Manager Store Transformation

O'Reilly Automotive; Headquarters (ID); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Manager of Retail Transformation to identify, design, and implement strategies and technologies that boost customer experience and store operations across our nationwide network.

You will collaborate with cross-functional teams to pilot new initiatives, analyze data to measure impact on sales and satisfaction, and drive changes that align with our business objectives in the competitive auto parts market.

Qualifications

• 3-5 years of experience in retail operations, project management, or innovation roles.
• Strong understanding of retail operations, supply chain, and customer service.
• Proficient in data analysis, problem-solving, and strategic thinking.

Responsibilities

• Develop and execute strategies to enhance in-store and digital customer experiences.
• Collaborate with cross-functional teams to pilot initiatives and measure ROI.
• Research trends and technologies to identify opportunities for transformation.
• Manage budgets and ensure alignment with business objectives.

Skills

Data analysis

Problem-solving

Strategic thinking

Stakeholder management

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Business Administration

Retail Management or Marketing

MBA (preferred)

Tools

SQL

Excel

Power BI

Job description

The Manager of Retail Transformation is responsible for identifying, designing, and implementing cutting-edge strategies and technologies to enhance the customer experience and operational efficiency across our stores with the ultimate goal of increasing sales. This role collaborates with cross-functional teams to pilot new initiatives, streamline processes, and ensure alignment with overall business objectives in the competitive auto parts market.

ESSENTIAL JOB FUNCTIONS

• Develop and execute strategies that enhance in-store and digital customer experiences, driving both immediate sales impact and long-term growth.
• In partnership with the Retail Product Team, research industry trends, emerging technologies, and customer behavior to identify opportunities for in-store, operational transformation..
• Stay abreast of external developments (including innovations, strategies and product offerings of notable competitive and non-competitive retailers) to identify opportunities and threats.
• Leverage the Retail Product Team to design how technology-based solutions should enable business transformation, support growth, improve operational efficiencies and overall customer experience.
• Prepare and communicate recommendations regarding current retail customer opportunities to align with senior leadership.
• Utilize data analytics to track the impact of innovations on sales, customer satisfaction, and operational efficiency
• Engage with field leaders and store teams to drive simple and effective change across the store network.
• Partner cross-functionally with other teams (IT, marketing, merchandise, etc.) to design, execute, and evaluate proof of concept programs for new retail technologies, processes, and services.
• Gather quantitative and qualitative data from our customers and store teams to measure the success of new initiatives or refine current efforts.
• Evaluate and manage relationships with external vendors or partners supporting innovation efforts.
• Manage budgets for transformation projects, ensuring resources are allocated effectively and delivering a return on investment on new initiatives.
• Assess and integrate automation technologies to enhance operational efficiency.
• Support e-commerce strategies to compliment in-store sales efforts.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary
• Provide training and resources to store teams for successful adoption of new tools and practices.
• Develop change management programs that support the adoption of technology, streamline operational changes, and enhance team member engagement.
• Drive the prioritization of use cases and the development of capability roadmaps that are aligned with long-term strategic goals.
• Reduce operational costs through process improvement and/or technology adoption.

SKILLS/EDUCATION/EXPERIENCE

Required

• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field - or equivalent business experience.
• 3-5 years of experience in retail operations, project management, or innovation roles
• Strong understanding of retail operations, supply chain, and customer service
• Proficient in data analysis, problem-solving, and strategic thinking.
• Advanced interpersonal and communication skills, capable of effectively engaging with and influencing senior executives and building strong professional relationships.
• Demonstrated success in managing large-scale projects and client relationships.
• A wide degree of creativity and latitude is expected as part of the job performance and will need to rely on judgment and experience to accomplish goals

Desired

• MBA or Master's degree in related field
• Experience leading innovation or transformation initiatives within a retail organization
• Familiarity with customer journey mapping, field testing/piloting, and voice of customer programs
• Exposure to emerging retail technologies
• Experience in the automotive aftermarket industry

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or ch