Manager, Technology Enablement & Portfolio Management

CVS Health; Woonsocket (RI); On-site; USD 66,000 - 146,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Paid time off

Job summary

CVS Health in Woonsocket, RI is seeking a Manager on the Pharmacy Services Technology Enablement team to shape and deliver technology-enabled solutions that improve patient outcomes and drive operational efficiency. You will partner with business, product, analytics, and IT teams to define strategic roadmaps and execute innovative solutions across a diverse portfolio.

The role requires leading cross-functional teams, developing product requirements, and delivering measurable business impact

Qualifications

• 5+ years of experience in pharmacy operations, pharmacy technology, product management, project management, business analysis, or a related healthcare field.
• Strong understanding of retail, mail order, specialty, or pharmacy benefit management (PBM) workflows and the operational processes that support patient care and medication adherence.
• Experience working with CVS Pharmacy, Caremark, Specialty, or related pharmacy technology platforms and systems.
• Proven ability to lead end-to-end technology initiatives by translating business needs into scalable solutions, managing project lifecycles from requirements gathering through implementation and post-launch support, and developing associated business documentation, process flows, training materials, and executive presentations.

Responsibilities

• Lead and support the development of innovative pharmacy programs, products, and technology-enabled automation services by partnering across business and IT organizations to define requirements, develop implementation strategies, and establish success metrics.
• Drive the end-to-end Product Development Lifecycle, from opportunity identification and patient journey mapping through solution design, development, testing, launch, and continuous enhancements.
• Manage multiple initiatives across varying stages of maturity, balancing strategic priorities, execution timelines, dependencies, and stakeholder expectations.
• Oversee the Campaign Manager platform for Health Services outreaches, partnering with product and field stakeholders to set/adjust configurations, onboard new campaign use cases, scale existing campaign use cases, track/monitor backend data throughput, and ideate solutions for automation opportunities.

Skills

Pharmacy operations

Pharmacy technology

Product management

Project management

Business analysis

Healthcare

Education

Bachelor's degree

Tools

Excel

Databases

Presentation software

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

As a Manager on the Pharmacy Services Technology Enablement team, you will play a critical role in shaping and delivering technology-enabled solutions that improve patient outcomes, drive operational efficiency, and create enterprise value. This role partners closely with business, product, analytics, and IT teams to identify opportunities, define strategic roadmaps, and execute innovative solutions across a diverse portfolio of pharmacy services initiatives. You will have the opportunity to work with a variety of cross-functional teams to engage and deliver results in a matrixed organization. We're excited about this work - so we look forward to working with somebody who shares our passion and enthusiasm!

The Pharmacy Services Technology Enablement team supports a broad spectrum of capabilities, including analytics and reporting, campaign technology platforms, patient communication capabilities, portfolio management, and end-to-end technology delivery. As a leader within the team, you will guide initiatives from concept through implementation, ensuring successful execution, stakeholder alignment, and measurable business outcomes.

In this role, you will:

• Lead and support the development of innovative pharmacy programs, products, and technology-enabled automation services by partnering across business and IT organizations to define requirements, develop implementation strategies, and establish success metrics.
• Drive the end-to-end Product Development Lifecycle, from opportunity identification and patient journey mapping through solution design, development, testing, launch, and continuous enhancements.
• Manage multiple initiatives across varying stages of maturity, balancing strategic priorities, execution timelines, dependencies, and stakeholder expectations.
• Oversee the Campaign Manager platform for Health Services outreaches, partnering with product and field stakeholders to set/adjust configurations, onboard new campaign use cases, scale existing campaign use cases, track/monitor backend data throughput, and ideate solutions for automation opportunities.
• Collaborate cross-functionally with product, operations, analytics, architecture, engineering, and business partners to design scalable solutions, resolve issues, and ensure successful delivery of business objectives.
• Define, track, and communicate product performance metrics, KPIs, and reporting requirements to measure success and identify opportunities for optimization.
• Support the ownership and evolution of key technology platforms and capabilities, including campaign management, patient engagement solutions, reporting tools, and broader pharmacy technology enablement initiatives.
• Create and maintain product documentation, release management artifacts, training materials, and stakeholder communications to support successful adoption and operational readiness.
• Contribute to product roadmap development by evaluating market trends, competitive intelligence, emerging AI technologies, and enterprise priorities to identify opportunities for innovation and growth.
• Develop a "story" and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team
• Foster an enterprise mindset by collaborating across teams and business units to deliver seamless patient experiences, improve health outcomes, and support CVS Health's broader strategic priorities.

Required Qualifications

• 5+ years of experience in pharmacy operations, pharmacy technology, product management, project management, business analysis, or a related healthcare field
• Strong understanding of retail, mail order, specialty, or pharmacy benefit management (PBM) workflows and the operational processes that support patient care and medication adherence
• Experience working with CVS Pharmacy, Caremark, Specialty, or related pharmacy technology platforms and systems
• Proven ability to lead end-to-end technology initiatives by translating business needs into scalable solutions, managing project lifecycles from requirements gathering through implementation and post-launch support, and developing associated business documentation, process flows, training materials, and executive presentations.
• Travel: Ability and flexibility to travel up to 10% if not located near Woonsocket, RI

Preferred Qualifications

• Experience developing patient interventions to drive better outcomes
• Experience leading cross-functional projects and product development initiatives, managing priorities, stakeholders, and delivery from concept through implementation.
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify opportunities, diagnose business challenges, develop complex models, and leverage data to drive strategic decision-making and measurable outcomes.
• Advanced proficiency with business and analytical tools, including Excel, databases, and presentation software, with the ability to translate data into compelling business cases, insights, and executive-level recommendations.
• High energy and works with sense of urgency to deliver results
• Advanced degree (e.g., MBA, PharmD, Healthcare Management)

Education

Bachelor's degree is required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.