commercial class “B” vehicles in a fixed route transit system
• Knowledgeable with DOT policies, OSHA, NIMS, EPAstandardsand ADA requirements
• Experience developing and implementing safety program plans and procedures; conducting investigations, analyzing data, andidentifyingand recommending corrective action
• Mustmaintainconfidentiality and safeguarding of sensitive material
• Conducting oral presentations, relaying technical information in understandable terms
• Demonstrated ability to work effectively in a diverse workforce

Skills

• Possess a working knowledge of adult education principles and practices
• Possess the skills necessary to write and express oneself orally in a logical,comprehensive,and intelligent manner, as well as good organizational skills
• Possess the temperament necessary formaintainingamiable relations with various levels of company personnel
• Possess a working knowledge of Microsoft Access, Excel, and Word
• Ability to interpret and explain regulations to others
• Must have excellent communication skills (written and oral).
• Excellent time management skills withabilityto prioritize.

Key Accountabilities

Training & Development

• Design, implement, and evaluate comprehensive training programs for transit operators, maintenance personnel, and supervisory staff.
• Ensure all training meets regulatory requirements (e.g., FTA, DOT, state agencies) and organizational standards.
• Oversee onboarding, certification, and recertification programs.
• Lead monthly in service meetings.
• Lead safety committee meetings.
• Monitor training effectiveness through assessments, audits, and performance metrics.
• Lead initiatives to enhance workforce capability, safety awareness, and service quality.
• Provides backup student operator classroom instruction as required.
• Other duties as assigned

Compliance & Regulatory Oversight

• Ensure compliance with all applicable federal, state, and local transit regulations and safety standards.
• Interpret and communicate regulatory changes and implement required updates.
• Manage compliance programs, including audits, inspections, and reporting processes.
• Serve as the primary point of contact for regulatory agencies and external auditors.
• Maintain accurate records of training, certifications, and compliance documentation.

Safety & Risk Management

• Promote a strong safety culture across the organization.
• Partner with the Transportation and Maintenance Departments to identify risks and implement mitigation strategies.
• Analyze incidents, accidents, and performance data to identify trends and drive improvements.
• Support corrective action plans and continuous improvement initiatives.
• Manage a high-quality Drive Cam Program focused on continuous safety improvement, coaching and risk mitigation.
• Promote safety events, weekly campaigns, location postings, and annual safe operator awards.

Leadership & Team Management

• Lead, mentor, and develop a team of training and compliance professionals.
• Establish performance expectations and provide ongoing coaching and feedback.
• Collaborate with operations, HR, and safety teams to align training with operational goals.
• Manage budgets, vendor relationships, and external training providers.

Reporting & Continuous Improvement

• Develop and track key performance indicators (KPIs) related to training effectiveness and compliance.
• Prepare reports and presentations for senior leadership and regulatory agencies.
• Identify process improvement opportunities and implement best practices in training and compliance.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also becontingent upon completion of abackground check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life atKeolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we canbecome the safesttransportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities wherewe operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization:“Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.