Manager, Software Engineering – AI Assistant

NetDocuments; Lehi (UT); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Healthcare premium coverage

401(k) match (4%)

Flexible PTO

Holidays and wellness programs

LinkedIn Learning access

Job summary

NetDocuments is seeking an Engineering Manager to lead the AI Assistant team within the ndMAX program from Lehi, Utah. You will guide a group of software and test engineers, collaborating with Product, Design, and platform teams to translate customer needs into scalable, secure AI-enabled features.

You will shape architecture, drive a pragmatic roadmap, and mentor engineers while maintaining high quality and delivery velocity in a cloud-native environment.

Qualifications

• Bachelor's degree or equivalent practical experience in CS, engineering, or related field.
• 7+ years of software engineering experience.
• 2+ years leading engineering teams including software and test engineers.
• Working familiarity with modern AI, including large language models and agentic systems.
• Experience delivering enterprise-scale, customer-facing software products.

Responsibilities

• Lead and develop a high performing team of software and test engineers.
• Partner with Product, Design, and platform engineering to translate customer needs into scalable software.
• Drive a roadmap balancing customer impact, technical excellence, and platform durability.
• Provide technical leadership and architectural input for reliable, secure software with observability.
• Collaborate across multiple engineering teams to align priorities and deliverables.

Skills

Team leadership

Software engineering

AI familiarity

Cloud platforms

CI/CD

Communication

Mentorship

Education

Bachelor's degree in CS or related

Equivalent practical experience

Tools

AWS

CI/CD pipelines

Observability tooling

LLM integration

Job description

Manager, Software Engineering – AI Assistant

Lehi, Utah, United States; Remote - US

NetDocuments is a leading cloud-based content management platform that supports legal professionals. We are building the next generation of the AI Assistant, part of ndMAX, and we need an Engineering Manager to lead this team.

What You'll Do

The NetDocuments AI Assistant is our flagship legal AI product, delivering secure, native AI that helps users analyze documents, draft content, and take action through natural language in familiar tools. The Engineering Manager will lead the AI Assistant engineering team through the next chapter of growth.

Responsibilities

Lead and develop a high performing team

• Lead, coach, and develop a team of approximately 5 to 6 software and test engineers.
• Foster a culture of trust, collaboration, accountability, and continuous improvement.
• Partner with recruiting to attract and hire exceptional talent with applied AI and machine learning experience.
• Support career growth through mentorship, feedback, and performance development.
• Create the conditions for engineers to do their best work and be the escalation path for blockers.

Drive delivery and execution

• Partner closely with Product, Design, and platform engineering teams to turn customer needs into scalable software solutions.
• Help build and execute a roadmap that balances customer impact, technical excellence, and long-term platform durability.
• Guide the team through planning, execution, and delivery of the Assistant’s agentic AI capabilities while maintaining a high bar for quality.
• Lead through ambiguity, sequence work, de-risk it, and adjust as we learn from real users and evolve the AI landscape.
• Communicate capacity, priorities, and delivery risks proactively as a core member of the engineering, product, and design triad.

Collaborate cross functionally

• Coordinate across multiple engineering teams contributing to a shared product vision.
• Communicate priorities, risks, and progress clearly to technical and non‑technical stakeholders.
• Build partnerships that drive alignment and execution across the organization.

Provide technical leadership

• Provide technical guidance and architectural input while empowering engineers to own implementation details.
• Champion modern engineering practices such as CI/CD, cloud‑native AWS architectures, observability, automated testing, and scalable system design.
• Advocate for highly reliable, maintainable, and secure software with strong observability and a proactive security stance.
• Bring sound judgment to building on large language models and agentic systems, including evaluation, prompt and context design, tool integration, cost and latency management, and safe rollout.

Shape culture and innovation

• Foster a growth mindset and continuous learning culture.
• Encourage experimentation, thoughtful problem solving, and learning from incidents.
• Cultivate transparency, ownership, and customer impact across the team.
• Support knowledge sharing and technical excellence across teams.

What You'll Need to Be Successful

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7+ years of software engineering experience.
• 2+ years leading engineering teams, including both software engineers and test engineers.
• Working familiarity with modern AI, including large language models and agentic systems, and sound judgment about applying them in production software.
• Experience building and delivering enterprise‑scale, customer‑facing software products.
• Strong understanding of modern software development practices, including cloud platforms, CI/CD, distributed systems, and scalable architectures.
• Proven ability to lead teams through ambiguity while balancing execution and technical quality.
• Excellent communication and stakeholder management skills.
• Demonstrated success building high‑performing teams and delivering impactful software.

What Will Make You Stand Out

• Track record of shipping AI‑native or agentic product surfaces at scale.
• Depth in the applied AI stack: LLM application development, retrieval‑augmented generation, AI system evaluation, and managing model cost, latency, and quality trade‑offs.
• Experience leading teams that build platform‑scale SaaS products, extensibility platforms, or developer tooling.
• Experience in legal technology, professional services SaaS, or other regulated enterprise software where data sensitivity and auditability matter.
• Track record of mentoring engineers and developing future technical leaders.

Benefits

• 90% healthcare premium coverage and HSA company contribution.
• 401(k) match at 4% with immediate vesting.
• Flexible PTO (typically 3–4 weeks a year).
• 10 paid holidays.
• Monthly contributions for life activities & wellness.
• Access to LinkedIn Learning with monthly dedicated time to explore.

Compensation Transparency

The compensation range for this position is: $180,000 – $200,000.

Equal Opportunity Employer

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity, military or veteran status, or any other status protected by law.

NetDocuments believes diversity and inclusion among its employees is critical to its success, and it is committed to providing a work environment free of discrimination and harassment.