Manager, Technical Services

Krispy Kreme; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Employee discount

401K plan

PTO and dream days

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme in Charlotte, NC, seeks a Technical Services Manager to lead the Equipment Maintenance team across company shops, franchise partners, and overseas locations. You will manage technicians and vendors, prioritize maintenance, and oversee the Preventative Maintenance Program and parts service.

The ideal candidate has an Associate's degree or equivalent, 5+ years in maintenance management, and the ability to travel up to 50%.

Qualifications

• Associates Degree or equivalent work experience.
• 5+ years’ experience in maintenance management.
• Ability to travel within organization up to 50% of time.
• Strong understanding of Automation, Electrical, Mechanical and manufacturing.
• Able to read and understand OSHA, ANSI, and NFPA regulations.
• Demonstrated leadership skills.
• Impeccable verbal and written communication skills.
• Excellent project management skills.
• Any equivalent combination of education and experience.
• Strong verbal and written communication and presentation skills.
• Excellent organizational and time management skills. Effectively manages multiple priorities and workflow.
• Ability to influence others and interact with all levels of the organization.
• Organized and attention-to-detail approach, including strong analytical and tactical execution.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Comfortable working in a fast paced, high energy environment with an aptitude for working independently
• Great attention to detail
• Ability to work under pressure in a demanding environment

Responsibilities

• Lead the Equipment Maintenance team and select 3rd party vendors to ensure proper operation of doughnut production equipment in company shops, franchises and overseas locations.
• Prioritize maintenance, schedule technicians, oversee the Preventative Maintenance Program and the Customer Service / Parts request department.
• Manage equipment installations, budget Capex and R&M spend and ensure compliance with safety regulations.
• Coordinate with Division District Managers and Directors to align maintenance strategy with business goals.
• Oversee fleet management for assigned vehicles and monitor equipment audits.
• Lead quarterly PM reviews, manage service contracts, and onboards new vendors for equipment repairs.
• Supervise the Field Services Coordinator to track service-related expenses and ensure timely work orders.

Skills

Leadership

Vendor management

Maintenance scheduling

Project management

Communication

Regulatory reading

Analytical thinking

Time management

Influence others

Detail-oriented

Education

Associates Degree or equivalent

Job description

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Doughnuts are a beloved treat worldwide and we operate in more than 30 countries. We consistently deliver double digit revenue growth as we continue to expand. We believe our success is due to our awesome doughnuts and our ability to provide them fresh every day to 12,000 locations worldwide.

Our Technical Services Manager is responsible for leading the Krispy Kreme Equipment Maintenance team, and select 3rd Party Vendors, to ensure proper operation of all doughnut making equipment in Company owned shops, select Franchise partners and Krispy Kreme shops overseas. This individual is responsible for managing the team of in-house technicians and external vendors who maintain and repair mechanical, electrical, plumbing, and HVAC systems on the doughnut production line, and support equipment, to ensure optimal operating results. The Manager is responsible for prioritizing maintenance, scheduling technicians to service equipment and make repairs, oversee the Preventative Maintenance Program, and lead the Customer Service / Parts request department. The successful candidate will oversee the Companies doughnut production equipment operations, manage staff, equipment installations and moves, budget for Capex and R&M spend for all shops, all while remaining in compliance with local, state and federal regulations.

A TASTE OF WHAT YOU WILL BE DOING:

• Company capital forecasting, management, and execution of plan.
• Company R&M forecasting, management, and execution of plan.
• Manages scheduling of technicians and external vendors.
• Lead Preventative Maintenance Program.
• Lead strategic initiative to ensure no service breakage.
• Works collaboratively with Division District Managers and Directors.
• Leads planning and execution of equipment installations.
• Solicits, qualifies, and onboards new vendors for equipment related repairs.
• Leads Quarterly review for PM completion, breakdown rate, new line installations, and manpower allocations.
• Manages equipment audits.
• Owns Fleet Management for assigned vehicles.
• Ensure compliance with all safety and security protocols.
• Works in conjunction with Field Services Coordianator to manage the Corrigo Database to ensure equipment. related work orders are completed in a timely manner.
• Manages the Field Services Coordinator to ensure all expenses related to service and repair calls are captured in the database.
• Oversees the removal and disposal of retired equipment.
• Monitors overtime of hourly associates.
• Works directly with the Equipment Manufacturing team.
• Other assigned duties as needed.

YOUR RECIPE FOR SUCCESS:

• Associates Degree or equivalent work experience
• 5+ years’ experience in maintenance management
• Ability to travel within organization up to 50% of time
• Strong understanding of Automation, Electrical, Mechanical and manufacturing
• Able to read and understand OSHA, ANSI, and NFPA regulations.
• Demonstrated leadership skills
• Impeccable verbal and written communication skills
• Excellent project management skills
• Any equivalent combination of education and experience
• Strong verbal and written communication and presentation skills.
• Excellent organizational and time management skills. Effectively manages multiple priorities and workflow.
• Ability to influence others and interact with all levels of the organization.
• Organized and attention-to-detail approach, including strong analytical and tactical execution.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Comfortable working in a fast paced, high energy environment with an aptitude for working independently
• Great attention to detail
• Ability to work under pressure in a demanding environment
• The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO and “dream” days
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme:

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its