Manager, Software Engineering, Pharmacy Apps

Cardinal Health; Dublin (OH); On-site; USD 123,000 - 176,000; Full time

Job summary

Cardinal Health is seeking a Senior Pharmacy Applications leader to own end-to-end delivery across intake, configuration, integration, and run, ensuring stability and business outcomes. You will develop multi-year roadmaps, balance modernization with regulatory requirements, and lead a small team of engineers, analysts, and specialists.

Strong collaboration with offshore teams and vendors is required for platform health and vendor alignment.

Qualifications

• 8-12 years of experience in delivery leadership.
• Experience leading cross-functional delivery teams (Engineering, Integration, QA, PM).
• Experience operating in regulated or operationally critical environments.
• Experience owning application roadmaps, platform health, prioritization decisions, and vendor delivery outcomes.

Responsibilities

• Own end-to-end delivery for Pharmacy Applications across intake, build/configuration, integration, transition to run, and ongoing support.
• Develop and maintain multi-year roadmaps aligning business priorities with modernization and regulatory requirements.
• Define and manage Service Levels and evidence for platform health, ensuring observability, and run stability.
• Lead a dedicated Pharmacy Applications team and collaborate with offshore teams and vendors to deliver secure, compliant pharmacy platforms.

Skills

Delivery leadership

Cross-functional delivery

Estimation & planning

SDLC governance

Regulated environments

Vendor management

Hybrid cloud environments

Education

Bachelor’s degree or equivalent

Job description

What Commercial Technologies Software Engineering contributes to Cardinal HealthCommercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.Commercial Technologies Software Engineering develops design options, process improvements and back-end solutions for commercial technologies to maximize performance and suitability for business needs. This job family manages engineering projects and plans for commercial technologies and interfaces with product managers to develop objectives. This job family assesses product systems, identifies opportunities for process and system improvements, and develops solutions through application of engineering principles.ResponsibilitiesSolution Ownership & DeliveryOwn end‑to‑end outcomes for assigned Pharmacy Applications across intake, build/configuration, integration, transition to run, and ongoing supportServe as the single accountable owner for pharmacy system delivery, stability, and outcomes, eliminating fragmented ownership across platforms and vendorsTranslate pharmacy, operations, and business goals into executable delivery and integration plans with clear scope, dependencies, success criteria, and risk awarenessEnsure predictable delivery through disciplined planning, estimation, execution, and follow‑through in an integration‑heavy, operationally sensitive environmentEstablish and enforce solution‑level decision rights for Pharmacy Apps, reducing day‑to‑day escalation by driving decisions with clear options, tradeoffs, and recommended pathsServe as the technology owner for assigned pharmacy applications, establishing platform strategy, priorities, roadmap, operational objectives, and investment recommendationsOwn intake evaluation, prioritization, and sequencing of enhancement requests, operational improvements, technical debt remediation, regulatory requirements, and platform modernization initiativesAccountable for solution-level architecture decisions within assigned pharmacy platforms, including integration patterns, technical tradeoffs, lifecycle planning, scalability, resiliency, and maintainability in partnership with Enterprise ArchitectureUnderstand and actively manage the business impact of platform performance on patient onboarding, therapy fulfillment, case processing, reimbursement workflows, pharmacy operations, and client commitmentsStrategy, Roadmap & Platform EvolutionDevelop and maintain multi-year application roadmaps that align business priorities, technical debt reduction, platform modernization, regulatory requirements, and operational risk managementBalance feature delivery, run stability, remediation work, lifecycle management, and modernization investments across assigned pharmacy platformsIdentify automation, simplification, and platform rationalization opportunities that improve scalability, reliability, cost efficiency, and business usabilityProvide clear investment recommendations and tradeoffs to business and technology leadership based on business value, operational risk, compliance needs, and platform healthPlanning, Financial & Capacity ManagementDevelop and manage delivery plans, schedules, and budgets for Pharmacy Applications and supporting middlewareTranslate systems and integration LOE (interfaces, data flows, environments, validation) into schedule and cost forecastsMaintain capacity plans across onshore and offshore teams, aligning priorities to skills in systems integration, SQL, API development, and operational supportOwn solution‑level resource management across Engineering, Integration, QA, PM, and external partnersUnderstand and manage capital vs. expense treatment aligned to enterprise finance standards for pharmacy systemsProtect Sonexus revenue and operations by understanding system availability, financial impact, and risk tied to pharmacy platform decisionsSDLC Governance, Delivery Discipline & Flow of WorkDefine and operate a consistent, well‑understood flow of work for Pharmacy Applications from intake through deployment, hypercare, and runEnsure adherence to enterprise SDLC gates, QA standards, structured change control, and operational readiness requirementsEnsure platform observability requirements are incorporated into the SDLC flow of work (logging standards, monitoring instrumentation, alert hygiene, and post‑incident follow‑ups) to prevent recurring operational issues.Maintain delivery hygiene through WBS, RAID logs, interface inventories, risk management, decision logs, and issue trackingApply governance that is disciplined and right‑sized, avoiding over‑engineered processes while maintaining operational rigorIdentify recurring delivery or runtime breakdowns within pharmacy systems and drive targeted process and integration improvements rooted in root‑cause analysisAdjust planning, governance, and communication practices based on delivery phase, operational risk, and observed system outcomesDefine and maintain clear accountability boundaries between Product, Architecture, Engineering, Infrastructure, Service