Manager, Trade Operations

Mashreq; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Mashreq in New York is seeking a senior Trade Operations professional to manage the Trade Finance area of the branch, ensuring efficient processing of transactions within established turnaround times and aligning with US regulatory requirements.

The role involves liaising with the Dubai team, guiding on new products and transactions, and ensuring strict adherence to BSA/AML, OFAC, Anti-Boycott, BIS and GLBA rules, while serving as a back-up for the Head of Trade Operations.

Qualifications

• Strong verbal and written communication skills.
• Thorough understanding of financial markets, instruments, and trading processes.
• Wide knowledge of statutory and regulatory requirements in banking and related areas.
• Experience across Treasury, Credit, General Banking and related functions.
• Problem-solving mindset with control awareness.

Responsibilities

• Manage Trade Finance area of the Branch, ensuring efficient processing of transactions within turnaround times.
• Liaise with FTC- NY Team in Dubai and provide guidance to ensure TF transactions/loans are handled on time and without customer complaints.
• Liaise with FI-Sales Dept for expert opinion on new products/transactions.
• Ensure adherence to BSA/AML, OFAC, Anti-Boycott, BIS, GLBA and other US regulations.
• Act as a backup for Head of Trade Operations in their absence.

Skills

Verbal & written communication

Financial markets understanding

Regulatory knowledge

Education

Bachelor's degree

Job description

• Manage Trade Finance Area of the Branch, ensuring processing of transactions efficiently and within established turnaround time.
• Liaise with FTC- NY Team in Dubai and provide guidance /instructions where needed to ensure that TF transactions / loans are handled within established time frames, without any complaint from the customers
• Liaise with FI-Sales Dept and provide expert opinion/advise on new products/ transactions
• Ensure implementation of laid down guidelines, documented policies and procedures and U.S. regulations especially BSA/ AML, OFAC, Anti-Boycott, BIS, GLBA and all the other US regulations.
• Act as a backup for the Head of Trade Operations in managing the operations of the Branch in their absence.

Key result Areas

• Ensure that the guidelines of Bank Secrecy Act (BSA)/ AML, OFAC/Anti-Boycott /BIS/GLBA
• and/other US regulations are strictly complied with.
• Ensure systematic work distribution for optimum load sharing and productivity.
• Manage and process work to meet quality standards and compliance with requirements of ICC
• publications/SOP/OPM/APPM/ US regulations.
• Coordinate with OPS, MGN to ensure service quality and productivity standards.
• Interact with OPS, MGN and business groups to resolve customers/transactions’ issues and ensures mooth flow of daily work.
• Review & update Standard Operating procedure (in coordination with Head of Operations, whatever required) to simplify workflows and to ensure that they are workable (practicable), standardized, cost effective and cover bank risks adequately.
• Analyze SDS MIS received from Operations Division (NY Team) at MGN to ensure that they are
• meeting SDS and are in compliance with SLA.
• Coordinate with Operations Division (NY Team) at MGN ensuring that Complaint Resolution
• System and culture is set up, responding to inquiries and attending/resolving complaints thus maximizing customer satisfaction.
• Analyze Errors/ Complaints/ Inquiries MIS received from Operations Division (NY Team) MGN to
• determine root cause of problems and recommend controls needed to fix the gaps in order to maximize productivity and customer satisfaction.
• Prepare and ensure implementation of staff training plan to develop their skills and competence in order to perform assigned tasks accurately as well as efficiently and facilitate their career growth.
• Actively participate in all AML committee meetings providing meaningful recommendations/
• feedback on all issues discussed therein.
• Participate in evaluation and testing of new system (s) and/or enhancements of existing systems, ensuring that all Trade NY products and processes are covered and identify any gaps/workarounds required.

Knowledge, Skills and Experience

• Min Bachelor’s degree with 10 to 12 years’ experience in Trade Operations with experience on customer queries / complaints related to correspondent banking and/or Trade Finance / Cross border payments.
• Strong understanding of financial markets, instruments, and trading processes.
• Thorough knowledge of statutory and regulatory requirements in the concerned operational area and applicability thereof, necessary to ensure low risk audit rating.
• Wide based knowledge of other areas of banking viz. Treasury operations, Credit, General Banking etc.
• Solution provider who caters to both the business groups and customer service requirements while maintaining adequate levels of control.
• Very effective verbal and written communications skills.