Manager, Software Engineering

Toshiba Global Commerce Solutions; Durham (NC); On-site; USD 130,000 - 200,000; Full time

Benefits offered by this job

Group health coverage (medical, dental

Employee Assistance Programs

Pre‑tax spending accounts

401(k) plan (with company match)

Company provided life insurance

Pet insurance

Employee discounts

Generous paid holiday schedule, paid v

Job summary

Toshiba Global Commerce Solutions is seeking a Software Engineering Manager to guide teams building ELERA: AI-native tooling and an agentic platform for end-to-end delivery in a FAANG-aligned operating model. The role spans first-line manager to senior manager scope, inviting strong tech leads moving into management and seasoned managers leading large groups.

Our software powers tens of thousands of retail stores worldwide, including self-checkout, POS, mobile, and back‑of‑store operations for

Qualifications

• 5–10+ years in software development with leadership experience.
• Bachelor's degree in computer science, engineering, or equivalent.
• Strong background shipping production systems at scale and able to discuss with senior engineers.
• Leadership experience, including hiring, performance management, and proactive development.
• Working knowledge of Agile, SDLC, and CI/CD in a deployment environment.
• Ability to move between architecture and execution in fast-paced settings.
• Proven track record leading through ambiguity and recovering from incidents.
• Excellent written and verbal communication; succinct status updates and executive-ready trade-offs.

Responsibilities

• Delivery and execution: manage milestones, sprint tracking, risk, and quality.
• Team leadership: hiring, performance, compensation, career development, and tough conversations.
• Technical fluency: contribute to design reviews and partner with Principal Engineers on standards.
• Product reality: know the architecture, backlog, customers, and market performance.
• Production support: own escalations and meet SLAs.

Skills

Leadership

Software development

Agile delivery

Technical fluency

Communication

Architectural discussions

Education

Bachelor's degree in computer science or engineering

Tools

Java/Spring Boot

Node.js/TypeScript

Docker

Kubernetes on Azure AKS

GitLab CI/CD

Jenkins

MongoDB

Job description

Overview

Toshiba Global Commerce Solutions is seeking a Software Engineering Manager to lead teams building the next chapter of ELERA: AI-native development tooling, an agentic platform layer, and a FAANG‑aligned operating model where engineering owns delivery end to end. The level of this role, from first‑line manager through senior manager scope, is matched to the candidate's demonstrated experience, team size, and product complexity. Strong tech leads moving into management for the first time and seasoned managers leading large groups are both encouraged to apply.

Our software runs at tens of thousands of retail stores worldwide. If you have used self‑checkout at a major warehouse club, paid at a Fortune 500 big‑box retailer, or shopped at a global grocery chain or apparel brand, you have likely used our software products. It is the retail commerce platform we build at TGCS, powering point of sale, mobile, self‑service, and back‑of‑store operations for many of the world's largest retailers.

As a Software Engineering Manager you will:

• Delivery and execution: Engineering execution, milestone plan, sprint tracking, technical risk, and quality. You are accountable and responsible.
• The team: Hiring, performance, compensation, career development, and the hard conversations. You take action early.
• Technical fluency: You stay close enough to the code to be useful in design reviews, debug a production issue, and challenge a trade‑off. You partner with Principal Engineers on standards.
• Product reality: You know the architecture, the backlog, your customers, and how the product performs in the market.
• Production support: You own customer escalations affecting your scope and meet SLAs.

Required Qualifications and Experience

• 5‑10+ years in software development, including 3‑10 years in leadership or manager role.
• Bachelor's degree in computer science, Engineering, or equivalent.
• A strong software engineering background with a track record of shipping production systems at scale. You can hold your own in a deep technical conversation with senior engineers and Principal‑level architects.
• Demonstrated leadership of software engineers, formally as a manager or as a tech lead, staff engineer, or senior IC who has owned end‑to‑end delivery for a team's scope. You have hired, developed, performance‑managed, and when needed exited engineers.
• Working knowledge of modern Agile delivery, the SDLC, and CI/CD practices in a continuous‑deployment environment.
• Comfort moving between the architectural level and the debugger, and between an executive review and a sprint stand‑up, in the same day.
• A track record of leading through ambiguity, owning a missed commitment without deflection, and recovering from a production incident.
• Excellent written and verbal communication. You write tight status updates, run focused meetings, and present executive‑ready trade‑offs.
• Direct, low‑ego, honest. You disagree clearly, commit cleanly, and tell people the truth.

Highly Preferred

• Experience with AI‑assisted development workflows: coding agents, AI‑driven test generation, RAG‑based developer tooling, or agentic CI/CD.
• Retail, payments, POS, or other transaction‑critical systems experience.
• Familiarity with our stack: Java/Spring Boot, Node.js/TypeScript, Docker, Kubernetes on Azure AKS, GitLab CI/CD, Jenkins, MongoDB.
• Experience leading distributed or multi‑site teams.

How We Work

• Engineering owns delivery. The vertical chain (VP, Senior Director, Director, EM, Engineers) owns outcomes. There is no PMO running our schedules. Accountability follows control.
• Horizontal teams scale us, not own us. You will own end‑to‑end delivery. Technical Program Managers, Quality, DevOps, and Principal Engineers coordinate, automate, architect, and unblock. They support delivery; they do not own it.
• AI removes overhead, not accountability. We invest heavily in agentic tooling for status, risk detection, test generation, and reporting. The goal is to reduce the coordination tax on engineers and managers.

You will not be handing off status to a project manager, hand‑walking a Project Management Office through a milestone plan or waiting for a Technical Program Manager to tell you what your team is building. You drive the plan, you call the risks, you ship the product.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. These include self‑checkout at Lowe's Foods, fuel rewards at Kroger, and purchases at Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco, among others. We are the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two‑way, participatory shopping experience, let’s get together to drive the new economy.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre‑tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sickness/personal days

Compensation

• Base Salary Range: $130,000‑$200,000
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
• Discretionary Bonus Plan: Eligible for annual performance‑based bonus (individual and company performance)

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. We are committed to Diversity, Equity, and Inclusion for all our people, as highlighted by our 5 Core Principles: Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency. We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.