Manager, Specialty Liability Claims (Primarily Home)

American Family Insurance Agency Staff; Phoenix (AZ); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

Remote work option

Pension plan

401(k) plan

Paid holidays

Paid time off

Relocation assistance

Job summary

American Family Insurance seeks a leader to guide a liability claim adjustment team. The role involves directing desk adjusters, coordinating field or central efforts, and ensuring compliance with policy terms and regulations. Internal candidates are encouraged to apply across locations.

80% remote work with occasional office travel is expected. Compensation ranges from $88,000 to $145,000, with relocation support for eligible candidates.

Qualifications

• Demonstrated leadership experience in a claim adjusting environment.
• Strong customer-focused approach to claim resolution.
• Ability to work independently at a location removed from supervision.
• Solid knowledge of property casualty insurance regulations and practices.

Responsibilities

• Create a collaborative, performance-driven environment; set goals and provide feedback.
• Lead with influence; participate in division leadership and uphold company policies.
• Guide adjusters to close files efficiently while foreseeing issues.
• Ensure claims handling complies with laws and ethics; respond to inquiries.
• Develop departmental plans and communicate objectives.
• Contribute as a member of the management team.

Skills

Leadership skills

Customer-focused

Independent work

Property & casualty knowledge

Job description

Description

You will provide leadership direction of a claim adjusting team. Claim adjusting teams investigate and maintain property/casualty claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. May work in the field or central location. Direct conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company. Will specialize in liability claims and will lead a team of desk adjusters. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Position Compensation Range:

$88,000.00 - $145,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Supports and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develop and shares innovative and effective solutions for dealing with problems, situations and conflicts.
• Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith. Follow Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Respond to inquiries and handle complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
• Establishes, communicates, and implements departmental plans, objectives, and strategies.
• Participate as member of the management team.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective leadership skills.
• Demonstrated ability to work independently at a location removed from immediate supervision.
• Solid knowledge of property casualty insurance/claim industry and regulatory environment.
• Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
• Demonstrated comprehensive knowledge of office and field claim handling processes.
• Demonstrated thorough understanding policy language, coverages and underwriting intent.
• Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Additional Specialized Knowledge and Skills Requirements

• Commercial liability claim experience is preferred.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 20%.
• Catastrophe travel up to 75%.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.