Manager, Solutions Engineering - Digital Natives

OpenAI; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

OpenAI is seeking a Sales Engineering leader to oversee all technical aspects of the sales process, aligning customer-facing teams and driving adoption of our AI models. You will lead Solutions Engineers and work with Sales, Customer Engagement, Security, and Product teams to deliver an exceptional customer experience.

You will guide strategic vision, mentor teams across multiple markets, and champion ethical and safe advancement of AI technology, ensuring customer success and long-term value

Qualifications

• Deep technical acumen in AI and platform technologies.
• Experience building and executing large-scale technical success strategies.
• Proven ability to lead and mentor high-performing teams.

Responsibilities

• Define and refine the strategic vision for OpenAI's Solutions Engineering function.
• Lead and mentor a team through the entire sales cycle, enabling maximum adoption.
• Collaborate with GTM, Product, Engineering, and Research for cohesive engagement strategies.
• Act as the escalation technical contact for key clients, communicating with executive stakeholders.
• Be a thought leader advocating innovative applications of AI across sectors.
• Champion a customer-first approach and drive client satisfaction and success.

Skills

AI knowledge

leadership

sales experience

communication

cross-functional

Job description

About the company

OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and business professionals to accomplish this.

About the role

We are looking for a Sales Engineering leader to be responsible for overseeing all technical aspects of the OpenAI sales process ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models and technology. We are looking for a technical leader who represents the voice of the customer, aligning our customer-facing technical teams around a unified and exceptional experience across the customer lifecycle. You will be crucial to the success of our GTM strategy and will have a significant influence in shaping the direction of our technology and those who adopt it.

Your responsibilities will encompass overseeing all technical aspects of the sales process for our Digital Natives segment. This includes not only the pre-sales activities but also at times the post-sales technical support ensuring a cohesive and outstanding experience for our clients. Your teams of Solutions Engineers will rely on your leadership to guide them in delivering exceptional service and technical expertise. You will work closely with Sales, Customer Engagement, Security, and Product teams.

In this role, you will:

• Help craft and continuously refine the strategic vision for OpenAI's Solutions Engineering function, aligning it with broader company objectives and the evolving needs of our diverse clientele.

• Lead and mentor a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability.

• Collaborate with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies.

• Act as the escalation technical contact for key clients in your sales segment, building trust and a direct line of communication with executive-level stakeholders.

• Be a thought leader in the industry, advocating for the effective and innovative application of our AI technologies across various sectors.

• Champion a customer‑first approach within the organization, inspiring your team to always prioritize client satisfaction and success.

You’ll thrive in this role if you:

• Possess deep technical acumen, particularly in AI and related platform technologies, enabling you to engage effectively with technical and non-technical stakeholders alike.

• Are experienced in developing and executing large-scale technical success strategies.

• Excel in motivating and steering a high-performing team, fostering both individual and collective excellence.

• Have experience leading teams spanning across multiple EMEA markets and geographies.

• Can distill complex technical concepts into clear, comprehensible communication, adaptable to diverse audiences.

• Embody a customer‑centric philosophy, motivating your team to embrace this ethos.

• Demonstrate outstanding presentation and communication skills, particularly when interacting with executive-level individuals.

• Approach your work with humility, a collaborative spirit, and a continuous learning mindset.

• Are adept at problem‑solving, prioritizing effectively under pressure.

• Are deeply committed to the ethical and safe advancement of AI technology.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

OpenAI’s affirmative action and equal employment opportunity policy statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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