Manager, Student Services

Broward College; Madison (WI); On-site; USD 56,000 - 65,000; Full time

Job summary

Broward College in South Campus seeks a Manager, Student Services to coordinate wrap-around support for students by connecting them with campus resources and community agencies, and by leading outreach initiatives. The role requires a Bachelor’s degree (Master’s preferred), five years of related experience including three in a college setting and supervisory experience.

You will work with faculty, staff and community partners to reduce barriers to student success.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• At least five years of general business or field-specific experience.
• Three years in a College/function-specific role.
• Three years of supervisory or lead experience.

Responsibilities

• Develops and oversees new program initiatives to reduce attrition.
• Analyzes student success issues with faculty and administrators to design programs.
• Serves as campus liaison with faculty and administrators for student success programs.
• Maintains a caseload of at-risk students and refers them to campus resources.
• Handles Seahawk Outreach Services alerts and self-referral intake.
• Organizes Student Success Workshops and related activities.
• Coordinates with Financial Aid, Student Life, Admissions/Registrar, Career Center and Advisement.
• Oversees staff performance, schedules, coaching, and hiring decisions.

Education

Bachelor's degree

Master's degree

Tools

D2L

Job description

Job Profile Summary

The purpose of the job is to provide wrap-around services and holistic support to students through connections to key campus resources and references to community agencies that provide social services assistance. Performs at lead staff level to ensure the success of the student body by fostering cooperative relationships with faculty, staff, and community agencies; provides a system of early referrals from instructors and self-referral/student intake; develops workshops and implement other interventions and strategies with the goal of reducing food and housing insecurities, stress mental health challenges, homelessness, and financial obstacles so that students can achieve their academic goals.

Minimum Education

Bachelor’s degree required. Master’s degree preferred.

Minimum Experience/Training

Five years of general business or field specific experience, with three years in a College/function specific experience and three years of supervisory or lead experience required.

Essential Functions

Weekly - 15%: Develops and oversees new program initiatives designed to reduce attrition rates of AA, AS, degree certificate seeking students.
Weekly - 15%: Analyzes student success issues with faculty and administrators to design specialized programs that will ensure student fulfillment and achievement. Serves as the campus liaison with faculty and administrators to develop student success programs responsive to student’s needs.
Weekly - 15%: Maintains a case-load of at-risk students, contacts and directs the students to key campus resource and/or community organizations. Provides students with continuous support and guidance throughout the student academic career.
Weekly - 15%: Handles Seahawk Outreach Services specific. Early Warning alerts from faculty and staff and manages self-referral student intakes. Provides follow-up and solutions for students.
Other - 10%: Organizes Student Success Workshops and various activities focused on but not limited to specific populations.
Daily - 5%: Works cooperatively with other Student Affairs functional areas such as Financial Aid, Student Life, Admissions Registrar, the Career Center and Advisement/Counseling.
Weekly - 5%: Assists with the ongoing training of employees hired to provide holistic support to first time in college and continuing students. Supervises the Student Success Advocate to ensure that recommended holistic support strategies for student success are followed.
Monthly - 5%: Maintains updated and consistent communication on various communication channels to promote Seahawk Outreach Services. Services include but are not limited to: websites, newsletters, social media, and D2L.
Monthly - 5%: Coordinates documentation and maintenance of student files and significant record keeping of program activities and events related to the Student Success Program.
Daily - 5%: Manages staff performance, workflow and schedules, coaches and disciplines, and contributes to the hiring decisions and plans of direct reports.
Daily - 5%: Performs other routine administrative support tasks assigned by the Dean of Student Affairs with a dotted line to the Associate Vice-President of Student Success.

Our Culture

At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Broward College offers an exceptional benefits package, including, but not limited to

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Job Title

Manager, Student Services

Position Number

P0005658

Job Status

Full time Regular

Department

South Student Affairs

Location

South Campus

Pay Grade

813

Salary

$56,160 - $64,584 (Salary commensurate with education and experience)

Work Schedule

Monday – Friday/Weekends/Varies

Hours Per Week

40

Posting End Date

Open Until Filled

Designated Essential Personnel

No

FLSA Status

Exempt

Position Classification

Professional Technical Staff (PTS)

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at [e-mail].