Manager, Technical Production

ASM Global-AEG Management Brooklyn LLC.; United States; On-site; USD 97,000 - 102,000; Full time

Job summary

Barclays Center is seeking a Manager of Technical Production to lead live-event technical presentation. The role focuses on ensuring event-ready systems, LED and IPTV workflows, and reliable content delivery in a fast-paced entertainment venue.

You will coordinate with Creative Production, Broadcast Engineering, Partnerships, Marketing, and Game Presentation, owning system readiness, troubleshooting, and post-event reviews to improve reliability and execution.

Qualifications

• Bachelor’s degree in Sports or Recreation Management or related field is required.
• At least 3 years of hands-on experience in technical production, venue A/V, LED operations, or live-event presentation.
• Experience operating LED, show-control systems, and content loading/playback workflows.

Responsibilities

• Configure and operate LED displays, IPTV endpoints, digital signage, and control room interfaces.
• Load, schedule, and organize assets across LED, IPTV, and playback platforms.
• Build playlists, event scripts, and display zones; verify versions, destinations, and timing.
• Perform pre-event inspections, rehearsals, and playback tests to ensure content accuracy and readiness.
• Diagnose problems with media files, players, controllers, and network infrastructure; escalate as needed.

Skills

LED operations

Show control systems

Team leadership

Troubleshooting

Documentation

Education

Bachelor's degree in Sports or Recreation Management or related

Tools

Daktronics

Ross

ANC

Adobe Creative Cloud

Job description

Position Title: Manager, Technical Production Department: Facilities Presentation Reports to: Director, Creative Production Work Location: On-site Position FLSA Status: Full-Time Salaried Union Code: Non-Union Minimum Salary: $96,800 Maximum Salary: $102,100

Join Our Team at Barclays Center! Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! Our focus is YOU! At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect. If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime! Our Company Values We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values.

Key Attributes for Success

To excel in this role, candidates should bring a strong combination of technical expertise, teamwork, adaptability, clear communication, operational awareness, proactive problem-solving, and attention to detail. These attributes are essential to ensuring Barclays Center's technical presentation systems are event-ready, reliable, and executed seamlessly. Success requires someone who thrives in a fast-paced live-event environment, takes ownership of system readiness and troubleshooting, and works collaboratively across technical and operational teams to deliver consistently high-quality experience.

1. Passion for Live Technical Production: Takes pride in delivering reliable, high-quality technical execution for live events. Enjoys working hands-on with LED, IPTV, playback, display, and control room technologies. Values the important role technical production plays in creating a seamless event experience.
2. Strong Teamwork & Collaboration: Works effectively with Creative Production, Broadcast Engineering, Partnerships, Marketing, Game Presentation, and other stakeholders. Builds strong working relationships across technical, creative, and operational teams. Values collaboration and shared accountability in achieving event readiness and successful execution.
3. Adaptability & Composure: Remains flexible and composed when technical issues or changing event requirements arise. Adjusts priorities quickly in response to rehearsals, event changes, system issues, and live-event needs. Thrives in a fast-paced environment where timing and reliability are critical.
4. Clear & Effective Communication: Communicates system readiness, technical issues, service interruptions, and operational needs clearly and promptly. Provides calm, concise directions to part-time staff and event operators, particularly during live events. Understands when issues require escalation and communicates effectively with the appropriate technical partners.
5. Operational & Technical Ownership: Takes ownership of ensuring systems, content, configurations, and workflows are prepared for each event. Following through on assigned responsibilities and proactively communicates potential risks or concerns. Maintains accurate procedures, checklists, configuration records, and troubleshooting documentation to support consistent execution.
6. Proactive Problem-Solving: Approaches technical challenges methodically to identify issues and restore functionality efficiently. Anticipates potential event-impacting problems through inspections, rehearsals, testing, and preventive maintenance. Knows when to resolve an issue independently and when to elevate more complex infrastructure or engineering concerns.
7. Meticulous Attention to Detail: Carefully verifies content versions, display destinations, sequencing, timing, system configurations, and playback requirements. Recognizes that small technical or content errors can have a significant impact in a live-event environment. Takes pride in thorough preparation, testing, documentation, and quality control to support reliable event execution.

