Manager, Technology Transportation & Carrier Strategy

Computacenter AG & Co. oHG; Northern (KY); On-site; USD 95,000 - 130,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Group Transport Relationship Manager within Technology Sourcing, reporting to the LTS leadership.

The role manages our 3rd party logistics partners across North American Technology Sourcing, including contract negotiations, program management and escalation. You will lead relationships with carriers, drive delivery improvements, engage with LTS Leadership, Sales, Legal, GIS and Finance, and align with business strategy through cross-functional

Qualifications

• Experience managing 3rd party logistics relationships and escalations.
• Experience in contracts, tenders and renewals for carrier services.
• Strong business acumen and industry knowledge.
• Ability to work across different countries and cultures.
• Fluent in English; French or German is a plus.

Responsibilities

• Provide leadership and strategic management of 3rd party logistics partners.
• Take ownership of contract renewals, negotiations and queries for the Group.
• Provide effective leadership to drive change, innovation and efficiency.
• Deliver business-focused projects, including onboarding of new carriers and services.
• Act as a point of escalation for delivery and performance issues.
• Contribute to business strategy and establish divisional objectives.
• Guide on major or complex issues and campaigns.
• Establish productive executive-level relationships to maintain customer relations.
• Coordinate with stakeholders to ensure smooth end-to-end processes.
• Manage cost and quality with regular reviews.

Skills

Strategic thinking

Contract negotiations

Leadership

Cross-cultural

English fluency

Relationship management

Job description

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About the role

The role is that of Group Transport Relationship Manager within Technology Sourcing. It reports directly to the Logistics and Technical Services (LTS) and forms part of the LTS senior management team.

The purpose of the role is to manage our 3rd party logistics partners across our North American Technology Sourcing business. This includes contract negotiations and management; managing or overseeing related projects and programs; contributing to business strategy; and acting as a point of escalation.

The successful candidate will be responsible for the relationship with our carriers and for maintaining and improving delivery services to our customers. Key internal stakeholders include LTS Leadership Managers, Sales Leaders and Partner Management, Legal, GIS and Finance.

What you'll be doing

• Provide leadership and strategic management of our 3rd party logistics partners
• Take ownership of contract renewals, negotiations and queries for the Group
• Provide effective leadership to drive change, innovation and efficiency
• Take accountability for the delivery of business focused projects/deliverables, including implementation of new carriers and services
• Act as a point of escalation
• Contribute to business strategy, prioritize projects and objectives accordingly, and establish divisional objectives
• Provide guidance on major or complex issues/campaigns
• Establish productive relationships and networks at Executive level to build and maintain customer relationships
• Establish close coordination and cooperation with key stakeholders and relevant business areas to ensure the smooth running of the overall process
• Cost & quality management including regular reviews

What you have

• Legally eligible to work in the United States
• Experience of working with the logistics sector, at senior level, with a track record of managing business critical partnerships [3+ years]
• Experience in managing contracts, including tenders and negotiations
• Business acumen and extensive industry knowledge
• Strategic thinking and problem-solving skills
• Ability to work across different countries and cultures
• Experience in escalation management
• Team-oriented thinking and working
• High self-motivation, sustainability, and implementation strength
• Must be fluent in English. French or German language skills will be beneficial

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us