Manager, Starbucks - Boston - Downtown

Macy's; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid time off

Holidays

Job summary

Macy’s is seeking a Manager for the licensed Starbucks café inside its store to lead the operation, ensure safety and profitability, and uphold brand standards. The role drives sales, oversees daily activities, and partners with Starbucks and Macy’s leadership to deliver an exceptional customer experience.

The Manager will recruit and coach Supervisors and Baristas, maintain schedules, control costs, and ensure compliance with food safety and health regulations while maintaining a welcoming,

Qualifications

• High School diploma or equivalent is required.
• Must be ServSafe certified or have a state/local food handler permit.
• Certification in Barista Basics, Barista Trainer, Daily Ops and LS Leader is expected for licensed leaders.

Responsibilities

• Oversee all aspects of café operations and ensure safety, efficiency, and brand standards.
• Recruit, hire, train, and develop Supervisors and Baristas.
• Deliver exceptional customer service in line with Starbucks and Macy’s expectations.
• Ensure food and beverage presentation aligns with Starbucks standards.
• Develop schedules and labor plans to optimize productivity and costs.
• Manage ordering, inventory, and invoicing to meet budgeted costs.
• Ensure food safety, sanitation, and health regulations compliance.
• Oversee cash handling and POS procedures in line with policies.
• Collaborate with Macy’s and Starbucks leadership on strategy and goals.

Education

High School diploma or equivalent

ServSafe certified

Barista Basics certification

Barista Trainer certification

Daily Ops certification

LS Leader certification

Job description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals.

What You Will Do

• Oversee all aspects of café operations, ensuring a safe, efficient, and brand‑right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.
• Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high‑performing team.
• Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expectations.
• Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards.
• Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels.
• Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget.Review financial reports and take appropriate action to meet sales, expense, and profit goals.
• Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment.
• Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures.
• Build strong partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational priorities.
• Serve as a role model in professionalism, appearance, communication, and alignment with company values.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Operational & Financial Management

Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data‑driven decision‑making.

Leadership & Team Development

Coach, train, and retain high‑performing teams while fostering a positive, inclusive, and productive work environment.

Customer Service Excellence

Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience.

Food Quality, Safety & Compliance

Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations.

Communication, Collaboration & Strategic Thinking

Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem‑solving to drive business results.

Who You Are

• Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience preferred.
• Must be ServSafe certified or have food handler permit as required by state or local health department.
• Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory period.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands.
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

FOODS00

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.