Manager, Software Engineering - Identity and Access Management (Chronosphere)

Palo Alto Networks; Austin (TX); On-site; USD 175,000 - 284,000; Full time

Job summary

Chronosphere, a Palo Alto Networks company, contributes to the observability platform that helps customers reduce data footprints and costs while increasing reliability. The Identity & Access Management team protects authentication and access control across dashboards, APIs, and data.

You will lead and grow the team, partner with product managers, and ensure robust security posture with audits and compliance alignment.

Qualifications

• Empathy for customers and engineers to enable your team to do its best work.
• Strong product sense with a technical and product viewpoint.
• Familiarity with enterprise software and security expectations for access control.
• Experience shaping team operations, norms, and cross-team interfaces.
• Ability to partner with a PM to define and execute a roadmap with trade-offs.

Responsibilities

• Partner with your PM to assess customer needs, co-create the roadmap, and own delivery.
• Balance large investments with a steady cadence of customer requests.
• Guide architectural decisions for the granular access control framework across products.
• Hire and onboard engineers; evolve team norms and delivery cadence.
• Monitor SLOs/SLAs and system health, ensuring reliability goals.
• Collaborate with security/compliance on reviews, audits, and commitments.

Skills

Empathy for customers and engineers

Strong product sense

Enterprise software familiarity

Team operation and norms

PM collaboration

Technical depth in risk design

People management experience

Hiring and recruiting

Platform capabilities adoption

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including DoorDash, Affi­rm, and Zillow.

About us

Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including DoorDash, Affi­rm, and Zillow.

About The Role

The Identity & Access Management team owns our authentication and access control platform: the APIs, libraries, services, and data stores other engineering teams integrate with to control who can do what in their part of the product. Other teams write the access rules for their own features. This team builds the system they plug into. We are increasing our investment in this area, and the team is growing rapidly.

The role sits between platform engineering and product. Your team’s systems sit in front of every dashboard, API, and piece of customer data, so reliability and security posture are yours to protect. Most of our roadmap is customer‑driven, though: access control granularity, SSO and SCIM coverage, and service account scoping come up during procurement and renewal.

Qualifications

You will

• Partner with your product manager to assess customer needs, co‑create the roadmap, and own delivery against it. Your product manager (PM) owns direction. You ground it in what is buildable and drive execution. Both of you bring empathy for the administrators who live in these systems every day, so you can tell which access control gaps are genuinely blocking customers.
• Balance large investments alongside a steady cadence of customer requests while ensuring the team can deliver at a predictable pace.
• Guide the team through architectural decisions and technical design in the evolution of our granular access control framework, which nearly every other team integrates with.
• Hire and onboard engineers. Coach them through any growing pains, and evolve the team’s norms and delivery cadence.
• Monitor SLOs, SLAs, and health of the system in production and take timely action to meet our reliability goals.
• Work with our security and compliance partners on reviews, audits, and the commitments we make to customers.

How You Will Start

In the first month, you will learn our authentication and authorization systems, how customers manage access today, and where they get stuck. You will spend time meeting people and developing relationships on your team, sister teams, and cross‑functional partners.

In 3 months, you will manage the team’s day‑to‑day work. As you continue to ramp up on technical and execution strategy, you will partner with your manager and the team’s PM to define the roadmap for our broader access control needs.

After 3 months, you will own execution, continue growing the team, and show progress on the more ambitious items on the roadmap. As your team ships, you will continue to evolve the norms and working agreements that keep it healthy and predictable.

You have

• Empathy for customers and engineers to enable your team to do their best work.
• Strong product sense. You hold a technical and a product point of view at the same time.
• Familiarity with enterprise software and the expectations security‑conscious customers place on access control, authentication, and auditability.
• Experience shaping how a team operates and how it connects to the engineers on other teams who depend on it. You work with your engineers to set the norms, working agreements, and cross‑team interfaces.
• Ability to partner with a PM to define and execute on a roadmap that accounts for trade‑offs, customer commitments, corporate/compliance requirements, and the organization’s product strategy.
• The technical depth to assess risk in design reviews, understand critical code paths, and evaluate engineering trade‑offs directly.
• Direct experience managing engineers. You have nurtured career growth, helped engineers increase their proficiency, and held engineers accountable to clear expectations.
• Strong background in partnering with recruiting, making hiring decisions and closing hires, and building a diverse and inclusive team. We believe strongly that hiring is the responsibility of engineering management, and you should be able to demonstrate attracting, closing, and retaining engineers at multiple levels.
• Experience building platform capabilities that other engineering teams adopt, driving adoption through collaboration and negotiation, and managing dependencies across product and infrastructure teams.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) or base salary + commission target (for sales/com‑missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$175,400.00 - $283,800.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes