Manager, Stakeholder Engagements - Caribbean Region

Holland America Line Inc; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off

On-site gym

Employee discounts

Job summary

Holland America Line Inc. seeks a Manager of Stakeholder Engagements for the Caribbean Region to collaborate with senior leadership, manage diverse stakeholder relationships, and deliver engagement plans aligned with corporate strategy.

This role spans government, community groups, partners, and industry bodies to strengthen operations and brand reputation. The position involves coordinating meetings, workshops, reports, and ensuring timely responses while traveling 25–50% and working in-office

Qualifications

• Bachelor’s Degree in Business, Public Policy or Political Science preferred.
• Proficiency in the Microsoft 365 Office Suite (Including Excel, PowerPoint and Word).
• Proficiency in Data Visualization Platforms (PowerBI, Tableau or similar)

Responsibilities

• Development and successful delivery of stakeholder engagement plans in accordance with the overarching stakeholder engagement strategy.
• Arrange and attend stakeholder meetings and ensure feedback of stakeholder responses and requests are responded to within agreed timelines.
• Provide briefings and support for meetings with stakeholders.
• Prepare and manage workshops, roundtable and forum logistics including developing agendas, project plans, minute taking and production of reports.
• Ensure accurate audit trail maintained of all stakeholder engagements and all contacts/activities are recorded and reported in accordance with company policies and procedures.
• Prepare and provide input into weekly/monthly/quarterly reports for internal management updates.
• Identify and pursue opportunities to build direct and effective relationships with key destinations, partners, advocates and community organizations.

Skills

Time management

Organizational skills

Team collaboration

Problem solving

Leadership

Education

Bachelor’s Degree in Business or Public Policy or Political Science

Tools

Microsoft 365 Office Suite

PowerBI

Tableau

Job description

The Manager of Stakeholder Engagements for the Caribbean Region will be responsible for working closely with the Senior Vice President, Government & Destination Affairs relations and will support functions across the team, managing engagements with stakeholders in government, community organizations, industry partners, statutory and non-statutory bodies and other parties to establish strong working relationships.

Essential Functions:

• Development and successful delivery of stakeholder engagement plans in accordance with the overarching stakeholder engagement strategy.

• Development and successful delivery of stakeholder engagement plans in accordance with the overarching stakeholder engagement strategy.

• Arrange and attend stakeholder meetings and ensure feedback of stakeholder responses and requests are responded to within agreed timelines. Provide briefings and support for meetings with stakeholders.

• Prepare and manage workshops, roundtable and forum logistics including developing agendas, project plans, minute taking and production of reports.

• Ensure accurate audit trail maintained of all stakeholder engagements and all contacts/activities are recorded and reported in accordance with company policies and procedures.

• Prepare and provide input into weekly/monthly/quarterly reports for internal management updates.

• Identify and pursue opportunities to build direct and effective relationships with key destinations, partners, advocates and community organizations.

Knowledge, Skills & Abilities:

• Scope: This role supports stakeholder engagement across Caribbean markets, collaborating with shoreside and shipboard teams and managing relationships with governments, communities, and partners.

• Problem-solving: Addresses complex stakeholder issues, balances competing priorities, and ensures timely, effective responses using sound judgment and regional awareness.

• Impact: Strengthens external relationships and company reputation, enabling smooth operations and supporting execution of corporate and destination initiatives.

• Leadership: N/A

For all roles:

• Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills: Strong time management and organizational skills

• Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Essential/Minimum Qualifications:

• Bachelor’s Degree in Business, Public Policy or Political Science preferred

• Proficiency in the Microsoft 365 Office Suite (Including Excel, PowerPoint and Word).

• Proficiency in Data Visualization Platforms (PowerBI, Tableau or similar)

Travel:

25-50% with shipboard travel likely

Work Conditions:

Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands:

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at our Miami campus