Manager, Training and Implementation

Fairstead ESC LLC; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Fairstead ESC LLC in New York is seeking a Manager, Training & Implementation to develop, deploy, and enforce training programs across their property management portfolio. This role is crucial for ensuring staff performance and compliance with established policies.

The ideal candidate should have over 5 years of experience in training, exceptional instructional design skills, and a capability to lead software adoption and change management processes. The position offers a vibrant workplace culture advocating diversity and equal opportunity.

Qualifications

• Experience developing and delivering training for operational workforces.
• Experience leading software adoption and change management.
• Strong instructional design skills.

Responsibilities

• Design and improve training programs for property management staff.
• Lead training for new property management software.
• Translate new policies into training content.

Skills

Training program development

Software implementation

Data-driven insights

Instructional design

Communication

Organizational skills

Education

5+ years of experience in training and development

Tools

LMS platforms

e-learning authoring tools

Job description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long‑term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech‑forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data‑driven decision‑making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

The Manager, Training & Implementation is responsible for developing, deploying, and enforcing training programs and protocols across Fairstead’s property management portfolio. This role owns the creation of training materials, standard operating procedures, and the processes that define “the Fairstead Way” of doing things. The Manager leads implementation of new policies and technology platforms, builds accountability through clearly defined KPIs, and ensures property management staff at all levels are equipped to perform at a high standard. This position reports directly to the Senior Director of Strategic Innovation.

Responsibilities

Training Program Development

• Design, build, and continuously improve comprehensive training programs for onsite and corporate property management staff.
• Develop role‑specific learning paths for Community Managers, Maintenance Technicians, and Regional Managers.
• Create and maintain standardized training materials including manuals, SOPs, e‑learning modules, video tutorials, job aids, and quick‑reference guides.
• Ensure all curriculum reflects current policies, regulatory requirements, and Fairstead standards.
• Leverage AI‑powered tools to accelerate content development, personalize learning experiences, and identify training gaps through data‑driven insights.

Technology & Software Implementation

• Lead end‑user training for all new property management software, platforms, and technology tools including property management systems, CRM, maintenance platforms, and reporting dashboards.
• Partner with the Strategic Innovation team to assess readiness, plan rollouts, and drive change management for technology deployments.
• Serve as a subject‑matter expert and internal resource for adopted platforms; develop troubleshooting guides and escalation paths.
• Evaluate training effectiveness post‑implementation and iterate based on adoption data and staff feedback.

Policy Implementation & “The Fairstead Way”

• Translate new and updated company policies into actionable training content and rollout plans communicated clearly to all impacted staff.
• Define, document, and champion “the Fairstead Way”—the company’s standard operating philosophy, culture, and best practices across property operations.
• Conduct regular audits to assess adherence to established processes and identify gaps requiring retraining or updated materials.
• Collaborate cross‑functionally with Compliance, HR, Legal, and Operations to ensure policy training is accurate, timely, and complete.

KPI Development & Accountability

• Establish, track, and report on training KPIs including completion rates, assessment scores, time‑to‑proficiency, and post‑training performance improvements.
• Build reporting cadences to surface training outcomes to leadership and property management stakeholders.
• Enforce accountability for training completion across the portfolio; coordinate with Regional Managers on non‑compliance.
• Use performance data to continuously refine programs and demonstrate measurable ROI of training investments.

Facilitation & Delivery

• Facilitate live training sessions (in‑person and virtual) for new hire onboarding, software rollouts, and ongoing professional development.
• Support a train‑the‑trainer model, equipping Regional Managers and senior staff to deliver localized training.
• Manage an LMS or training platform; maintain records of completions, certifications, and remediation plans.

Requirements

• 5+ years of experience in training, learning & development, or organizational effectiveness
• Demonstrated experience developing and delivering training programs for distributed, operational workforces.
• Experience leading software and technology adoption and change management initiatives.
• Strong instructional design skills; proficiency with LMS platforms and e‑learning authoring tools
• Ability to build tracking systems, interpret training metrics, and present findings to leadership.
• Exceptional written and verbal communication; able to translate complex processes into clear, engaging materials.
• Highly organized, self‑directed, and capable of managing multiple rollouts simultaneously across a large portfolio.

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve.

Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.