Manager, Staff Clinical Education

Tufts Medicine Care At Home; Lowell (MA); On-site; USD 101,000 - 129,000; Full time

Benefits offered by this job

Competitive salaries & benefits

Medical, Dental and Vision benefits

403(b) retirement with company match

Tuition reimbursement and continuing-?

Opportunities for career growth

Fleet car program

Industry-Leading Safety Program

Job summary

Tufts Medicine Care at Home in Lowell, MA is seeking an Education Services Leader to develop and implement education programs for professional and paraprofessional staff, including onboarding, annual competency, preceptor programs, and continuing education credits.

You will supervise the staff education team, collaborate with clinical leadership, IT, and compliance to translate system changes into effective training, and ensure education supports high-quality patient care and regulatory

Qualifications

• Demonstrates knowledge of educational needs assessment, planning, curriculum development, training implementation and evaluation.
• Demonstrates understanding of adult learning concepts.
• Demonstrates leadership skills and ability to coach/mentor teams.
• Demonstrates solid clinical proficiency and knowledge to coordinate patient care.
• Ability to read, write, and speak English and utilize technology for learning.
• Strong interpersonal and collaboration skills.
• Ability to perform in a fast-paced environment.
• Excellent time management and adult learning theory application.
• Selects appropriate teaching strategies to drive behavioral change.

Responsibilities

• Develops onboarding, orientation, and competency programs for healthcare personnel.
• Manages continuing education programs and credit applications.
• Supports preceptor program development with clinical leadership.
• Collaborates with colleges to align student rotations.
• Incorporates diverse learners in education planning.
• Partners with IT and HR to advance education initiatives.
• Ensures education aligns with standards and regulatory requirements.
• Tracks education hours for regulatory agencies.
• Maintains education materials and tools reflecting current workflows.
• Leads Epic training strategy for new hires and system updates.
• Ensures accurate documentation in Epic workflows and practices.

Skills

Education program management

Leadership & supervision

Staff development

Interprofessional collaboration

Regulatory awareness

Education

Bachelor's in Nursing or Management

Graduate of an accredited school

RN licensure in MA/NH or PM/CI certifications

2+ years in nursing or PM

Tools

Epic

Workday

Learning Management System

Job description

Job Profile Summary

This role focuses on supporting the education and development of employees or students by developing education, curricula, materials, and programs to support educational growth. In addition, this role focuses on performing the following Employee Education duties: Develops, implements, and evaluates diversity/equal employment opportunity (EEO) and affirmative action programs to ensure compliance with government legislation and organization goals. Provides training and coaching for employees and managers on diversity issues. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises all levels of employees. Responsibilities that typically include: Setting goals and objectives for team members for achievement of operational results, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

Under the direction of the VP of Clinical Operations, this position works collaboratively to assess, identify, plan, implement, coordinate, facilitate, and evaluate educational activities for professional and paraprofessional staff. This includes the tools, theories, skills, and knowledge of home-based care to improve healthcare practice in standard and specialty areas. Using expertise in education and professional development practices, this position collaborates with staff, leadership, and Tufts Medicine content experts to implement and evaluate professional development programs that influence professional role competence, continuous learning and growth, promotes synergistic practices and patient outcomes throughout the organization. Oversees HH/HSPC clinical educators and supports HH/HSPC clinical managers, and interprofessional teams to implement, document, and modify evidence-based, quality, and educational programs/activities that promote professional competency and role performance for nursing and non-licensed staff.

Job Description

Minimum Qualifications

• 1. Bachelor's in Nursing or Management
• 2. Graduate of an accredited school
• 3. Registered Nurse (RN) Licensure in Massachusetts, New Hampshire, or Project Management and /or Clinical Informatics and appropriate state board or certifications where services will be provided.
• 4. Two (2) years of experience in nursing or project management.

Preferred Qualifications

• 1.Master Degree
• 2. Prior experience teaching standards- content and application
• 3. Prior experience in informatics or clinical systems.

Hours: Full-Time, 40hrs/week.

