Manager, Technology Product Management

ITSMF; Fort Worth (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Other great benefits

Job summary

American Airlines is seeking a Manager, Technology Product Management for the Contract Deal Management (CDM) portfolio. You will define the product roadmap, partner with Global Sales and IT, and drive modernization across contract lifecycle applications.

You will lead a team of product owners and engineers to deliver scalable, secure solutions that align with corporate objectives. You will collaborate with Sales IT, UX, Legal, and Procurement, translating business goals into tangible

Qualifications

• Bachelor’s degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experience.
• Master’s degree in related field with 5+ years of experience in Product Delivery.
• Experience with airline strategy and technology.
• Experience with product strategy and development.
• Prior experience as Product Owner and/or Product Manager desired.
• Relevant certifications in Product Management/Product Delivery field

Responsibilities

• Lead and mentor a team of Product Owners and professionals to support growth.
• Define and prioritize product objectives and roadmaps for CDM platforms.
• Collaborate with Global Sales, Sales IT, Data Engineering, and external vendors to deliver solutions.
• Oversee contract deal modeling and lifecycle management tooling and processes.
• Drive modernization, platform consolidation, and AI-enabled capabilities across CDM.
• Communicate OKRs, risks, and progress to leadership and stakeholders.
• Balance competing priorities and influence cross-functional decision-making.
• Ensure scalable, secure solutions aligning with corporate objectives.

Skills

Product Management

Leadership

Stakeholder Management

Agile / Lean

Communication

Education

Bachelor's degree in related field

Master's degree in related field

Job description

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Manager, Technology Product Management, plays a critical leadership role within the Global Sales organization, responsible for defining and executing the product strategy for Contract Deal Management (CDM). This role leads the modernization of the technology ecosystem that supports corporate and agency deal modeling, contracting, and implementation, enabling faster speed to market, improved customer experiences, and scalable business operations.

You will partner closely with Global Sales, Sales IT, Data Engineering, Procurement, Programs Strategy, other Commercial teams, and external vendors to deliver innovative solutions that simplify complex processes, improve data quality, and drive business outcomes across the corporate and agency contracting lifecycle.

In this role, you will:

• Execute the product roadmap for CDM platforms and capabilities, aligning investments with corporate and agency sales objectives and technology strategies.
• Lead modernization initiatives, including replacement of legacy systems, platform consolidation, workflow automation, and AI-enabled capabilities.
• Oversee technology solutions supporting contract deal modeling, contract lifecycle management, contract execution, amendments, and implementation.
• Drive optimization of platforms such as Conga CLM, Anaplan integrations, CRM solutions, and supporting contract and deal management applications.
• Lead end-to-end product lifecycle management from discovery and requirements gathering through implementation, adoption, and ongoing optimization and enhancement.
• Define business requirements, user stories, acceptance criteria, and success metrics for product initiatives.
• Partner with Sales IT, architects, and engineering teams to deliver scalable and secure solutions.
• Manage product backlogs and prioritize work across multiple initiatives and releases.
• Serve as the primary technology product leader for CDM capabilities across Global Sales.
• Build strong relationships with sales leaders, deal consultants, implementation consultants, technology partners, and executive stakeholders.
• Communicate product strategy, roadmap progress, risks, and opportunities to leadership.
• Balance competing priorities and influence decision-making across cross-functional teams.
• Hire, develop, and lead a high-performing team of product owners, analysts, and subject matter experts.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead, mentor and coach a team of Product Owners (direct reports) and support professional growth and career development.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Understands and supports resolutions to customer problems, needs, challenges, and opportunities for the product.
• Determines product objectives and key results that align to Product Strategy.
• Influences and collaborate with various stakeholders on the Product Strategy to deliver on CDM’s objectives.
• Presents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peers.
• Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals.
• Evaluate technology partner and or solution to modernize CDM technology stack that supports American's long-term objectives in corporate and agency contracting and dealing strategy.
• Collaborates with various internal team members such as Global Sales, Revenue Management, Program Strategy, UX, Technology, Legal, Procurement, etc. and external vendors.
• Communicates regularly on OKRs, desired metrics, and areas requiring leadership’s attention.
• Practices agility in discovering and delivering value continuously.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experience
• Experience working in a product model that promotes better customer experience

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in related field with 5+ years of experience in Product Delivery
• Experience with airline strategy and technology
• Experience with product strategy and development
• Prior experience as Product Owner and/or Product Manager desired

Skills, Licenses & Certifications

• Relevant certifications in Product Management/Product Delivery field
• Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.
• Demonstrated ability to perform both independently and as a leader, handle multiple assignments, and respond to changing priorities
• Excellent verbal and written communication skills
• Believes in and promotes the American Airlines five leadership attributes: caring, collaboration, development, results, future

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.