Manager, Strategic Accounts

Harris Computer; Maine; Remote; USD 80,000 - 120,000; Full time

Job summary

A healthcare technology solutions provider is seeking a Manager, Strategic Accounts to maintain strong client relationships and drive account growth. The successful candidate will have over 5 years in healthcare IT account management and possess excellent communication and negotiation skills. Required proficiency in CRM systems and knowledge of EHR solutions is essential. This remote role includes client travel of up to 50%.

Qualifications

• 5+ years of experience in healthcare IT account management, client success, or healthcare software sales.
• Strong understanding of EHR, practice management, and RCM solutions.
• Proven track record managing strategic or enterprise healthcare accounts.

Responsibilities

• Serve as the primary point of contact for assigned strategic accounts.
• Drive customer renewals and account growth.
• Act as the internal advocate for customers, managing escalations.

Skills

Healthcare IT account management

Relationship management

Negotiation

Communication

Proficiency in CRM systems

Tools

Salesforce

HubSpot

MS Office Suite

Job description

Overview

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Job Title: Manager, Strategic Accounts

Department: Customer Success & Account Management

Reports To: Director of Client Services

Bizmatics, Inc (A Division Of Harris Computer) is a healthcare technology solutions provider and the developer of PrognoCIS, a comprehensive, cloud-based EHR and practice management platform. As a division of Harris Computer, we deliver integrated, customizable software and services that empower ambulatory practices to improve patient care, operational efficiency, and business outcomes.

Responsibilities

• Relationship Management: Serve as the primary point of contact for assigned strategic accounts; develop and maintain strong, long-term relationships with executive, operational, and clinical stakeholders; conduct regular executive business reviews to communicate performance metrics, value realization, and strategic opportunities.
• Account Growth & Retention: Drive customer renewals, contract negotiations, and multi-year agreements; identify upsell, cross-sell, and expansion opportunities across services, products, and modules; develop strategic account plans including revenue forecasts, risk mitigation, and opportunity roadmaps.
• Client Advocacy & Escalation Management: Act as the internal advocate for customers, ensuring their voice influences product enhancements and service improvements; manage escalations and strategic initiatives to resolution by coordinating with cross-functional internal teams.
• Business Strategy & Insights: Analyze client performance data and industry trends to identify opportunities for optimization and process improvement; deliver strategic recommendations to help clients achieve operational, clinical, and financial objectives.
• Collaboration: Partner with Professional Services, Client Services, Product Management, and Sales to ensure seamless service delivery and client satisfaction; contribute to internal account reviews, revenue forecasting, and operational reporting.

Qualifications

• Required: 5+ years of experience in healthcare IT account management, client success, or healthcare software sales; proven track record managing strategic or enterprise healthcare accounts; strong understanding of EHR, practice management, and RCM solutions; excellent relationship management, negotiation, and communication skills; ability to navigate complex client organizations and influence decision-makers; proficiency in CRM systems (Salesforce, HubSpot, etc.) and MS Office Suite.

• Preferred: Experience within SaaS or cloud-based healthcare software; knowledge of regulatory healthcare frameworks (HIPAA, MIPS, MACRA, etc.); familiarity with Harris Computer business practices or similar multi-division enterprise structures.

Work Environment & Travel

• Remote with client travel (up to 50%) for client on-site meetings, conferences, and executive business reviews.

Job Function & Industry

• Job function: Sales and Business Development
• Industries: Software Development