ESSENTIAL DUTIES & RESPONSIBILITIES

Configure and operate LED displays, ribbon boards, courtside and stanchion displays, IPTV endpoints, digital signage, media players, and various control room interfaces. Verify that systems are in the correct event configuration and ready to support scheduled programming. Load, schedule, and organize approved assets within LED, IPTV, and playback platforms. Build and maintain playlists, event scripts, create custom display-zones, and playout buttons or presets, verifying correct versions, destinations, sequencing, timing, and expiration. Work closely with Partnerships, Marketing, Game Presentation, and other internal groups to manage ad sets, marketing materials, track updates, and develop workflows for receiving, proofing, and delivery of content. Conduct pre-event inspections, rehearsals, and playback tests covering content accuracy, display mapping, feed assignments, audio where applicable, live-data or timing-and-scoring displays. Diagnose problems involving media files, players, controllers, processors, cabling, display modules, and signal paths. Perform authorized first-line repairs and recovery procedures within established training and safety practices, and elevate network, routing, synchronization, or infrastructure failures to Broadcast Engineering. Carry out preventive maintenance, inspections, and functional testing. Assist in maintaining spare-parts and equipment inventories, coordinating repair needs with the Director, and track vendor service issues through resolution. Coordinate changes that could affect system availability with Broadcast Engineering. Keep system inventories, operating procedures, event checklists, approved configuration records, and troubleshooting guides current. Document significant issues, corrective actions, and outstanding risks so other staff can understand system status and provide effective coverage. Participate in planning meetings and walkthroughs, confirm presentation needs with production staff and other key stakeholders. Support event staffing and operator assignments, communicate readiness and service interruptions, and follow through on requests without repeated prompting. Provide hands-on instruction and clear directions for part-time staff and event operators. Reinforce content-checking and escalation procedures, communicate calmly during live events, and participate in post-event reviews to identify recurring issues and improve reliability and execution. Act as key support to personnel in the control room, managing and understanding the signal flow, back-end infrastructure, and troubleshooting procedures for all control room technology.

Key Competencies: Skills You Possess

A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Sports or Recreation Management or a related area required.

A minimum of three years of relevant hands-on experience in technical production, venue A/V, LED operations, broadcast operations, or live-event presentation, preferably within an arena, stadium, performing arts venue, or comparable facility.

Experience operating LED and show-control systems, including content loading, playlists, scripting, display zoning, processor configuration, and first-line troubleshooting.

Experience with Daktronics, ANC, Ross, or comparable presentation platforms is preferred.

Working knowledge of IPTV and digital signage workflows, including content-management systems, digital media players, scheduling, feed assignments, endpoint monitoring, and public-facing display checks.

Understanding of control-room equipment and audio/video signal flow, including video routing, playback servers, graphics systems, display processing, resolution and frame-rate compatibility, scaling, and basic timing or live-data interfaces.

Working knowledge of network-connected media systems, including IP addressing, basic connectivity troubleshooting, and Ethernet and fiber signal paths.

Familiarity with SMPTE ST 2110 environments is preferred; advanced media-network engineering is not the primary responsibility of this position.

Basic proficiency in Adobe Creative Cloud, including Photoshop, Premiere Pro, After Effects, Illustrator, and Media Encoder, sufficient to inspect assets, make straightforward approved changes, and prepare content for established playback requirements.

Strong troubleshooting, documentation, and interpersonal skills, with the ability to prioritize event-impacting issues, communicate status clearly, train operators, coordinate vendor follow-up, and remain composed during live-event problems.

Availability to work onsite on a variable event schedule, including evenings, weekends, and holidays, with flexibility to support rehearsals, maintenance activities, event changeovers, and live-event coverage.

WORK ENVIRONMENT: Where You Will Be

This position is fully on-site based in Barclays Center, located in the heart of Brooklyn, NY. This role requires consistent attendance to support daily operations, foster collaboration, and provide direct support to employees and business partners.

Barclays Center-Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

Barclays Center-Legends Global may require an employee to perform duties outside their normal description.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.