Operations, vendors, and business stakeholders to ensure effective execution within the Sonexus operating modelMaintain application interface inventories, critical data flows, dependency mapping, and integration health across internal and external platformsBuild‑to‑Run Transition & Run StabilityEnsure build‑to‑run transitions for Pharmacy Applications are clearly defined, documented, and executed, including environment readiness, access controls, and knowledge transferBe accountable for operational outcomes, service performance, and remediation plans for assigned pharmacy platforms and related integration servicesPartner with business stakeholders and technical teams to define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for pharmacy platforms and critical integration flows (e.g., availability, latency, error rates, throughput, processing success).Ensure monitoring, dashboards, and alerting are implemented to support defined SLIs/SLOs, including escalation paths and operational runbooks for timely response and recovery.Partner with run support, infrastructure, and vendor teams to triage, prioritize, and resolve issues effectivelyOwn intake and prioritization of break/fix work, technical debt, operational enhancements, and remediation initiativesDrive root‑cause analysis and preventative actions to reduce repeat incidents and operational riskOwn application environment strategy including development, testing, validation, training, and production environments, ensuring availability, refresh processes, access controls, and release readinessQuality, Compliance & Evidence‑Based ReadinessEnforce consistent requirements, integration validation, and testing practices to strengthen end‑to‑end quality accountabilityEnsure QA, security, networking, and compliance requirements are met, including required evidence, approvals, and remediationMaintain clean, validated, PHI‑safe operational outputs (data extracts, interfaces, reports) prior to internal or external useStrengthen delivery confidence through evidence‑based readiness rather than last‑minute escalationDefine evidence‑based operational readiness for releases by validating SLI/SLO coverage (monitoring + alerting) for critical pharmacy workflows before promoting changes to production.Ensure pharmacy application solutions satisfy applicable regulatory, audit, privacy, security, and data retention requirements while maintaining operational readiness and business continuityCross‑Functional Leadership & Stakeholder AlignmentLead and align Engineering, Integration, QA, PM, Infrastructure, Security, Product, APS, and Business stakeholdersPartner closely with offshore systems and integration teams, setting clear priorities, ownership boundaries, and escalation pathsMaintain clear ownership, accountability, and communication across distributed teams and third‑party vendorsEnsure consistent, aligned messaging across functions to reduce churn, rework, and operational confusionPartner effectively with APS, Product, and Pharmacy Operations leadership on platform impacts, regulatory risk, and solution evolutionLead relationships with application vendors, implementation partners, and managed service providers, including roadmap alignment, performance management, issue escalation, contract fulfillment, and delivery oversightStakeholder Leadership & Client PresenceDemonstrate strong executive presence in internal and external discussions related to pharmacy platforms and integrationsPrepare and lead system‑focused meetings with clear pre‑reads, architectural context, risks, decisions, and recommended pathsCommunicate clearly in writing and verbally, translating technical and operational realities into business‑appropriate languageInfluence and negotiate without authority by presenting system tradeoffs grounded in data, platform constraints, and operational riskPartner with business leaders to translate pharmacy operational needs into executable application priorities, delivery plans, and measurable platform outcomesLeadership & People DevelopmentLead a dedicated Pharmacy Applications team of approximately 3-5 team members, including a Technical Lead, Business Analyst, and engineers who may specialize in integration, application support, or platform deliverySet clear priorities, ownership expectations, performance goals, and development plans for assigned team members while fostering a culture of accountability and follow-throughBuild team capability across requirements analysis, solution design, integration execution, operational support, documentation, and business-facing communicationEnsure team roles are aligned to the operating model so the team can support both delivery execution and run stability without fragmented ownershipQualifications8-12 years of experience, preferredBachelor’s degree in related field, or equivalent work experience, preferredExperience leading cross‑functional delivery teams (Engineering, Integration, QA, PM)Strong understanding of enterprise systems, middleware, APIs, SQL‑based data access, and hybrid cloud environmentsDemonstrated capability in estimation, planning, SDLC governance, and operational delivery executionDemonstrated ability to manage delivery plans, budgets, and capacity across multiple initiativesExperience operating in regulated or operationally critical environmentsDemonstrated use of structured delivery artifacts (e.g., WBS, interface inventories, LOE‑based estimates, RAID logs, change control)Experience directly managing a small technical team, including technical leads, business analysts, and engineersExperience owning application roadmaps, platform health, prioritization decisions, and vendor delivery outcomesExperience supporting pharmacy, healthcare, regulated, or operationally critical platforms preferredWhat is expected of you and others at this levelManages department operations and supervises professional employees, front line supervisors and/or business support staffParticipates in the development of policies and procedures to achieve specific goalsEnsures employees operate within guidelinesDecisions have a short term impact on work processes, outcomes and customersInteracts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior managementInteractions normally involve resolution of issues related to operations and/or projectsGains consensus from various parties involvedAnticipated salary range: $123,400 - $176, 300Bonus eligible: YesBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 10/10/2026 *if interested in opportunity, please submit application as soon as possible.The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here