Manager Special Markets

The British American Tobacco Group; Winston-Salem (NC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) plan

Comprehensive health benefits

Life insurance

Dental & vision coverage

Paid time off

Tuition assistance

Job summary

Reynolds American in Winston-Salem, NC, seeks a Manager – Special Markets to oversee Order-To-Cash for multi-market regions. Responsibilities include customer service, order fulfilment, export documentation, and coordinating with Tax and Logistics to ensure compliant processes.

Ideal candidates have 2–5 years in Order Management or related fields, with SAP and/or logistics experience, and strong collaboration skills across global teams. Bachelor’s degree preferred.

Qualifications

• Minimum High School Diploma or equivalent required.
• Bachelor's Degree preferred.
• 2–5 years of experience in Order Management, Customer Operations, Supply Chain, Logistics, Export Operations, International Trade, Sales Operations, Customer Service, or related field.

Responsibilities

• Manage OTC processes for Special Markets, including Overseas Military and U.S. territories.
• Support OTC for U.S. Travel Retail and Puerto Rico, handling customer service and order fulfilment.
• Maintain export documentation compliance and communicate shipment status to customers.
• Coordinate with Tax, Logistics, and Warehousing on processes and system changes.
• Assist with pricing IT testing for SAP and Order Direct updates.

Skills

SAP experience

Logistics experience

Communication skills

Analytical thinking

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

SAP system

Order Direct

Job description

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Manager Special Markets in Winston - Salem, NC.

The Manager – Special Markets will manage Order-To Cash (OTC) processes for Special Markets, including Overseas Military, U.S. Virgin Islands, American Samoa, and Guam/Saipan. The Manager - Special Markets will also support the OTC process for U.S. Travel Retail and Puerto Rico. Duties include customer service support, order fulfilment, product conversion requests, managing export transportation bookings, customer billings, and related Tax documentation support.

Your key responsibilities will include:

• Manage Markets and Customer Accounts, as assigned, through the OTC processes to ensure order fulfillment, delivery exception resolution and any credit issuances.
• Understand the unique portfolio of products for assigned markets and the nuances of all markets.
• Manage duty-free SKU conversion requests.
• Maintain strong working knowledge of export documentation including invoices, packing lists, TTB forms and bills of lading, and U.S. CBP EEI filing, ensuring all are compliant with U.S. Government regulations.
• Maintain a strong working relationship with the Tax Department, RJR Logistics, warehouses and Special Markets - Field Trade Marketing.
• Assist Lead Manager with system testing for pricing updates as well as all IT process changes for SAP and Order Direct as required.
• Manage freight payments and submissions for duty-free shipments.
• Communicate any delays or lost shipments to customers.

What are we looking for?

• Exceptional attention to detail
• SAP and/or logistics experience required
• Strong interpersonal and communication skills, able to collaborate effectively across diverse cultures and global teams
• Excellent analytical, problem-solving and decision-making skills
• Demonstrated ability to work independently and collaboratively on a small team
• Willingness to challenge the status quo and drive continuous improvement
• Minimum High School Diploma or equivalent required.
• Bachelor's Degree preferred.
• 2-5 years of experience in Order Management, Customer Operations, Supply Chain, Logistics, Export Operations, International Trade, Sales Operations, Customer Service, or a related field.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers.We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion,sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at [e-mail]

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