Location: Lowell, MA

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• 1. Develops, coordinates, manages, facilitates, conducts, and evaluates onboarding, orientation, annual competency, and all other competency programs for all healthcare personnel.
• 2. Responsible for continuing education programs and application of content for continuing education credits through approved associations.
• 3. Assists in development and maintenance of formal preceptor program with clinical leadership.
• 4. Responsible for Student Program - works collaboratively with colleges, universities to align students with home care clinical placement and experience.
• 5. Incorporates diverse learners in planning education to meet gender, race, culture, and generational differences within target audience.
• 6. Collaborates with support departments including but not limited to quality, clinical leadership, IT, Human Resources and other departments/roles to provide contributions and advancements in decisions regarding education.
• practice of nursing and creating a healthy work environment not sure that I understand this function
• 7. Applies current standards, guidelines, policies, and regulations into education that is offered.
• 8. Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional association including clinical, legal, regulatory and accreditation requirements and standards.
• 9. Tracks education hours for regulatory agencies.
• 10. Develops innovative solutions and strategies to secure appropriate resources and technology for professional development initiatives.
• 11. Stays current on technology to support teaching and learning (EPIC, Workday, Learning Management Software).
• 12. Supervises and collaborates with the staff education team to ensure that they demonstrate effective teaching skills, critical thinking, patient first focus, industry best practices and clinical competence.
• 13. Informatics Development: Develops and manages comprehensive education programs for Epic workflows, documentation standards, clinical practice, onboarding, annual competencies, and ongoing professional development.
• 14. Leads Epic training strategy for new hires, role changes, system updates, optimization initiatives, go-lives, refresher training, and super user development.
• 15. Ensures education supports accurate and timely documentation for home health and hospice workflows, including admissions, plans of care, visits, orders, care coordination, quality measures, and discharge processes.
• 16. Designs, delivers, and evaluates clinical education for nurses, therapists, social workers, aides, chaplains, and interdisciplinary team members in alignment with scope of practice and organizational standards.
• 17. Partners with clinical leaders to identify competency gaps, performance trends, documentation issues, survey findings, quality opportunities, and training needs.
• 18. Maintains education materials, lesson plans, job aids, learning modules, competency tools, and communication resources that reflect current workflows, policies, regulations, and best practices.
• 19. Supports compliance with applicable federal, state, payer, accreditation, and organizational requirements related to staff training, clinical competency, documentation, privacy, and patient safety.
• 20. Collaborates with information systems, Epic analysts, quality, compliance, operations, and clinical leadership to translate system changes into clear education plans and end‑user support.
• 21. Monitors education effectiveness through competency validation, learner feedback, audits, performance metrics, documentation quality, and clinical outcomes.
• 22. Provides coaching and support to preceptors, super users, clinical educators, and field staff to promote consistent practice and adoption of standard workflows.
• 23. Participates in policy review, process improvement, survey readiness, corrective action planning, and change management initiatives.
• 24. Maintains accurate education records and reporting to demonstrate completion, compliance, and readiness for internal review or external survey.

Physical Requirements

• 1. Frequently required to move about inside the office to access file cabinets, office machinery, etc.
• 2. Ability to remain in a stationary position 90% of the time.
• 3. Occasionally lift and/or move up to 10-25 lbs.
• 4. Constantly operates a computer and other standard office equipment such as copy machine, phones, photocopier, fax machines and computer printers.
• 5. Frequently communicates internally and externally; must be able to exchange accurate information via phone, email and/or in person.
• 6. Specific vision abilities apply including close vision, distance vision and ability to adjust focus.
• 7. The noise level in the work environment is usually moderate as would be expected in a clerical office setting.

Skills & Abilities

• 1. Demonstrates knowledge of concepts of educational needs assessment, planning, curriculum development, training implementation and evaluation.
• 2. Demonstrates understanding of adult learning concepts.
• 3. Demonstrates leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• 4. Demonstrates solid clinical proficiency and knowledge to effectively plan and coordinate patient care consistent with applicable laws, standards and regulations.
• 5. Ability to read, write, and speak English language, optimize the use of technology to support learning and holds advanced computer skills.
• 6. Strong interpersonal, collaborative skills along with customer service skills.
• 7. Ability to function in a fast-paced environment
• 8. Possesses excellent time management skills; strong understanding of adult learning theories and can utilize multi-methods to implement training/development.
• 9. Selects appropriate teaching strategies to facilitate behavioral change.

What We Offer

• Competitive salaries & benefits
• Medical, Dental and Vision benefits start day one
• 403(b) retirement with company match
• Tuition reimbursement and continuing education support - Access to MedBridge for PT CEUs and licensure/certification support, reinforcing our commitment to ongoing clinical development.
• Opportunities for career growth
• Fleet car program - A unique offering that reduces personal vehicle burden and supports clinicians in the field.
• Industry-Leading Safety Program- A one-of-a-kind Workplace Safety & Violence Prevention role dedicated to proactively addressing increasing safety concerns in healthcare settings. This program includes:
  • AVADE de-escalation and self-safety training
  • InvisaWear GPS-enabled safety devices
  • Escort services to ensure staff safety in the field

About Care at Home

Tufts Medicine Care at Home is a proud member of Tufts Medicine, a health system that is rethinking how academic and community centers, local and national businesses, and technology and service innovators can all work together. So that clinicians can deliver expert care where it's needed most and so that we can bring wellness back to health care, one person at a time.

About Tufts Medicine

A healthcare system that works Tufts Medicine is more than a health system - we're a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you'll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family's well-being.

Tufts Medicine is an equal opportunity employer

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range

$101,084.26 - $128,878.21