Manager, Store Experience - D2C

Sonymusicentertainment; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Investment in professional growth

Time off for winter recess

Job summary

Sonymusicentertainment is seeking an E-Commerce Manager in New York. This role oversees online operations, optimizes sales, and ensures outstanding customer experiences. Candidates should have 3+ years in e-commerce, preferably within music, showcasing strong project management and analytical skills.

Key responsibilities include guiding artist webstores, managing digital campaigns, and collaborating on marketing promotions. A proficiency in Shopify and a self-starter attitude are essential for this position.

The expected salary range is between $90,000 and $100,000 annually.

Qualifications

• Minimum of 3 years of experience in e-commerce, preferably in the music industry.
• Strong project management skills with the ability to oversee multiple campaigns.
• Excellent analytical and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of the e-commerce website.
• Collaborate with digital marketing on promotions.
• Analyze campaign performance and adjust strategies.

Skills

E-commerce experience

Project management

Analytical skills

Communication skills

Tools

Shopify

Email marketing platforms

Job description

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The E-Commerce Manager is responsible for driving the growth, performance, and overall success of the organization’s e-commerce platforms. This role involves strategically enhancing online presence, optimizing sales, and delivering an exceptional customer experience. By combining strategic planning, operational execution, and cross‑functional collaboration, the E-Commerce Manager will ensure the continued success and expansion of our e-commerce business.

In this role, you will oversee artist webstores, providing guidance to clients on best e-commerce practices and ensuring seamless execution of campaigns and product launches. A strong background in Shopify, inventory management, and project management is essential, as well as the ability to work closely with the marketing team to create impactful promotions and seasonal campaigns. You’ll play a critical role in ensuring deadlines are met and campaigns are executed flawlessly from start to finish.

We’re looking for a self‑starter who can generate innovative campaign ideas, lead teams and clients through every step of the process, and manage multiple projects simultaneously. A solid understanding of e-commerce calendars, promotions, and industry trends is key to excelling in this position. If you thrive in a fast‑paced environment and are passionate about creating exceptional online shopping experiences, we’d love to hear from you.

What you'll do:

• Website operation: oversee the day‑to‑day operations of the e‑commerce website, building products, ensure correct listings, styling websites and reskins
• Project and campaign management: oversee and execute digital album campaigns from start to finish. Ensure global alignment and timely deliveries
• Promotion planning and executing: collaborate with digital marketing team on promotions and execute on site and across all artist channels
• Data + Analytics: Analyze campaign performance and adjust strategies to improve ROI.
• Inventory management and ordering: ensure sites reflect correct inventory quantities, track inventory between vendors, ensure delivery at warehouses

Who you are:

• Minimum of 3 years of experience in e‑Commerce, plus if within the music industry
• Strong project management skills, with the ability to oversee multiple campaigns and meet tight deadlines.
• Collaboration and communication skills, with the ability to work effectively across marketing teams, clients, and other stakeholders.
• Excellent analytical and problem‑solving skills
• Proficiency in Shopify and email marketing platforms a plus

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company‑paid identity theft protection and resources for pets, mental health and meditation resources, industry‑leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back‑up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

New York Pay Range

$90,000 — $100,000 USD