Manager Software Engineering

Northern Trust Corp; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 195,000; Full time

Job summary

Northern Trust is a Chicago-based global financial services leader seeking a Manager, Software Engineering to oversee service delivery for Wealth Management client-facing applications. You will guide incident, change and release management while partnering with business leaders, vendors, and global teams to ensure stability and security.

The role emphasizes ITIL-based processes, DevOps practices, and scalable architecture.

Qualifications

• Education and preferred qualifications in CS/IT/Engineering; related experience considered.
• Industry qualifications or certifications preferred; regulated environments experience a plus.
• Wealth Management/financial services domain exposure preferred.

Responsibilities

• Lead application service delivery and support for wealth management client-facing systems.
• Familiar with ITIL processes and project methodologies.
• Drive change/incident/problem management and project releases.
• Improve application stability, availability, and cost efficiency.
• Provide technical leadership to internal partners and global teams.

Skills

Java

J2EE

Spring Boot

React

REST APIs

Cloud

Education

Bachelor's degree in CS/IT/Engineering

Tools

Pivotal Cloud Foundry

Git

Gradle

Maven

NPM

Oracle PL/SQL

Job description

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Manager, Software Engineering Job Description The Manager, Service Delivery is responsible for leading application services delivery and support activities for Wealth Management client-facing applications. This role partners closely with business leaders, technology teams, vendors, consultants, and global support teams to deliver stable, scalable, secure, and business-aligned technology solutions. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Key Responsibilities

• Lead application service delivery/ support, and implementation activities for Wealth Management client-facing systems.
• Familiar with ITIL Process and Project methodologies.
• Assist and drive Change /Incident/Problem Management process and Project releases
• Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
• Develop periodic goals, organize team priorities, monitor activities, and ensure timely and accurate completion of work.
• Provide technical leadership and in-depth consulting to internal partners, project teams, PI Planning and engineering staff.
• Manage and coordinate with onsite and offshore NT partners to Support applications and drive continuous improvement efforts.
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
• Manage large-scale, cross-functional, and technically complex initiatives across application development, support, and operational stability.
• Partner with business stakeholders to identify needs, define conceptual system designs, validate solutions, and ensure technology services meet business objectives.
• Support project planning, bug‑fix prioritization, budget considerations, and management status reporting for projects, metrics, and availability.
• Advise engineering teams on the impact of system enhancements to existing application designs and operational processes.
• Drive production stability, service availability, metrics reporting, and continuous improvement initiatives.
• Assist management with identifying, assessing, monitoring, and controlling technology and operational risk.
• Ensure compliance with audit, change control, data security, and secure software development lifecycle requirements.
• Review and support vendor software package contracts, statements of work, and vendor support activities as needed.
• Conduct performance management, career development, staffing input, disciplinary recommendations, and hands‑on coaching for team members.

Required Skills and Experience

• The ideal candidate will bring strong technical depth, leadership capability, and experience supporting complex business‑critical applications in a fast‑paced environment.
• Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa)
• 8‑12+ years of experience in application development and/or application support using modern technical frameworks and architecture.
• Prior experience supporting business applications built on Java and database technologies.
• Experience collaborating with external technology teams, vendors, consultants, business partners, and global support teams.
• Working knowledge of DevOps and/or Site Reliability Engineering practices is preferred.
• Understanding of the Secure Software Development Lifecycle and related technology delivery methodologies.
• Experience working in Agile or XP project environments.
• Hands‑on or working knowledge of technologies such as Java, J2EE, Pivotal Cloud Foundry, cloud computing, RESTful interfaces, Git, Gradle, Maven, NPM, Spring Batch, Spring Boot, Bootstrap, CSS3, HTML, React.js, Node.js, JavaScript, and Oracle PL/SQL.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly and translate business needs into technology solutions.
• Demonstrated ability to multitask, prioritize effectively, and operate in a fast‑paced environment.
• Strong team leadership skills and ability to work as part of a global support organization supporting multiple critical client‑facing applications.
• Knowledge and Competencies
• Strong knowledge of programming languages, application design, technology platforms, and current technology trends.
• Functional or industry knowledge of Wealth Management, Capital Markets, or related financial services domains.
• Strong analytical, problem‑solving, and decision‑making skills.
• Leadership and organizational skills to establish goals, manage priorities, and motivate team members.
• Excellent written and verbal communication skills.
• Strong influencing, negotiation, stakeholder management, and vendor management skills.
• Ability to drive continuous improvement through metrics, operational insights, and stakeholder engagement.

Education and Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent proven work experience may be considered. Relevant industry qualifications or certifications are preferred. Experience in Wealth Management, financial services, or other regulated environments is preferred.

Salary Range: $114,500 - 194,700 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Reasonable Accommodation

Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work‑life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)