Manager, Third-Party Delivery

BuzzCo; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

BuzzCo is seeking a Manager, Third-Party Delivery to extend our menu through DSPs and catering partnerships. You’ll manage menus, pricing, hours, and availability across off-premise channels, while leading feature rollouts and data-driven improvements.

Ideal candidates have 3–5 years in digital marketplaces, strong analytical skills, and the ability to collaborate across marketing, operations, and Shops to deliver a great guest experience.

Qualifications

• Bachelor’s degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.
• 3–5 years of experience managing digital marketplaces, delivery platforms, or catering channels.
• Strong understanding of DSP ecosystems, catering marketplaces (e.g., EZ Cater), and digital ordering tools.
• Analytical and detail-oriented, with the ability to convert data into insights and action.
• Excellent communication skills and experience managing cross-functional and external relationships.

Responsibilities

• Champion Our Marketplace & Catering Presence: primary DSPs and catering providers.
• Maintain menus, pricing, hours, and availability across off-premise channels.
• Lead testing and rollout of new platform features and partnerships.
• Analyze sales and operational data across delivery platforms to identify growth opportunities.
• Build forecasting tools and dashboards for large catering occasions and seasonal peaks.
• Partner with Operations to ensure efficient prep, handoffs, and packaging.
• Develop training materials to improve speed, accuracy, hospitality.
• Troubleshoot DSP and catering issues with Shops and partners.
• Collaborate with Marketing on platform promotions and campaigns.
• Enhance digital merchandising with photography, descriptions, and menu storytelling.
• Work with Menu Innovation to grow catering items.
• Evaluate emerging delivery tech and marketplace trends.
• Support negotiations and long-term strategy with providers.
• Lead cross-functional projects to improve digital guest journey.

Skills

Digital marketplaces

Delivery platforms

Catering channels

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree or relevant experience

Tools

EZ Cater

DSP APIs

Job description

The Manager, Third-Party Delivery plays a key role in extending our menu to guests wherever they are—whether that’s through DoorDash, Uber Eats, Grubhub, EZ Cater, or other catering and delivery partners.

This role leads all third-party marketplace and catering platforms, ensuring our client's brand is well-represented, easy to order from, and delivering consistently great food and service. You’ll collaborate across teams to blend operational excellence, digital expertise, and guest-centric thinking

Responsibilities

Champion Our Marketplace & Catering Presence

• Serve as our client’s primary point of contact for DSPs and catering providers—including DoorDash, Uber Eats, Grubhub, EZ Cater, and others.
• Maintain accurate menus, pricing, hours, and availability across all off-premise channels—from single-sandwich orders to large catering deliveries.
• Lead testing and rollout of new platform features, integrations, and partnerships, ensuring our client remains competitive and accessible in the digital marketplace.

Drive Performance with Heart and Data

• Analyze sales and operational data across delivery and catering platforms to uncover opportunities for growth and improved guest experience. Monitor KPIs such as order accuracy, prep times, delivery quality, ratings, and catering fulfillment performance.
• Build forecasting tools and dashboards that help support operational readiness, especially for large catering occasions and seasonal peaks.

Support Operational Excellence Across Shops

• Partner with Operations to strengthen execution for delivery and catering—ensuring Shops are set up for success with clear prep processes, handoff standards, and packaging guidelines.
• Develop and support training materials to help teams deliver speed, accuracy, hospitality, and the signature experience for all order types.
• Troubleshoot issues across DSPs and catering providers and collaborate with Shops and platform partners to resolve them quickly.
• Work with Marketing to develop engaging platform promotions, boosts, and campaigns tailored to both delivery and catering audiences.
• Enhance digital merchandising through compelling photography, descriptions, menu storytelling, and catering-specific positioning that showcases the client as the go-to choice for groups.
• Partner with the Menu Innovation team to grow off-premise and catering-specific menu opportunities, bundles, and seasonal items.

Innovate & Build for the Future

• Evaluate emerging delivery and catering technologies, virtual brands, and marketplace trends to keep our client ahead of guest expectations.
• Support negotiations and long-term strategy development with delivery and catering providers.
• Lead cross-functional projects that enhance the digital guest journey and strengthen operational efficiency across off-premise channels.

Responsibilities

• Bachelor’s degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.
• 3–5 years of experience managing digital marketplaces, delivery platforms, or catering
• channels.Strong understanding of DSP ecosystems, catering marketplaces (e.g., EZ Cater), and digital ordering tools.
• Analytical and detail-oriented, with the ability to convert data into insights and action.
• Excellent communication skills and experience managing cross-functional and external relationships.

Tip the Scales

• Experience with POS integrations, DSP APIs, or catering platform technology.
• Background in multi-unit restaurant operations or franchise environments.
• Knowledge of digital merchandising and menu strategy for both delivery and catering.